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Delivery Manager

Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The Delivery Management team within RegTech team is at the core of our product and is key on achieving the continuous growth of our business. As part of the DM team, you will be the ultimate responsible to make our Clients happy keeping promises, managing expectations and powering customer value. You will use your analytical and technical consultancy skills to manage the delivery of SaaS solutions, partnering with our Business, Product and Engineering teams, supporting our clients during project implementation. Suade is the perfect fit if you want to become an active part of a fast-growing start-up in the RegTech side, have a vast space for development and make a huge difference in clients with your day-to-day job.

Suade is delighted to be an equal opportunity employer we have a diverse team with great values. All qualified applicants will receive consideration for employment without bias.

Business

  • Assist in the definition of the project scope, objectives, timelines and priorities involving all relevant stakeholders.
  • Create and maintain comprehensive project documentation.
  • Proactively identify and mitigate risks and bring issues to closure. Report and escalate issues to internal management as needed.
  • Ability to communicate with clients with autonomy and determination. Follow-up on actions, milestones and next steps with clients towards project implementation.
  • Support the Sales team in the completion of RFI and RFP’s.

Technical

  • Collaborate in technical discussions throughout the implementation, and manage each stage in the project lifecycle effectively to ensure that we deliver on time, within scope and on budget, always fostering customer value.
  • Understand and discuss the architecture and integration aspects of our software within the customer's operating environment and technical requirements. Ability to check infra configuration.
  • Identify technical solutions, write technical procedures and liaise with our Product and Engineering team.

Requirements

  • 2-4 years in technical and business consultancy in financial services, FinTech or RegTech.
  • Good technical ability and understanding of software development and web technologies.
  • Excellent English verbal and written communication skills with demonstrated ability to communicate effectively with various levels of management.
  • Ability to drive client conversations throughout the project lifecycle - from team onboarding workshops, through to execution and completion of the project.
  • A consultative mindset of listening, understanding and anticipating customer needs.
  • Strong interpersonal and team working skills.
  • Flexibility to work under pressure to meet changing work requirements and strict deadlines.
  • Self-motivated, detailed-oriented, action bias, keen to learn, proactive and autonomous. Attitude is a must; aptitude can be gained with learning.

Preferred Requirements

  • Prior experience implementing regulatory and/or compliance related projects (CRD4 / IFD) on COREP / FINREP / LIQUIDITY.
  • Hands-on experience in software development or web technologies. Bachelor’s degree in Engineering is a plus.
  • Prior experience in global consultancy.

  • 25 days holiday + Bank Holidays - depending on location.
  • Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!
  • Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis.
  • Company Pension.
  • Maternity leave and extraordinary paternity leave.
  • Flexible working hours.
  • Digital Nomad (Work From Anywhere policy*)
  • Work from home budget/ homeset up: £500 for new starters.
  • £500 Annual Training/ Development Subsidy.
  • Perkbox.
What You Should Know About Delivery Manager, Suade

Welcome to the role of Delivery Manager at Suade! Here at Suade, we thrive on grit and determination as we develop cutting-edge RegTech solutions that are revolutionizing the industry. As a vital member of our Delivery Management team, you'll have the unique opportunity to drive client happiness by managing expectations and ensuring that we deliver exceptional customer value. Your role will involve collaborating closely with Business, Product, and Engineering teams to implement SaaS solutions seamlessly for our clients. You’ll define project scopes, schedule objectives, and create comprehensive project documentation, all while actively identifying potential risks and issues. Your outstanding communication skills will allow you to engage effectively with clients, guiding them throughout the project lifecycle. At Suade, we value diversity and are committed to creating an inclusive environment. Join us if you're eager to make an impact in a fast-growing startup within the RegTech space, take charge of your own development, and help our clients achieve their goals day in and day out. This is an exciting role for a self-motivated individual with a consultative mindset and a passion for delivering quality results. With flexible working hours and a range of employee benefits, this position will empower you to thrive both professionally and personally. Let’s redefine the future of regulatory technology together!

