Growth Lead – Expert Network

As the Growth Lead – Expert Network at Snorkel AI, your main responsibilities will include leading strategic client engagements, managing long-term customer relationships, overseeing project financials, and ensuring the successful delivery of GenAI projects. You'll work actively with operations, engineering, product, and research teams to drive client satisfaction and project success.

The position requires at least 7 years of experience in technical account management or customer-facing roles, along with a proven track record of driving customer outcomes. Experience with complex GenAI projects and team management skills are also essential to excel in this role at Snorkel AI.

The Growth Lead – Expert Network at Snorkel AI plays a unique role by understanding the clients' business needs and providing tailored solutions. Your proactive approach will be vital in anticipating risks, leading to successful project outcomes and long-term client satisfaction.

At Snorkel AI, a collaborative and inclusive team environment awaits you. As the Growth Lead – Expert Network, you will work in highly cross-functional teams, and your input will be valued in shaping engagement management practices, fostering a culture of support and innovation.

As a founding member of the Engagement Management team, a Growth Lead – Expert Network at Snorkel AI has abundant growth opportunities. You'll have the chance to recruit and mentor new team members and influence the development of best practices and governance structures that drive success in our engagements.

To drive successful client engagements, I would employ a proactive approach by thoroughly understanding each client's unique business needs and challenges. Establishing strong communication channels and aligning our goals from the start are also key strategies to ensure long-term success.

In managing risks, I prioritize clear communication and early identification of potential issues. By assessing risks collaboratively with my team and our clients, we can develop mitigation strategies that keep the project on track and aligned with business objectives.

I have extensively led and managed multiple GenAI projects, focusing on scoping, execution, and collaboration with cross-functional teams. My hands-on experience includes developing data pipelines and ensuring alignment between technical specifications and client aspirations.

To ensure client satisfaction, I focus on consistent communication, transparency regarding progress, and soliciting feedback at every stage. Creating an environment where clients feel heard and informed is crucial for maintaining strong relationships.

I am passionate about AI and have a proven track record of leading teams to achieve strategic goals. My combination of technical expertise and interpersonal skills allows me to inspire and guide others effectively, making me a strong candidate for a leadership role at Snorkel AI.

I prioritize tasks by assessing their impact and urgency. Utilizing project management methodologies helps me to stay organized and focused on key deliverables while ensuring that team members are aligned and efficiently collaborating.

In a previous role, I managed a complex client project that involved multiple stakeholders and technical challenges. I facilitated regular check-ins and adjustment meetings, ensuring alignment and timely delivery, which ultimately led to a successful outcome and client satisfaction.

My approach to team building involves identifying individual strengths and fostering collaboration. I encourage an open culture where diverse inputs are valued, and I mentor team members to reach their potential, ensuring a high-performance Environment.

I have managed project budgets and forecasts, focusing on aligning financial goals with business strategies. Regularly reviewing project financials allows me to make informed decisions, ensuring resource allocation is both effective and economical.

I am drawn to Snorkel AI's mission to democratize AI and its innovative approach to data development. I believe my skills in technical management and customer engagement can greatly contribute to the company’s goals, especially during a transformative time for the industry.