Credit Controller I
Credit Controller I, Operations Customer to Cash
Collection activities include responding to customer inquiries to get their accounts current. Primarily handles contacts with customers via outbound or inbound communication mediums (Phone, email, etc.).
About the Role
In this opportunity as a Credit Controller I you will:
- Make sure customers pay on due dates.
- Collect, manage and provide resolution of outstanding invoices from past due accounts in a defined book of business (assigned portfolios – including Low to Medium accounts).
- Ensure all credit and collection policies are adhered to at all times.
- Maintain regular and direct communication with customers through their preferred means of contact to ensure the account stays current.
- Negotiate payment plans, assist customers to enroll in autopay and other payment schedules.
- Investigate delinquent accounts and provide appropriate documentation to customers when needed.
- Maintain/update records in the systems and generate related reports.
- Liaise with Sales Support, Customer Service, Accounts Receivable Support and Dispute Teams related to the assigned portfolios.
- Attend to assigned cases from review to closure.
- Review and propose action to be used in the decision process on service interruptions or late stages (write-offs, etc.) for customers when payments cannot be negotiated within a set strategy and timeline.
- Continuously promote self-service options to customers for faster and secured ways of payment to Thomson Reuters.
- Suggest & implement improvements to current practice.
- Understand and follow established collections ways-of-working.
- Apply company policies and procedures to resolve issues.
About You
You're a fit for the Credit Controller I if your background includes:
- Candidate must possess at least a Bachelor's/College Degree, any field.
- At least 1 year of working experience in the related field is required for this position.
- Preferably 1-4 Years Experienced Employees specializing in Finance – Collections/Accounts Receivable, General/Cost Accounting, or equivalent.
- Work experience in a BPO industry is an advantage (Order to Cash, Customer Service and similar).
- Very good communication skills with excellent customer service or stakeholder relationship.
- Willing to work on night shifts; or based on business needs.
- Applicants must be willing to work in Taguig City; hybrid set-up.
#LI-JR1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Welcome to Thomson Reuters, where we empower you to make a real-world impact! As a Credit Controller I, you'll be at the heart of our Operations Customer to Cash Collection activities, ensuring our customers stay on track with their payments. Picture this: you will be engaging with customers through calls and emails, resolving their inquiries, and helping them keep their accounts current. Your role will involve managing accounts with outstanding invoices, negotiating payment plans, and promoting our efficient self-service options. If you have a passion for customer service and a knack for finance, this could be the perfect opportunity for you. You’ll be part of a supportive team that thrives on continuous improvement and collaboration, liaising with Sales Support and other departments to ensure a seamless experience for our customers. Plus, with our hybrid work model, you can enjoy a balance between working from home and connecting with your team in our Taguig office. If you possess a Bachelor's degree and have at least one year of experience in collections or accounts receivable, we'd love to see you apply. Join us in shaping the industries that move society forward, all while maintaining an exciting work-life balance and opportunities for your personal growth!
Join Thomson Reuters as a Senior Account Executive to drive sales of Risk solutions across major corporate accounts in the NY/NJ market.
As an Associate Client Executive at Thomson Reuters, you'll play a pivotal role in maximizing sales opportunities within the Government sector.
Join Crypto.com as a Senior Tax Associate focusing on Transfer Pricing policies and documentation in a fast-paced and supportive environment.
Noble House Hotels and Resorts is looking for a meticulous Accounting Staff Generalist to join their dynamic team in Kirkland, WA.
Join Virgin Group as a Financial Reporting Accountant and play a pivotal role in managing financial reports and leading projects in a top-tier finance team.
Seeking a Finance Assistant for Caxton Associates’ corporate accounting team, offering a dynamic opportunity in a globally recognized firm.
The Texas A&M Forest Service is seeking a Business Coordinator I to support critical grant management and financial operations in College Station, TX.
DCI is hiring an Accounting Clerk to support daily accounting functions and enhance their tight-knit team in Kent, WA.
Join Vessel as an Assistant Controller and play a pivotal role in transforming affordable living through innovative financial leadership.
Join MSA Outsourcing Solutions as a Service Charge Accountant to ensure precise financial reporting and impactful property management support.
Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compl...
360 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
