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Lead UX Designer

As a Lead UX Designer you’ll work closely with product managers, content strategists, UI designers, developers and researchers to create an elegant customer experience. As a creator of bar-raising experiences, you inherently look for ways to remove the difficult and make complex experiences feel easy, intuitive and have a seamless flow that helps our customers feel empowered. You confidently make — and defend decisions while creating user-centered online experiences in an agile environment.  

About the Team

The UX Product Design team is looking for a passionate designer to join our cross-discipline user experience team solving complex problems for our customers in the legal and accounting space across the world. Our team loves solving tough problems and we hope you do too. Our work spans mobile, tablet, and desktop mobile experiences for all types of users. The team focusses on high-quality execution and high collaboration with our partners in product management and product engineering. It is an exciting time to work for Thomson Reuters as we move to bring the next-generation of software-as-a-service products to our customers.

About the Role

As a  Lead UX Designer you will:

  • Create and build – Rapidly iterate through journey maps, storyboards, user flows, sketches, wireframes, and other design artifacts to effectively communicate interaction and a dynamic content strategy. Have deep experience with responsive UI design methodology and processes (user-centered and iterative design). Create and set standards for prototypes used in UX research testing with industry leading tools.
  • Be part of a collaborative team: Work closely with the UX Designers, Content Strategists, and UX Researchers in a collaborative team-oriented environment to create new products, features and functionality. Advocate for the user’s needs while developing features that align to the needs of the user. Set the bar for success on your team and your product.
  • Be an Effective Communicator: Share ideas, lead peer-reviews, and exhibit strong listening skills. You justify and articulate design decisions during design reviews. You lead brainstorming and sketching sessions with product teams. You represent the voice of your team to cross-functional leadership and keep the product on track.
  • Be Curious & Innovative: Continuously update yourself and your team by learning and leveraging new technologies and best practices within the field of user experience in order to enhance our practices. Turn user research and usability feedback into easy-to-use solutions. Gather, analyze, and synthesize UX needs for complex product and user requirements.

About You

You’re a fit for this role if you have:

Basic qualifications:

  • 8-10+ years design experience creating simple solutions for complex challenges
  • Experience leading responsive design with case studies in your portfolio
  • Deep Information Architecture and Interaction Design experience illustrated in your complex application design work
  • Experience with industry leading prototyping tools
  • Enjoy mentoring other designers to up their craft
  • Strong portfolio of work that illustrates your process, your level of craft and the results you have driven
  • Familiarity with Agile development
  • Confidence in working with strong, passionate, fast-paced team environment
  • Strong time-management, multi-tasking and prioritization skills
  • Critical thinking and problem-solving skills
  • Excellent written and verbal communication skills

Preferred qualifications: 

  • BA/BS in graphic design, fine art, visual communications, HCI or related field (or equivalent industry training / experience)
  • Familiarity with: Web standards (W3C and 508) / best practices for interaction design and Accessibility
  • Agency Experience a plus

#LI-DS4

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

  • Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

  • Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

  • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

  • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $116,900 - $217,100.

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.



Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.

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Average salary estimate

$167000 / YEARLY (est.)
min
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$116900K
$217100K

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What You Should Know About Lead UX Designer, Thomson Reuters

As a Lead UX Designer at Thomson Reuters, based in the vibrant city of Toronto, you’ll play a pivotal role in shaping exceptional user experiences that resonate with our diverse clientele in the legal and accounting sectors. Your expertise will shine as you collaborate with product managers, content strategists, and developers to create designs that not only meet user needs but exceed them. With your deep experience, you’ll be leading the charge in producing elegant and intuitive solutions that simplify complex processes, ensuring users feel empowered and engaged. You’ll be at the forefront of crafting journey maps, wireframes, and prototypes that tell compelling stories while guiding our users seamlessly through their digital journeys. Your position will involve championing user-centered design within a fast-paced, agile environment while also mentoring fellow designers, fostering a culture of innovation, creativity, and collaboration. Your knack for effective communication will allow you to articulate design decisions clearly, leading brainstorming sessions and ensuring that the voice of the user stays front and center as we develop cutting-edge products. At Thomson Reuters, you’ll be joining a team passionate about tackling challenging problems and dedicated to creating software solutions that affect real change. This is an incredible opportunity to be part of a team that constantly seeks to harness new technologies and best practices to enhance user experience. We’re excited to connect with innovative thinkers like you who are eager to influence the future of our industry. If you’re ready to embark on this journey, then this is the place for you!

Frequently Asked Questions (FAQs) for Lead UX Designer Role at Thomson Reuters
What are the main responsibilities of a Lead UX Designer at Thomson Reuters?

