Remote Onboarding Specialist (11:30AM - 8:00PM EST)

As a Remote Onboarding Specialist at AnewHealth, you will conduct phone-based medication assessments, register patients, and provide them with essential information about our medication management solutions. Your role will involve building strong relationships with patients through exceptional customer service, which is invaluable for promoting better health outcomes.

The ideal Remote Onboarding Specialist at AnewHealth should possess excellent problem-solving abilities, superb communication skills, and a passion for helping people. Strong organizational skills and the ability to multitask will be crucial, alongside proficiency in MS Office. Experience as a Certified Pharmacy Technician is preferred, but a compassionate attitude and strong phone skills are essential.

The working hours for the Remote Onboarding Specialist position at AnewHealth are from 11:30 AM to 8:00 PM EST, Monday through Friday, with the possibility of working up to one Saturday each month. This schedule is designed to accommodate patients' needs and provide seamless support.

At AnewHealth, new Remote Onboarding Specialists will undergo comprehensive training sessions to ensure they are fully equipped to perform their duties. This includes understanding our medication management solutions, effective communication techniques, and best practices for patient engagement, all aimed to help you excel in your role.

Remote Onboarding Specialists at AnewHealth enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, which takes effect the first of the month following your hire date. Additional benefits include flexible spending options, company-paid life insurance, short-term disability, a 401(k) plan, paid time off, and paid holidays.

To handle a challenging patient, I would remain calm and empathetic, actively listen to their concerns, and validate their feelings. It’s essential to communicate clearly and guide the conversation back to the purpose of the assessment, ensuring the patient feels supported throughout the interaction.

I believe I am a great fit because of my strong communication skills, attention to detail, and a genuine passion for helping others. I understand the importance of medication management and am dedicated to providing patients with the information and support they need to improve their health outcomes.

In my previous role, I was responsible for entering and managing patient data with a high degree of accuracy. I utilized various software tools to ensure that information was consistently updated, which is vital for effective patient management and collaboration with the healthcare team.

I prioritize tasks based on their urgency and importance. For instance, conducting patient follow-up calls would take precedence over routine administrative tasks. I also like to utilize to-do lists to stay organized and make sure I meet key performance metrics effectively.

I find communication tools like VoIP systems very useful for customer service interactions, along with CRM software to track patient interactions. This helps maintain a clear record of conversations, making follow-ups more effective and ensuring continuity in patient care.

When educating patients, I take a patient-centered approach by simplifying complex medical jargon into easy-to-understand language. Understanding each patient’s unique situation allows me to tailor my education to what they find most relevant and useful.

Building rapport over the phone starts with a friendly tone and active listening. I would ask open-ended questions to engage patients and show genuine interest in their health concerns, thus establishing trust and making them feel valued throughout the conversation.

Communication is crucial in patient care as it fosters understanding, builds trust, and enhances patient engagement. Clear communication helps clarify the medication management process and any concerns patients may have, ultimately improving their health outcomes.

Completing MTM services efficiently requires good time management and a structured approach. I would prepare by reviewing patient histories in advance and developing a checklist to guide the conversation, ensuring I address all necessary points within the allotted time.

I am inspired by AnewHealth’s commitment to improving patient outcomes and its innovative approach to pharmacy care management. Being part of a team that prioritizes patient well-being aligns with my personal values, and I am excited about the opportunity to contribute to such meaningful work.