Front Desk

As a Front Desk Concierge at Sunrise Senior Living in Dresher, your primary responsibilities include greeting residents and visitors, managing phone calls, taking messages, and providing community information to support our marketing efforts. Additionally, you'll oversee the Bistro area to ensure it's clean and welcoming, handle general administrative duties, and create a warm and hospitable environment for everyone who enters our community.

To qualify for the Front Desk position at Sunrise Senior Living, you need a high school diploma or GED, along with demonstrable experience in customer service. Strong communication, organizational, and decision-making skills are essential, as well as proficiency in Microsoft Outlook, Word, and Excel. Your ability to keep accurate records and manage your time effectively will also be key to your success in this role.

Sunrise Senior Living provides robust support for its Front Desk Concierges through comprehensive training, ongoing professional development opportunities, and a strong emphasis on community and teamwork. You will also enjoy a competitive benefits package, including medical, dental, vision, and retirement savings plans, along with paid time off and employee discounts—all designed to contribute to your overall well-being and job satisfaction.

A typical day for a Front Desk Concierge at Sunrise of Dresher involves greeting residents and family members with a smile, fielding inquiries, managing calls, and ensuring the Bistro area is welcoming and well-stocked. You'll engage with residents by participating in their activities, assist with administrative tasks, and actively support the team in creating a vibrant community. Each moment spent here isn't just about work; it's about building connections that bring joy to the lives of those around you.

To apply for the Front Desk Concierge position at Sunrise Senior Living, visit our careers page directly. You'll need to submit an application form along with your resume that highlights your relevant experiences and skills. We encourage candidates who possess the passion for hospitality and a desire to enrich the lives of our residents to apply and join our heartfelt community at Sunrise.

Your answer should reflect your passion for customer service and care for others. Talk about how the opportunity to create meaningful connections with residents and make a difference in their lives aligns with your personal and professional values. Mention any specific experiences that have prepared you for the role.

Explain your organizational skills and how you manage your time effectively. You can highlight techniques such as creating to-do lists, utilizing organizational software, or discussing how you assess urgency and importance to ensure each visitor receives attention without neglecting phone inquiries.

Discuss the importance of empathy, active listening, and communication in delivering outstanding customer service. You might share examples of how you go above and beyond to meet the needs of guests and ensure they feel valued and welcome.

Share a specific example where you encountered a difficult customer or situation. Discuss how you approached the challenge, the steps you took to resolve it, and what you learned from the experience. This will demonstrate your problem-solving abilities and calm demeanor under pressure.

Talk about your experience with cleanliness and organization. You can mention routine checks, creating a checklist for tasks, and how you ensure supplies are stocked regularly. Express your understanding of how a pleasant environment contributes to overall resident satisfaction.

Highlight the essential qualities for the role such as being personable, effective communication, and a strong sense of hospitality. You can also emphasize adaptability and a proactive attitude, which help in dealing with the unexpected circumstances that may arise throughout the day.

Explain the importance of remaining calm and empathetic. Discuss how you would listen to their concerns, acknowledge their feelings, and find a solution to address the issue at hand. This demonstrates your customer service commitment and ability to resolve conflict effectively.

Discuss any relevant software or tools you've used for communication or record-keeping, such as CRM systems, scheduling software, and standard office applications. Familiarity with Microsoft Office Suite and your ability to learn new software quickly is also valuable.

Share your strategy for establishing trust and rapport, such as taking the time to learn names, asking personalized questions, and finding common interests. Highlight the importance of genuinely caring about their well-being and how this then fosters stronger relationships.

Discuss your career goals and aspirations, focusing on your desire for personal and professional growth within the Sunrise community. Mention your eagerness to take on new challenges and contribute positively to the environment, and the impact you hope to make on residents' lives.