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Account Specialist

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Account Specialist

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.

Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

About the Role:

In this opportunity as an Account Specialist, you will:

Closes renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
Identifies the best virtual channel for engagement with customers.
Validates customer needs, shapes product plans, and drives sales to close.
Supports in developing and executing territory growth strategies.
Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close.
Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory.
Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
Uses an automated and insight-driven Salesforce workflow to progress deals.
Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for: existing ‘non-named’ account renewals and existing ‘non-named’ incremental sales (upsell)

About You

You’re a fit for the role if your background includes:

SaaS Experience
Customer centric
Capable to manage 200+ accounts
1 – 3 years of experience doing similar activities.
Excellent verbal and written communication (Spanish & English)
Strong interpersonal skills (personable and professional)
Ability to conduct self in a professional manner
Agile learners – Ability to learn something new
Commitment to a schedule that coincides with the customer’s workday
Intermediate computer skills and ability to navigate software programs such as Microsoft
Experience in CRM preferred
Motivated competitive with a positive attitude.
Demonstrate the ability to rapidly learn new knowledge and acquire new skills
Maintain stable performance under pressure (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others in the organization.
Display determination, persistence, and patience and be resilient in the face of adversity.

Compensation: Base salary and a variable compensation that is directly related to your success.

To apply, please upload your updated resume in English.

Location: CDMX

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.

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Average salary estimate

$70000 / YEARLY (est.)

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$60000K

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What You Should Know About Account Specialist, Thomson Reuters

As an Account Specialist at Thomson Reuters in Mexico City, you will play a pivotal role in expanding our market reach and ensuring customer satisfaction. If you're driven by sales and have a knack for building relationships, this is the perfect opportunity for you! In this role, you will focus on closing renewals and upsell opportunities for assigned accounts while validating customer needs and collaborating with sales specialists to meet those needs. You will be engaging with over 200 accounts, utilizing Salesforce to track progress and keep your deals moving forward. Your mission will be to foster strong relationships with existing customers, ensuring they remain satisfied and informed about our products while driving retention rates. With your excellent communication skills in both Spanish and English, you will navigate various channels to engage customers effectively. We value problem solvers who are adaptable and can thrive under pressure. If you take pride in your professional demeanor and are eager to learn and grow within a supportive environment, we'd love for you to join our diverse team. At Thomson Reuters, the sky's the limit, with uncapped commissions and numerous benefits designed to support your career development and work-life balance. Your journey of making an impact in the world of knowledge professionals begins here!

Frequently Asked Questions (FAQs) for Account Specialist Role at Thomson Reuters

What are the daily responsibilities of an Account Specialist at Thomson Reuters?

As an Account Specialist at Thomson Reuters, your daily responsibilities will include closing renewals and upselling to assigned accounts, validating customer needs, and developing territory growth strategies. You will engage with customers using the best virtual channels, ensuring a seamless experience while utilizing Salesforce for efficient deal progression.