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Community Sales Manager in Training (CSMT) Crosby, TX

We're seeking Community Sales Managers (CSMs) to join our dynamic sales force. Whether you're a seasoned home sales professional or new to the industry, we provide the tools and training you need to excel, which is why all Community Sales Managers start off as Customer Sales Managers in Training (CSMT). At Taylor Morrison, our strong brand identity, unwavering commitment to customer experience and belief in the success of our team members sets us apart, which is why we require all new CSMs to join us as a trainee. Our formalized training ensures you'll master the Taylor Morrison way, regardless of your experience level. The program duration is tailored to your background, experience and abilities and can range from 2 weeks to a full year. We're looking for motivated individuals ready to grow with us and deliver exceptional customer experiences in the home buying process. If you're passionate about sales and want to be part of a company that invests in your development, we want to hear from you. ** Ideal candidate will live within a reasonable commute to Crosby, TX** We trust that as a Community Sales Manager/Community Sales Manager in Training (CSMT) you will: Participate in training sessions to gain knowledge about: Our homes and communities How to use finance as a sales tool Sales purchase agreement Using the CRM as a prospecting tool Community management Shadow experienced Community Sales Managers to observe best practices and gain practical insights into the sales process. Complete assigned reading materials, online courses, and other training activities to enhance sales skills. Learn about our Product and Feature: Learn about the features and benefits of our homes and communities. Understand how our offerings fulfill customer needs and solve their pain points. Demonstrate proficiency in articulating product/service value propositions to potential customers. Learn/Master Sales Techniques: Learn various sales techniques, including prospecting, presenting solutions, handling objections, and closing deals. Practice effective communication and active listening skills to understand customer requirements and provide tailored solutions. Develop negotiation skills to secure favorable outcomes for both the customer and the company. Customer Relationship Management: Understand the importance of building and maintaining strong relationships with customers. Learn how to effectively follow up with prospects, address customer inquiries, and resolve issues in a timely manner. Gain proficiency in utilizing customer relationship management (CRM) tools to track interactions and manage accounts. Performance Evaluation: Participate in regular performance evaluations and feedback sessions with mentors or supervisors. Set goals for personal development and track progress towards achieving them. Demonstrate continuous improvement and a proactive approach to learning and skill enhancement. You are willing to perform other duties as assigned Sound Like You? You might be just who we’re looking for if you have Spanish Bi-lingual highly preferred Proficiency with Microsoft software applications: (Excel, Word, Access, Outlook, PowerPoint, and Internet Explorer) High level of organizational and documentation skills Customer service oriented and believe customer is number one priority Ability to be flexible and prioritize tasks in order to meet deadlines Excellent verbal and written communication skills Strong problem-solving skills FLSA Status: Non-Exempt This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay. Essential Functions: Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Report to Division/Corporate Office/Community daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face to face conversations with customers, co-workers and higher level manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle if applicable. Comply with company policies and procedure. Physical Demands: Must be able to able to remain in a stationary position up to 50% of the time The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds *Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement. Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job. Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status

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What You Should Know About Community Sales Manager in Training (CSMT) Crosby, TX, Taylor Morrison

Join us at Taylor Morrison as a Community Sales Manager in Training (CSMT) in Crosby, TX, where we believe in nurturing talent and investing in your future. No matter if you're an experienced sales professional or exploring a new career path, our CSMT program provides an exceptional opportunity to learn the ropes of home sales. This engaging training program is specially designed to equip you with a deep understanding of our homes, communities, and the sales process. You’ll participate in immersive training sessions covering everything from mastering our CRM tools to effective sales techniques and customer relationship management. You’ll get to shadow seasoned Community Sales Managers, allowing you to learn practical best practices and techniques. Your journey will be tailored to your individual experience, ranging from a couple of weeks to a full year, ensuring you grow at your own pace. We are looking for motivated individuals who are passionate about delivering stellar customer experiences and ready to grow with us while building lasting relationships. Beyond sales, your interpersonal skills will come into play as you provide tailored solutions and cultivate strong ties with our clients, addressing their needs and concerns effectively. This role isn't just about closing deals; it’s about building a community of happy homeowners, and we’re excited to have you as a key part of that journey. So, if you’re enthusiastic about sales and ready to step into a rewarding career, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Community Sales Manager in Training (CSMT) Crosby, TX Role at Taylor Morrison
What are the responsibilities of a Community Sales Manager in Training at Taylor Morrison?

