Senior IT Specialist

About Titan

Titan is an award-winning, Wall-Street-based wealth management firm. Backed by some of Silicon Valley’s best (a16z, GC, Sam Altman), we manage the wealth of tens of thousands of clients, with billions in assets. As consumer finance approaches its graduation moment from the era of fast money day trading, we’re vying to be its leader. Our end objective is to build the next Goldman Sachs, one of the most revered institutions in all of finance. 

Why Join Titan

For the right person, we believe Titan will be one of the most rewarding jobs they ever have. 

• World-Class Investors: We’re backed by top investors who share our bold vision, including a16z, General Catalyst, Sam Altman. 

• Critical Why Now: The advent of LLMs enables Titan to be the first AI-native advisor in history (if you needed a peek at our roadmap, here you go). This is driving our urgency.

• Disproportionate Impact: We’re still at the beginning of our journey and a small team, which is ultimately the greatest selling point to the right person. Your impact at Titan will disproportionately matter. 

• Vibrant in-person culture: We thrive on being a high-touch team, working together in the trenches in person (you’ll see our founders in office every day). 

• Big Vision, Big Risks: We believe in taking bold opportunities and aren’t afraid of change. 

• Compensation: Titan offers competitive cash compensation and well-above-market equity packages because we want every team member to feel and act like an owner.

Role Overview:

We are seeking a Senior IT Specialist who will serve as the backbone of our IT operations, providing comprehensive support across the spectrum – from tier 1 troubleshooting to strategic cybersecurity initiatives alongside our compliance team to leading the integration of innovative AI solutions. Your role will be instrumental in making our workplace smarter, more secure, and optimized for the future. 

We are on a mission to drive innovation and make a meaningful impact by imbedding intelligence into the core of our systems and workflows. In an era where data and AI shape industries and transform operations, Titan is committed to staying at the forefront of these advancements, and you will be a key player in this for our internal infrastructure!

This role requires a problem-solver who can balance day-to-day IT support with forward-thinking innovation, ensuring our employees have the tools and security they need to succeed. The ideal candidate is proactive, resourceful, and eager to optimize workflows using AI and automation.

What you’ll do: 

• Onboard new employees by setting up laptops and providing them with the equipment/tech as needed

• Create new accounts for applications across our tech stack such as GSuite, Zoom, and Slack; perform password resets when necessary 

• Provide comprehensive IT support across all levels, from Tier 1 helpdesk issues to advanced troubleshooting.

• Manage, maintain, and enhance IT infrastructure, including servers, cloud platforms, and endpoint devices.

• Implement and oversee cybersecurity best practices, ensuring compliance with industry standards and mitigating security risks alongside our compliance team.

• Lead the integration of AI and automation tools to improve workflows and optimize IT operations internally.

• Act as the primary point of contact for technical escalations and critical IT incidents.

• Develop and enforce IT policies, documentation, and training materials for employees.

• Collaborate with engineering and data teams to ensure seamless technology integration.

• Evaluate, deploy, and manage IT tools, software, and SaaS platforms to support business needs.

• Monitor and optimize network performance, backups, and disaster recovery plans.

• Upkeep our inventory management (Laptops, desktops, accessories, etc) 

• Maintain vendor relationships and manage IT procurement processes.

• Offboard employees and ensure appropriate access is revoked and security protocols are in place and upheld. 

Qualifications:

• 5+ years of IT support experience, preferably in a fast-paced startup or fintech environment.

• Strong knowledge of Windows, macOS, Linux, and cloud-based environments such as AWS, Azure, or Google Cloud.

• Experience with cybersecurity frameworks (SOC 2, ISO 27001, NIST) and security best practices.

• Familiarity with AI-driven IT tools and a passion for leveraging AI to optimize workflows.

• Expertise in networking, VPNs, firewalls, and troubleshooting connectivity issues.

• Proficiency in scripting and automation.

• Hands-on experience with ITSM tools, endpoint management, and asset tracking solutions.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently and proactively, manage multiple priorities, and drive innovation.