As a Lead UX Designer at Thomson Reuters, your primary responsibilities include creating user-centered designs through journey maps, wireframes, and prototypes, collaborating closely with other team members in product management and engineering, and leading UX research to inform design decisions. You'll also advocate for users' needs, ensuring your designs align with customer expectations while mentoring junior designers.

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What qualifications are needed to apply for the Lead UX Designer position at Thomson Reuters?

To be considered for the Lead UX Designer role at Thomson Reuters, candidates should have 8-10 years of experience in design, particularly with responsive UI methodologies, a strong portfolio showcasing design processes and outcomes, and familiarity with prototyping tools. A degree in graphic design, HCI, or a related field is preferred, along with excellent communication and collaboration skills.

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How does Thomson Reuters support career development for Lead UX Designers?

Thomson Reuters is committed to employee growth through continuous learning and skill development. For Lead UX Designers, this translates to access to industry training, mentoring opportunities, and resources to further enhance design capabilities. The company fosters a culture that values innovation and personal development, empowering designers to grow their careers.

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What is the work environment like for a Lead UX Designer at Thomson Reuters?

The work environment for a Lead UX Designer at Thomson Reuters is dynamic and collaborative. You'll engage with diverse teams across different disciplines, including product management, engineering, and content strategy. There's an emphasis on teamwork and innovation, enabling you to make impactful design decisions in a supportive atmosphere that encourages creativity.

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What tools and technologies should a Lead UX Designer at Thomson Reuters be familiar with?

As a Lead UX Designer, familiarity with industry-leading prototyping tools such as Sketch, Figma, or Adobe XD is essential. Additionally, experience with responsive design methodologies, accessibility standards, and user research techniques will help you create effective and user-centered designs that align with Thomson Reuters' high standards.

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Common Interview Questions for Lead UX Designer
How do you approach user research in your design process as a Lead UX Designer?

When approaching user research, I believe in defining clear objectives first. I utilize various methods such as surveys, interviews, and usability tests to gather insights. Analyzing this data allows me to identify pain points and user needs, shaping my design strategy to ensure it addresses real user issues effectively.

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Can you describe a project where you led the design process from start to finish?

Certainly! One notable project involved redesigning a complex financial application. I started with user research to gather insights, created wireframes and prototypes, and collaborated closely with development teams throughout the build process. By seeking constant feedback, I was able to iterate quickly and deliver a user-friendly solution that improved engagement significantly.

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What techniques do you use to advocate for user needs during the design process?

I prioritize user needs by grounding my design decisions in data from user research. I present findings in team meetings, highlighting user pain points directly tied to my design choices. Additionally, I encourage collaborative discussions, fostering an environment where every team member can voice user-centric thoughts and solutions.

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How do you keep yourself updated with the latest trends and best practices in UX design?

To stay current in the field of UX design, I regularly read industry blogs and publications, participate in webinars, and follow key thought leaders on social media. I also attend UX conferences and workshops to network with fellow designers, share insights, and learn about emerging tools and techniques to incorporate into my work.

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What role does collaboration play in your design process as a Lead UX Designer?

Collaboration is central to my design process. I believe that involving cross-functional teams helps create a more holistic design. By working closely with product managers, developers, and other designers, I can integrate various perspectives and expertise, ultimately leading to better user experiences and more successful products.

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How do you handle critical feedback on your designs?

I view critical feedback as an opportunity for growth. When receiving feedback, I actively listen, ask clarifying questions, and maintain an open mind. I analyze the points raised to determine what can enhance my designs and strive to incorporate constructive criticism into future iterations or projects.

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Can you discuss a time when you had to pivot your design approach mid-project?

Absolutely! Midway through a project, user testing revealed unexpected challenges in navigation. Recognizing the importance of user experience, I collaborated with the team to brainstorm alternative solutions. We quickly iterated on the design and provided a revised prototype that resolved the usability issues effectively.

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What do you think are the most important skills for a Lead UX Designer?

In my opinion, critical skills for a Lead UX Designer include strong communication abilities to articulate design decisions, a solid understanding of user research methods to inform design, collaborative problem-solving skills to work effectively with different teams, and a keen eye for detail to ensure high-quality execution in design.

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How would you describe your design philosophy as a Lead UX Designer?

My design philosophy centers around empathy for the user. I believe in creating designs that are not only visually appealing but also contextually relevant and user-friendly. By prioritizing clarity and ease of use in every project, I aim to ensure that users can accomplish their tasks efficiently and with satisfaction.

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What are your thoughts on accessibility in UX design?

I view accessibility as an essential aspect of UX design. Ensuring that products are accessible to all users, including those with disabilities, is a responsibility we bear as designers. I actively incorporate accessibility guidelines into my work and champion the idea that inclusive design benefits everyone, enhancing overall user experience.

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Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compl...

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