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Technical Success Manager - job 1 of 2

Snyk is a developer security platform focused on helping development teams find and fix security vulnerabilities. We seek a Technical Success Manager to help customers integrate security into their Software Development Life Cycle.

Skills

  • Customer-facing experience
  • Knowledge of application security tools
  • Strong communication skills
  • Project management capabilities
  • Understanding of developer tools and web technologies

Responsibilities

  • Orchestrating strategy for customer adoption of Snyk's platform
  • Building relationships with customer engineering and security leaders
  • Designing and executing onboarding programs for customers
  • Mobilizing resources to encourage platform adoption
  • Facilitating business review meetings and training sessions

Education

  • Bachelor’s Degree in computer science or related field

Benefits

  • Flexible working hours and work-from-home allowances
  • Generous vacation and wellness time off
  • Health benefits and employee assistance plans
  • Country-specific life insurance and disability benefits
To read the complete job description, please click on the ‘Apply’ button
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CEO of Snyk
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Peter McKay
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Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Technical Success Manager, Snyk

Are you ready to make a significant impact in the tech industry? Join Snyk as a Technical Success Manager! In this role, based in the heart of the US Central region, you will play a pivotal part in empowering development teams to secure their applications with ease. At Snyk, our mission is to create a safer digital world by helping developers incorporate security at every stage of the Software Development Lifecycle (SDLC). You will be the trusted advisor, integrating Snyk’s security platform into customer workflows while ensuring they achieve their security goals. Imagine orchestrating strategic visions that enhance customer experiences and building productive relationships with engineering and security leaders across Enterprise-level clients. You’ll design tailored onboarding programs that guide customers through their security transformations, advocating for their needs internally while facilitating engaging training sessions and business reviews. If you thrive in a collaborative, fast-paced environment where empathy and customer-centric solutions are paramount, this role is made for you. You’ll require at least 2 years in a customer-facing position, alongside a blend of technical expertise and an ability to communicate effectively across various organizational levels. Your journey with us at Snyk is not just a job; it’s about making a tangible difference by securing the applications that define our digital future. Are you ready to embrace this challenge and help us inspire trust and grow customer satisfaction?

Frequently Asked Questions (FAQs) for Technical Success Manager Role at Snyk
What are the key responsibilities of a Technical Success Manager at Snyk?

As a Technical Success Manager at Snyk, your key responsibilities revolve around fostering customer relationships and facilitating their adoption of the Snyk platform. You'll orchestrate a strategic vision for customer engagement, design tailored onboarding programs, advocate for customers’ needs within various internal teams, and prepare for critical business review meetings to ensure customers realize their security program goals.

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What qualifications are required for the Technical Success Manager position at Snyk?

Candidates applying for the Technical Success Manager position at Snyk should have a minimum of 2 years of experience in a customer-facing role, engaging with technical professionals in the Enterprise space. Understanding of application security tools, exceptional communication skills, and knowledge of basic web development and security concepts are also important qualifications for this role.

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How does Snyk support the career development of a Technical Success Manager?

Snyk places a high value on employee growth and development for its Technical Success Managers. The company offers various opportunities for learning, including access to workshops, mentorship programs, and resources for continuous improvement, ensuring that you not only excel in your role but also grow your career within the tech industry.

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What kind of customers will a Technical Success Manager at Snyk work with?

The Technical Success Manager at Snyk will primarily work with Enterprise-level clients, particularly Fortune 100 organizations. You’ll be engaging directly with senior technical staff and executives to address complex security issues and drive successful outcomes using the Snyk platform.

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What does Snyk’s work culture look like for a Technical Success Manager?

At Snyk, the work culture encourages collaboration, empathy, and innovation. As a Technical Success Manager, you will find yourself in an inclusive environment where teamwork is fostered, and you’re supported in taking initiatives to help customers succeed. You'll be part of a values-driven organization that thrives on customer centricity and forward-thinking.

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Common Interview Questions for Technical Success Manager
Can you explain your understanding of Application Security in relation to the Snyk platform?

To effectively respond to this question, detail your familiarity with the concepts of Application Security, specifically how Snyk helps detect and remediate vulnerabilities. Mention the importance of integrating security within the SDLC and how Snyk's tools facilitate that process.

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How do you prioritize your tasks when managing multiple competing customer needs?

In answering this question, it's effective to illustrate your organizational skills. Describe a time when you successfully managed multiple priorities by outlining your method of prioritizing tasks based on urgency, impact, and alignment with customer goals.

Join Rise to see the full answer
How have you fostered relationships with technical leaders in your previous roles?

Explain how you establish trust and collaboration with technical leaders by utilizing examples from your past experiences where active listening and strategic engagement led to successful partnerships.

Join Rise to see the full answer
What strategies do you use to advocate for your customers internally?

Share specific methods you adopt to ensure your customers' voices are heard within your organization. This could include relying on data, sharing customer feedback, and collaborating with various teams to fulfill customer needs.

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What tools do you have experience with that you believe relate to the responsibilities of a Technical Success Manager?

List any relevant tools such as GitHub, Jira, or CI/CD tools, emphasizing how you have used these tools to facilitate security measures or improve customer engagement in your previous jobs.

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How do you approach training customers on new technological solutions?

Detail your method of training customers, mentioning your experience with creating customized training sessions that cater to their specific needs while ensuring they are engaged and understand how to use the tools effectively.

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Describe a successful project you've implemented in a previous customer-facing role.

Provide a detailed example of a project where you impacted customer outcomes positively. Focus on your role, the steps you took to ensure its success, and the overall results of your efforts.

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What do you see as the biggest challenges in DevSecOps transformations?

Discuss common challenges such as resistance to change, alignment among teams, or lack of expertise. Then, suggest how you would address these challenges through effective communication and strategic planning.

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How do you stay updated on the latest trends in application security?

Share your strategies for keeping up with industry trends, whether through attending conferences, following relevant publications, or participating in forums. This will showcase your commitment to continuous learning and staying at the forefront of your field.

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How would you handle a difficult conversation with a customer regarding unmet expectations?

Illustrate your conflict resolution skills by explaining your approach to difficult conversations. Emphasize empathy, active listening, and finding collaborative solutions as key strategies.

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Our mission is to empower organizations to develop fast and stay secure. Development is faster than ever, there are more apps than ever, and everything is in the developer's hands — including security. Snyk makes it easy for devs to find, priorit...

104 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$80,000/yr - $120,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
February 26, 2025

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