Frequently Asked Questions (FAQs) for Delivery Manager Role at Suade
What are the main responsibilities of a Delivery Manager at Suade?

As a Delivery Manager at Suade, you'll oversee the delivery of SaaS solutions while collaborating with Business, Product, and Engineering teams. Your key responsibilities include defining project scopes, managing client expectations, proactively identifying risks, and ensuring timely and budget-friendly project completion.

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What qualifications are needed for the Delivery Manager position at Suade?

To be considered for the Delivery Manager role at Suade, you should have 2-4 years of experience in technical and business consultancy, particularly in financial services, FinTech, or RegTech. A strong understanding of software development, excellent communication skills, and a consultative mindset are essential.

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What does the project lifecycle look like for a Delivery Manager at Suade?

In the Delivery Manager role at Suade, you will guide projects from initial client onboarding workshops through to execution and completion. You’ll create project documentation, engage with clients, and work closely with teams to manage each phase efficiently while fostering customer value.

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What type of work environment can a Delivery Manager expect at Suade?

Suade offers a dynamic and supportive work environment, emphasizing flexibility and inclusivity. As a Delivery Manager, you can benefit from remote work options, flexible working hours, and various employee perks that contribute to a healthy work-life balance.

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What additional benefits does Suade offer for Delivery Managers?

As a Delivery Manager at Suade, you will enjoy 25 days of holiday plus bank holidays, a flexible holiday program, company pension contributions, maternity and paternity leave, an annual training subsidy, and a budget for home office setup, ensuring a rewarding experience.

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Common Interview Questions for Delivery Manager
How do you prioritize tasks as a Delivery Manager?

In an interview, demonstrate your ability to assess project requirements, identify critical deadlines, and allocate resources effectively. Discuss strategies you've used, such as creating lists, utilizing project management tools, or collaborating with team members to ensure timely completion.

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Can you describe a challenging project and how you managed it?

Prepare to share a specific example where you encountered obstacles in project delivery. Highlight your problem-solving skills, communication with stakeholders, and how you navigated through the challenges to achieve project objectives.

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How do you handle conflicts within a project team?

Discuss your approach to resolving conflicts, emphasizing the importance of clear communication, active listening, and seeking to understand different perspectives. Provide examples of successful conflict resolution strategies you've implemented.

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What tools or technologies have you used in project management?

Share your experience with various project management software (like Jira, Trello, or Asana) and how you've used them to enhance project tracking, communication, and collaboration among teams and clients.

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What is your approach for communicating with clients during a project?

Explain how you keep clients informed through regular updates and meetings. Share how you tailor your communication style to their needs and how you ensure their expectations are managed throughout the project lifecycle.

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How do you measure project success as a Delivery Manager?

Discuss key performance indicators you consider when assessing project success, such as meeting deadlines, staying within budget, achieving client satisfaction, and delivering high-quality results that meet stakeholders' expectations.

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Describe your experience with SaaS solutions and project implementation.

Highlight your direct experience with SaaS projects, focusing on the specific challenges and successes you’ve had. Mention any unique approaches you've taken to ensure seamless implementation and customer satisfaction.

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How do you ensure that project documentation is comprehensive and up to date?

Explain your methodology for maintaining project documentation, including regular reviews, utilizing templates, and collaborating with team members to gather necessary information that supports project transparency.

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What strategies do you use to identify and mitigate risks in projects?

Talk about your proactive approach to risk management, including creating risk registers, conducting regular risk assessments, and establishing contingency plans to address potential issues that may arise during projects.

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What motivates you as a Delivery Manager?

Articulate your passion for delivering value to clients, the joy of overcoming challenges, and your commitment to fostering a collaborative team environment that drives project success and personal growth.

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Founded in 2014 and headquartered in London, Suade is a RegTech offering Regulation-as-a-Service to automate regulatory compliance for financial institutions. One of the first start-ups to be classified as a true RegTech company, it's mission is t...

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Full-time, remote
DATE POSTED
March 16, 2025

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