Customer Associate, Part Time - Nights

As a Customer Associate at UChicago Medicine's Family Care Center in Flossmoor, your main responsibilities include checking in and discharging patients, updating demographic and insurance information, and performing clerical duties like scheduling and filing. You will also handle incoming calls, direct them appropriately, and manage cash transactions.

To qualify for the Customer Associate role at UChicago Medicine, candidates must have a high school diploma or equivalent. Additionally, experience in a healthcare setting, particularly with insurance handling and collections, is preferred. Candidates should also demonstrate proficiency with basic computer software and possess moderate typing skills.

While prior healthcare experience is preferred for the Customer Associate role at UChicago Medicine, it is not strictly required. Candidates with strong customer service skills, a dedication to teamwork, and a willingness to learn are encouraged to apply.

The Customer Associate position at UChicago Medicine offers part-time night shifts at the Family Care Center in Flossmoor. The exact schedule will vary, but you will be required to work evenings, which provides a great opportunity for those seeking flexible work hours.

UChicago Medicine is committed to providing a comprehensive benefits package for eligible part-time Customer Associates. While benefits may vary based on hours worked, you can expect transparency in compensation and access to a wide range of employee benefits including health insurance options, professional development opportunities, and more.

When prioritizing tasks, it’s important to assess immediate patient needs first. I typically focus on critical tasks such as checking in patients and managing phone calls before moving on to clerical duties. Effective time management and clear communication within the team help ensure that all tasks are completed efficiently.

I believe in staying calm and empathetic during difficult interactions. I would listen carefully to understand the patient's concerns, assure them that I am there to help, and seek a resolution. Connecting with the patient and showing understanding goes a long way in diffusing tense situations.

I have previously managed patient records and insurance information in prior roles. I ensure adherence to privacy regulations while accurately updating and maintaining records, always double-checking for accuracy to prevent errors.

I thrive in team environments and always strive to support my colleagues. Collaboration is key, and I plan to share ideas for continuous improvement while offering assistance to others. Building trust and open communication within the team is essential for our collective success.

I possess strong communication skills, attention to detail, and a genuine commitment to patient care. My experience in customer service, along with my moderate typing and computer skills, prepares me well for the responsibilities of a Customer Associate.

In a situation with conflicting patient requests, I would first assess the urgency of each request. I would communicate with both patients to understand their needs, then prioritize accordingly while ensuring that both feel heard and respected. If necessary, I'd involve a supervisor for additional support.

I find it extremely rewarding to assist individuals during vulnerable times. Contributing to their well-being and being part of a team that provides vital care is fulfilling. Knowing I can positively impact someone’s healthcare experience motivates me every day.

I’m drawn to the part-time Customer Associate role at UChicago Medicine because it offers the chance to work in a dynamic healthcare environment while maintaining a flexible schedule. I admire UChicago Medicine’s commitment to compassionate care and innovation, and I want to be a part of that mission.

In my previous role, there was a patient who expressed frustration over a scheduling error. I listened to their concerns empathetically, took immediate action to rectify the situation, and offered a rescheduled appointment that fit their needs. The patient left feeling valued, which reinforced my belief in the importance of great customer service.

UChicago Medicine has a long-standing history of providing exceptional healthcare since 1899. Their mission focuses on compassion and innovation in medicine, aiming to enhance the health of the community and enrich patient lives. I admire their commitment to advancing medical knowledge and technology.