Job details

Technician, Field Service - National

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Overview

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

...to build a promising future.

Responsibilities

We currently have a great opportunity for a National Field Service Technician. The Field Service Technician (FST) is responsible for developing the knowledge and expertise needed to move into a Service Engineer (SE) position and service the Sysmex product lines. The FST will undergo extensive training to prepare for open SE positions as they become available. During the training period, which will last approximately 9 months, the FST will travel frequently throughout the U.S., when not attending formal training classes. Upon completion of the training program, the FST will be utilized to supplement existing territories, support emerging territories and other field needs for up to six months until they assume a permanent assignment in a U.S. service district. The FST is expected to move into an open SE position in a service district as they become available.

Candidates MUST reside near a major airport.

Essential Duties and Responsibilities:

Successfully complete all training to perform the duties of a Field Service Technician (FST).

During training program, travel to various U.S. service districts to work with a mentor or assist with service-related tasks.

Upon successful completion of the training program, provide service support as assigned in various service districts.

Travel during and following the training period may be up to 75% within the Continental United States

Apply for open SE or related positions after the successful completion of program.

Demonstrate the ability to perform the following duties and responsibilities after training.

Install, maintain, and repair Sysmex instruments and systems, including:
- Identifying and analyzing instrument problems.
- Repairing to meet specifications.
- Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
- Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
- Monitor and respond to communication devices during all scheduled times.

Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.

Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
Support and provide ownership of technical issues at existing customer sites.
Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base.
Miscellaneous duties include:
- Maintain expenses within guidelines
- Maintain high level of customer account management and organization skills
- Maintain control of parts inventory and all company property
- Perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service.

Promote effective, positive, and productive communication and teamwork between all Sysmex personnel.

Other duties as assigned

Percentage of Travel: Up to 75% travel within the continental United States

Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.

Physical Demands: Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80% of time) walking or inspections, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.

For more information on our Field Service Technician Program, please visit https://www.sysmexfieldservicetechnician.com/

Qualifications

Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces.
Electronics and/or laboratory science.
Completion of Sysmex-certified instrument training.
A valid driver’s license or ability to obtain one, within 90 days.
Must be willing to relocate to any of our service districts throughout the U.S.
General computer knowledge in a Windows environment is required. Basic knowledge of LIS systems and interfacing principles desirable.
Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems.
Outstanding listening skills, patience and understanding.
Demonstrated presentation and influence skills.
Team orientation; demonstrated facilitation skills.
Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Ability to maintain a high energy level and positive attitude.
Relevant Experience within the industry including experience working with Sysmex Products
Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese).

This job requires satisfaction of the credentialing requirements of Sysmex’s customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.

The hourly pay range for this role is $16.45 - $38.07 and time 1/2 eligible for overtime. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan(medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Average salary estimate

$56661 / YEARLY (est.)

min

max

$34176K

$79146K

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What You Should Know About Technician, Field Service - National, Sysmex

Are you ready to take your career to the next level as a Technician, Field Service at Sysmex? This role is not just about fixing equipment; it’s about being part of a committed team dedicated to enhancing laboratory diagnostics and improving lives across the globe. At Sysmex, headquartered in Kobe, Japan, and with a branch in Lincolnshire, Illinois, we pride ourselves on innovation and quality, and as a Field Service Technician, you will develop the skills to eventually step into a Service Engineer position. You'll dive into an extensive nine-month training program, where you will travel throughout the U.S. while learning from seasoned mentors. Imagine being hands-on with cutting-edge technology and getting the unique chance to install, maintain, and repair our premier diagnostic instruments. Not only will you be addressing technical troubles and performing preventive maintenance, but you will also be working cross-functionally with various Sysmex teams to ensure customer satisfaction. This role requires up to 75% travel, so if you love variety and thrive on solving complex issues, this job could be your perfect fit! Throughout your journey, you’ll receive continuous support and guidance while managing diverse responsibilities, all while contributing to making a real difference in healthcare. Sysmex values energetic and passionate individuals who can communicate complex technical information in simple terms, so if you’re ready to embark on a rewarding career path that truly embodies the Sysmex Way, we want to hear from you!

Frequently Asked Questions (FAQs) for Technician, Field Service - National Role at Sysmex

What are the responsibilities of a Technician, Field Service at Sysmex?

As a Technician, Field Service at Sysmex, your primary responsibilities will include completing an extensive training program to prepare you for a Service Engineer role. You will travel to various U.S. service districts, work with a mentor, and assist with service-related tasks. Moreover, after your training, you'll be responsible for installing, maintaining, and repairing Sysmex instruments, ensuring timely completion of service orders, and documenting all activities accurately. You'll work to improve customer satisfaction while undergoing continuous learning in the field.