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Branch Manager

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

What is this role about?

This key role is responsible for leading all aspects of Sales and Service for one of our small to medium-sized (based on revenue) Terminix branch locations across the country.

What does a “Day-in-the-Life” look like?

The Branch Manager is accountable for all facets of operation for one of our Terminix locations. This includes team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development – all supported by Terminix’s corporate resources and business model.

Here are a few more specifics of what you would be doing on the job:

  • Managing branch P&L – monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved
  • Fostering a positive work environment that motivates associates and drives customer satisfaction
  • Directly managing the branch Sales team and branch supervisors
  • Overseeing Service operations along with the Branch Service Manager
  • Recruiting, interviewing, hiring and training branch staff
  • Monitoring regulatory compliance, quality control standards and ensuring safety
  • Ensuring alignment with Terminix business model and guidelines, including implementing company programs and initiatives

What do I need to be successful?

  • Bachelor’s Degree and 2-4 years managing associates in a fast-paced environment
  • Willingness to relocate is highly desirable
  • Profit & loss and/or experience in sales management is strongly preferred
  • You are able to effectively lead and motivate others through coaching, mentoring, etc.
  • You have strong communications skills – impersonal, written, presenting
  • You possess strong time management and organizational skills
  • You are good at problem solving and coming up with practical solutions
  • You build rapport easily and establish trust with customers and employees
  • You are proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
  • You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
  • A valid driver’s license is required

Why should I choose Terminix?

In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what we offer when you join the Terminix Team.

  • Comprehensive training and licensure, all paid by the company
  • Company vehicle, gas card, cell phone, and laptop
  • Highly competitive base compensation and bonus program
  • Opportunities for continued advancement and career growth
  • Medical, dental and vision coverage + discounts on Terminix brands
  • Short/long-term Disability and Life Insurance
  • Paid time off

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.


Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

  • Multiple avenues to grow your career 

  • Training and development programs available

  • Tuition Reimbursement benefits (for FT Colleagues)


Health and Wellness

  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more


Savings and Retirement

  • 401(k) retirement plan with company-matching contributions 

Work-Life Balance

  • Vacation days & sick days

  • Company-paid holidays & floating holidays

  • A company mindset that prioritizes health, safety, and flexibility


We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

California residents click here to review your privacy rights.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Average salary estimate

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If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Branch Manager, Terminix

Are you someone who thrives in leadership roles and is passionate about driving sales and service excellence? Join Terminix as a Branch Manager in Kansas City, Missouri, where every day is an opportunity to make a significant impact! In this multifaceted position, you'll oversee a thriving branch, ensuring top-tier customer satisfaction while leading your team to success. Your responsibilities will include managing branch finances, creating a positive work culture that motivates associates, and driving new business development. With a focus on training and mentoring your staff, you'll build a cohesive team dedicated to maintaining Terminix’s high standards of service. As part of the renowned Rentokil family, you'll have access to comprehensive training, competitive compensation, and a range of health benefits starting from day one. If you're ready to grow in a rewarding environment where you can transform challenges into opportunities, apply today! With over 85 years of legacy and excellence, at Terminix you'll help protect lives and preserve our planet while advancing your career path.

Frequently Asked Questions (FAQs) for Branch Manager Role at Terminix
What are the responsibilities of a Branch Manager at Terminix?

As a Branch Manager at Terminix, you will be responsible for overseeing all aspects of branch operations. This includes managing the Profit and Loss (P&L) of the branch, leading the sales and service teams, ensuring customer satisfaction, maintaining regulatory compliance, and implementing company initiatives. You will also handle financial performance monitoring, recruitment and training of staff, and promoting a positive company culture to foster growth.

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What qualifications do I need to be a Branch Manager at Terminix?

To qualify for the Branch Manager position at Terminix, candidates should have a Bachelor's degree and 2-4 years of management experience in a fast-paced environment. Experience in sales management and a good understanding of profit and loss responsibilities are strongly preferred. Strong communication skills, problem-solving abilities, and proficiency in Microsoft Office are also essential for success in this role.

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How does Terminix support career growth for a Branch Manager?

At Terminix, we are committed to your professional development. As a Branch Manager, you will have access to comprehensive training programs and opportunities for continued advancement within the company. With a strong emphasis on promoting from within, you'll be encouraged to grow your career and take on new challenges as part of the Rentokil family.

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What benefits can a Branch Manager expect at Terminix?

A Branch Manager at Terminix enjoys a range of benefits starting from day one of employment, including medical, dental, and vision coverage, as well as a 401(k) retirement plan with company matching. In addition, you will receive a competitive salary, bonuses, company vehicle, gas card, cell phone, and laptop, alongside opportunities for personal and professional growth.

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What does a typical day look like for a Branch Manager at Terminix?

A typical day for a Branch Manager at Terminix involves overseeing daily operations, meeting with team members for performance reviews, managing customer service inquiries, and collaborating with the sales team to develop strategies for driving growth. You will balance administrative tasks with on-the-ground management, ensuring that both staff and customer needs are effectively met.

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Common Interview Questions for Branch Manager
Can you describe your leadership style as a Branch Manager?

When answering this question, reflect on your management approach. Discuss how you motivate and support your team, whether you’re more hands-on or prefer to empower your employees to take initiative. Use specific examples of when your leadership style led to success.

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How do you ensure customer satisfaction in a branch?

Discuss the importance of setting high service standards and training your team to meet those expectations. Provide examples of how you’ve handled customer complaints or feedback and turned them into positive outcomes.

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What strategies do you implement to manage branch P&L effectively?

Share your approach to budgeting, financial forecasting, and monitoring expenses. Highlight specific software or tools you use and share experiences where your financial management led to improved branch performance.

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How do you handle conflicts within your team?

Talk about your conflict resolution strategies. You could mention your approach to open communication, listening to each party’s perspective, and working towards a collaborative solution, providing an example of a specific conflict you successfully resolved.

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What experience do you have in recruiting and training staff?

Detail your recruitment process, highlighting how you select candidates who align with company values. Discuss your training methods and how you ensure team members are equipped with the necessary skills to succeed in their roles.

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Can you give an example of a successful sales initiative you've led?

Prepare a specific and measurable example of a sales initiative you introduced, detailing the strategy behind it and its results. This shows your ability to innovate and lead in revenue generation.

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How do you keep your team motivated?

Speak about different motivational strategies you’ve employed, such as recognition programs, team-building activities, or setting individual goals. Share what you believe motivates your team based on past experiences.

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What methods do you use to ensure compliance with safety regulations?

Discuss your process for staying updated on regulations and how you implement these across the branch. Provide examples of how you’ve trained staff and handled compliance issues in the past.

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How would you approach developing new business?

Talk about potential strategies for identifying new markets or customer segments, including networking, partnerships, or innovative marketing efforts that can help grow the business.

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What do you know about Terminix and its mission?

Reflect on Terminix’s legacy and commitment to customer service, sustainability, and its status as a leader in pest management. Understanding the company’s values will help you align your answers with their mission effectively.

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Terminix is a global leader in pest management, with over 95 years of experience. With more than 11,700 colleagues and 380 locations around the world, Terminix services over 2.9 million customers. We are proud to live and work in the same neighbor...

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April 9, 2025

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