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Installation Technician ($20 PH starting)

Field TechnicianAre you a team player with great customer service and professionalism? Would you enjoy using your technical acumen to work in the field? If so, you might be a great fit for our Field Technician position here at Spectrum.At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. As a Field Technician, you are delivering essential and innovative technology that people use in everyday life while consistently exceeding the expectations of our growing customer base.As a Spectrum Field Technician, you’re the face of Spectrum’s products and services. In this entry level role, we will equip you with the proper training that will allow you to work efficiently in the field. Under supervision, your daily interactions will be customer facing, as you install and repair services for our customers and educate them on proper use of their Spectrum services and equipment. You will perform basic to installations, disconnects, downgrades, and upgrades for residential customers, all while providing world-class customer service. The Field Technician will also be trained to complete reconnects.WHAT OUR FIELD TECHS ENJOY MOST• Working in the field• Learning technical and engineering skills on the job• Building relationships both internally and externally• Problem-solving and overcoming daily obstacles• Team camaraderieYou will be working in a field-oriented role which requires you to work outdoors, using hand tools, and being in a variety of working conditions and locations. You will work independently with minimal supervision.WHAT YOU’LL BRING TO SPECTRUMRequired Qualifications• Education: High School diploma, GED, or equivalent work experience• Technical skills: Problem solver with a technical aptitude, computer and software application use. Accurately measure distances, using measuring tape. Work with hand tools.• Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable.• Abilities: Interpret analytics from soft tools such as meters and handheld devices. Troubleshooting. Read, write, and speak the English language.• Physical: Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment. Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (345 lbs). Ability to lift up to 90 lbs and climb ladders to a height of 32 feet Working in confined spaces and at heights. Safely operate and navigate a company vehicle in constant changing environments. Ability to work with small components and wires. Ability to work outside for extended periods in any season and/or during inclement weather.• Valid Driver’s license with satisfactory driving record within company standards required. Ability to travel (including during inclement weather) to and from assigned territories and company facilities.SPECTRUM CONNECTS YOU TO MORE• Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills• Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company• Competitive Pay: Generous starting pay• Total Rewards: See all the ways we invest in you—at work and in lifeApply now, connect a friend to this opportunity or sign up for job alerts!TCB165 2025-49641 2025Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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What You Should Know About Installation Technician ($20 PH starting), Spectrum

If you have a knack for technology and love working with people, the Installation Technician position at Spectrum could be your perfect match! Based in Defiance, OH, this role allows you to interact directly with our valued customers while installing and repairing essential services that keep them connected. As a Field Technician, you will become the face of Spectrum, renowned for delivering top-notch entertainment and communication services. This entry-level position doesn’t just focus on your technical expertise; it’s about fostering a spirit of problem-solving and excellent customer service. Don’t worry if you lack experience—our robust training program provides over 160 hours of hands-on learning that will equip you to handle installations, upgrades, and troubleshoot various issues. As you step out into the diverse working conditions that come with this outdoor role, you’ll build relationships, gain exposure to new technologies, and elevate your professional skills. With Spectrum, you enjoy a dynamic growth environment, an encouraging team, and a competitive starting pay of $20 per hour. You’ll also receive benefits that support your overall well-being and career trajectory. If you're ready to invest your time and talent into a company that values your contributions, we invite you to apply today and start a rewarding career path with Spectrum!

Frequently Asked Questions (FAQs) for Installation Technician ($20 PH starting) Role at Spectrum
What are the daily responsibilities of an Installation Technician at Spectrum?

As an Installation Technician at Spectrum, your daily responsibilities will include installing, disconnecting, downgrading, and upgrading services for our residential customers. You'll be performing these tasks while ensuring exceptional customer service, educating customers about their services, and providing necessary repairs. You’ll also interpret analytics from tools, troubleshoot issues, and collaborate with your team to solve challenges in the field.

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What qualifications do I need to apply for the Installation Technician position at Spectrum?

To apply for the Installation Technician position at Spectrum, you need a high school diploma or GED, and a valid driver’s license. While technical experience is a plus, a problem-solving mindset, proficiency with hand tools, and strong communication skills are essential. Being able to lift up to 90 lbs and work outdoors in varying conditions is also required.

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What training can I expect as an Installation Technician at Spectrum?

As an Installation Technician at Spectrum, you will receive over 160 hours of training, which is designed to provide you with both hands-on experiences and mentorship opportunities. This training will cover essential skills including troubleshooting, installation techniques, and customer service, ensuring you're well-prepared for your role in the field.

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What kind of support and growth opportunities does Spectrum offer for Installation Technicians?

Spectrum is committed to the growth and development of its Installation Technicians. You’ll benefit from a learning culture that encourages continuous improvement, and there are numerous opportunities for advancement within the company. Regular performance evaluations can lead to promotions and meaningful career paths, all supported by competitive pay and comprehensive benefits.

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How does Spectrum ensure a sense of community among Installation Technicians?

At Spectrum, you'll work in an environment that values team camaraderie. Our Installation Technicians frequently collaborate and problem-solve together, fostering a supportive network. We prioritize an inclusive culture that celebrates diversity, ensuring that every employee feels valued and connected to a larger purpose.

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Common Interview Questions for Installation Technician ($20 PH starting)
Can you describe your experience with technical installations?

In answering this question, highlight any relevant experience you have with installations, even if it's not a formal job. Discuss your technical skills, your problem-solving process, and any hands-on experiences where you've demonstrated your abilities.

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How do you handle customer interactions in the field?

Emphasize your communication skills and ability to remain patient and professional. Share examples of how you manage customer expectations, resolve issues, and educate clients about the services and equipment.

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What tools and equipment are you familiar with?

Be specific about any hand tools or technical equipment you have used. It’s also advisable to mention your willingness to learn and adapt to new tools as needed.

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How do you prioritize safety on the job?

Safety should be a top priority in this role. Discuss the importance of adhering to safety protocols, equipment handling practices, and your ability to assess risks in various environments.

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Describe a time when you had to troubleshoot a technical issue.

Use the STAR method to structure your response. Provide a specific example that outlines the situation, the task at hand, the actions you took, and the results, emphasizing your problem-solving abilities.

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How would you ensure customer satisfaction in your role?

Talk about techniques you would use to connect with customers, such as active listening, empathy, and following up after services to confirm their needs have been met.

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Are you comfortable working independently in the field?

Affirm your comfort with working independently, and share examples where you successfully managed your time and tasks without direct supervision.

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What motivates you to work in a technical field?

Discuss your passion for technology and customer service, and how the dynamic nature of technical work keeps you engaged and excited about your career.

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How do you manage stress during busy work periods?

Explain your strategies for managing stress, such as time management, maintaining a positive mindset, and seeking help from colleagues when necessary.

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Why do you want to work for Spectrum as an Installation Technician?

Express your enthusiasm for Spectrum's mission and values. Demonstrate your alignment with their commitment to customer service and professional development opportunities that excite you.

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Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a...

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Full-time, on-site
DATE POSTED
March 20, 2025

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