Business Development Manager/ Sales - General Commercial Print

Description

Thysse (tie • see) is a third-generation, family-owned commercial printer and brand experience provider. Our state-of-the-art facility is located in Oregon, WI, 15 minutes south of Madison. Team Thysse is composed of over 100 individuals who help deliver exceptional service and project outcomes to some of the most valuable brands in the nation. Our culture seeks solutions, not blame; welcomes open, thoughtful communication; embraces innovation; and values the critical role each member of Team Thysse plays in delivering truly exceptional client results.

As a brand experience provider, we believe the story a brand tells is as important as the materials it's printed on. Grounded in innovative thought, exceptional design, and the physical production of ideas, we get to work on the 'fun stuff' our partners use to promote their brands. From printed campaigns to branded spaces—and everything in between – Thysse is where you go with your brand.

We're always on the lookout for problem-solvers, creators, and collaborators who genuinely care about each other as much as the work we do. We believe the best partnerships are built on trust. We don't shy away from a good challenge and we're passionate about delivering the best possible outcomes for our clients. We work hard but don't mind having a little fun along the way. And at the end of the day, we're proud to say we did it together.

Position Summary:

This Business Development Manager position is responsible for building a portfolio of new clients at Thysse while also managing and expanding relationships with existing clients. The key focus of this role is leveraging expertise in general commercial print to provide high-quality, cost-effective print solutions for a diverse range of industries. This includes brochures, catalogs, marketing collateral, and custom print projects tailored to specific client needs. Additionally, this position involves collaboration with Thysse team members—including marketing, project management, and operations—to develop innovative, scalable print solutions that support brand consistency and business growth for both current and prospective clients.

Essential Duties and Responsibilities:

Prospecting & Sales

• Nurture marketing qualified leads (MQL) and connect with decision-makers who will ultimately purchase our products and services.
• Establish sales qualified leads (SQL) based on independent outreach efforts.
• Document and track client interactions and progress in Hubspot CRM.
• Track and report changes in client buying habits, behaviors and personnel changes.
• Monitor and report on key competitive activities.
• Become well-versed and a thought contributor in Thysse’s core lines of business.
• Continually network and connect with identified referral partners.

Key Account Management

• Expand sales with existing clients by introducing other Thysse lines of business (LOBs).
• Build, maintain, and create strong customer relations and trust. Ensure our client’s expectations are being met or exceeded.
• Understand clients’ goals, growth strategies, and business needs.
• Meet with customers as needed to consult on projects, advance their knowledge, review project specifications, and consult on workflow.
• Develop, negotiate and manage agreements and contracts with clients where necessary.
• Track client revenue, maintain and report on adherence to targeted sales goals.
• Document and track client interactions and progress in Hubspot CRM.
• Complete weekly report including accomplishments and plans for future.

Cross-Functional Collaboration

• Work with other Thysse and client departments to ensure client deadlines are met.
• Enable and collaborate with project managers (PM) to ensure client satisfaction.
• Partner with marketing team to maximize new product, service, and client opportunities.
• Continue industry learning to understand new products and services and to effectively share that knowledge with clients and Prospects.
• Additional duties and responsibilities as assigned by VP of Sales/Marketing.

Requirements

Education/Experience:

• Bachelor’s degree in Marketing, Business Administration, Sales, or related field preferred.
• A minimum of 3 years experience in business development, sales, or account management.
• Must have experience in Thysse LOBs of General Commercial Printing. Other LOBs experience in the following are a plus: Blister Board Packaging, Offset/Digital, Bindery, Die Cutting, Large Format, Graphic Design, Inventory Management, Digital Storefronts, Direct Mail and Fulfillment/Distribution.
• Must have valid driver’s license and good driving record.
• Proficient in Google Products, Microsoft Office products, Web browsing, LinkedIn, and Customer Relationship Management (CRM) tools is preferred.
• Hubspot CRM experience a plus.
• Additional years of education and experience may be substituted for each other, as determined by Human Resources

Knowledge, Skills and Abilities:

• Must be self-starter who demonstrates strong initiative and customer focus.
• Strong interpersonal skills with both internal and external customers.
• Demonstrated experience delivering excellent customer service.
• Natural curiosity and willingness to learn and challenge the status quo.
• Passionate about customer service and achieving goals.
• Strong, clear verbal and written communication skills.
• Active listener by showing attention, asking questions, providing feedback.
• Proven organizational skills with ability to manage deadlines, prioritize workload and make adjustment to meet business needs.
• Strong prospecting and networking skills.
• Strong negotiation and presentation skills with ability to influence others.
• Ability to work well in a team environment as well as independently.
• Ability to adapt to changes effectively and efficiently.
• Ability to balance multiple projects at once and ensure client success.