As a Client Service Specialist (CSS), you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools.
This part-time role is 20 hours per week. Your working hours will be 10:00am - 2:00pm Central Time.
You are expected to work in the West Des Moines office once per month on in-office days. These days are announced well in advance for you to plan.
COMMITMENT TO SAFETY
As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)
Who We Are:
Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.
Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.
Our business is our people and we’re looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us
Are you Ready?
We’re on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity.
Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.
Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.
Ingenuity: We’re a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we’re all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away!
Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.
Thank you for your interest in Telligen!
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Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants.
Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
Telligen does not accept 3rd party solicitations from outside staffing firms.
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Telligen is seeking a friendly and motivated Client Service Specialist to join our team in West Des Moines, IA. In this part-time role, you’ll be the voice of our organization, responding to customer inquiries, reaching out to providers, and delivering program support to our valued contract members. Your working hours will be from 10:00 AM to 2:00 PM Central Time, allowing you to balance work and personal commitments. Once a month, you’ll get to collaborate with your teammates in the office, which we’ll plan well in advance to make scheduling easy for you. As a Client Service Specialist, your daily tasks will include addressing customer needs, troubleshooting issues, and ensuring that we meet our service level agreements. You’ll need to possess excellent verbal and written communication skills, as you will be interacting with both internal teams and external customers. Your ability to multitask and stay organized will be essential as you handle diverse responsibilities ranging from data entry to preparing correspondence per contract requirements. We’re looking for someone with at least one year of customer service experience and proficiency in Microsoft Office. Ideally, you’ll also have contact center experience or a background in healthcare or insurance. Above all, at Telligen, we value integrity, community, ingenuity, and ownership. We want you to be an engaged team member, providing feedback and chasing new ideas while working towards shared goals. If you’re ready to make a meaningful impact in the health sector, we’d love to meet you!
Transforming lives and economies by improving health.
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