As a Community Sales Manager in Training (CSMT) at Taylor Morrison, your main responsibilities will include participating in training sessions to understand our homes and communities, mastering sales techniques, and learning how to effectively use CRM tools for prospecting and customer relationship management. You'll also shadow seasoned Community Sales Managers to observe best practices and engage in practical sales activities.

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What qualifications are needed to apply for the Community Sales Manager in Training position at Taylor Morrison?

To apply for the Community Sales Manager in Training position at Taylor Morrison, candidates should exhibit excellent verbal and written communication skills, have a customer-oriented mindset, and possess proficiency in Microsoft Office applications. While experience is preferred, passion for sales and a willingness to learn are the key qualifiers for this role.

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How long does the Community Sales Manager in Training program last at Taylor Morrison?

The duration of the Community Sales Manager in Training program at Taylor Morrison can range from 2 weeks to a full year. The exact length is customized according to your background, experience, and abilities, ensuring that you receive the most effective training possible.

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What skills will I develop during my time as a Community Sales Manager in Training at Taylor Morrison?

During your tenure as a Community Sales Manager in Training (CSMT) at Taylor Morrison, you will develop crucial sales skills such as prospecting, presenting solutions, handling objections, and effective closing techniques. Additionally, you will gain expertise in customer relationship management, communication, and negotiation, all of which are essential for building a successful career in sales.

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Is there room for growth as a Community Sales Manager in Training at Taylor Morrison?

Absolutely! A position as a Community Sales Manager in Training (CSMT) at Taylor Morrison serves as a stepping stone toward becoming a fully-fledged Community Sales Manager. As you complete the training program, there will be ample opportunities for career advancement within the company, allowing you to grow your expertise and leadership skills in the field of home sales.

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Common Interview Questions for Community Sales Manager in Training (CSMT) Crosby, TX
Can you explain what motivates you to pursue a career as a Community Sales Manager?

When answering this question, share your passion for sales and how helping people find their dream homes fuels your motivation. Emphasize your commitment to exceptional customer experiences and your desire to contribute positively to the community.

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What do you know about Taylor Morrison's approach to community sales?

Research Taylor Morrison’s mission and values, including their emphasis on quality and customer service. Discuss how their approach aligns with your professional values and highlight your eagerness to embrace their sales techniques and training programs.

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How would you handle objections from potential customers?

In your response, describe the importance of listening to the customer’s concerns and utilizing effective communication to address those objections. Provide an example where you succeeded in overcoming objections in a previous role, demonstrating your problem-solving skills.

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Can you detail your experience with customer relationship management tools?

Speak about any prior experience you have with CRM tools, emphasizing how you've used them to track sales, manage customer interactions, and improve follow-up processes. If you’re new to CRM software, express your eagerness to learn and your ability to quickly adapt to new technologies.

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What strategies would you use to build rapport with customers?

Discuss the importance of genuine interaction and active listening. Mention techniques like recalling customer names, following up on previous conversations, and finding common interests to build stronger relationships, which are vital as a Community Sales Manager.

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How do you prioritize tasks in a busy sales environment?

Explain your process for prioritizing tasks based on urgency and importance. Provide an example of how you successfully handled a busy workload in a previous role, ensuring your ability to remain organized and efficient in a fast-paced environment.

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What role does teamwork play in sales, in your opinion?

Emphasize the importance of collaboration among team members. Discuss how sharing insights and supporting each other can lead to better customer service outcomes and overall team success in sales, especially in a training environment.

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How do you plan to learn and adapt to our sales techniques?

Express your eagerness to participate actively in training sessions and your willingness to ask questions and seek feedback. Highlight your adaptability and commitment to continuous improvement in acquiring new sales skills.

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Can you share an example of a time when you provided excellent customer service?

Provide a specific example that highlights your ability to go above and beyond for a customer, emphasizing your communication skills and ability to understand and meet their needs, which aligns with the Community Sales Manager role.

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What do you consider to be the key factors in achieving sales success?

Discuss essential elements such as understanding customer needs, effective communication, persistent follow-ups, and the ability to adapt your sales approach based on feedback. Demonstrate your understanding of the sales process and your intent to leverage these factors as a CSMT at Taylor Morrison.

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Taylor Morrison is a national homebuilder and land developer with a whole lot of heart and the fearlessness to challenge the status quo. Whether we’re supporting our customers on the cusp of change to Make Moves, inspiring our team members to upho...

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April 14, 2025

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