Retirement Plan Technical Support Specialist

As a Retirement Plan Technical Support Specialist at Transamerica, your primary responsibilities include researching and resolving participant-level inquiries, serving as an expert on how in-force plan data is utilized, and ensuring compliance with regulatory standards. You will also perform live updates using DB2 SQL, audit and analyze data for quality reviews, and review retirement plan documents to maintain operational compliance. This role is pivotal in providing support to Account Managers and Client Executives, making it essential to have strong analytical and problem-solving skills.

To qualify for the Retirement Plan Technical Support Specialist position at Transamerica, candidates should hold a bachelor’s degree in a business-related field or possess equivalent experience. Strong analytical and problem-solving skills are crucial, along with excellent organizational capabilities and attention to detail. Familiarity with pension and retirement administration, as well as proficiency in MS Office, especially advanced skills in Excel, will set applicants apart. Additionally, a technical aptitude will be beneficial in performing required duties.

The salary range for a Retirement Plan Technical Support Specialist at Transamerica typically falls between $49,000 and $57,000 annually. However, this range serves as a good faith estimate, with actual starting pay influenced by various factors including qualifications, experience, geography, and specific operational needs. This role may also be eligible for an Annual Bonus based on individual and company performance.

Yes, the Retirement Plan Technical Support Specialist position at Transamerica primarily allows for remote work. However, remote employees may be required to report to a company office on occasion. This flexibility in the work environment helps ensure that you can maintain a healthy work-life balance while still being a vital part of our team.

Transamerica offers a comprehensive benefits package designed to support the personal and financial well-being of its employees, including competitive pay, a pension plan, 401k match, medical and dental insurance, and tuition reimbursement. Additionally, eligible employees can benefit from paid time off, parental leave, employee assistance programs, and wellness initiatives, ensuring a supportive work environment that promotes both health and inclusivity.

When troubleshooting technical issues, I prioritize understanding the problem's root cause by systematically going through the process flow and reviewing relevant documentation. I maintain open communication with stakeholders involved, ensuring that I gather all necessary details to resolve the issue efficiently. Utilizing analytical skills, I like to break down complex problems into manageable parts, which helps in identifying quicker solutions.

In my previous roles, I've worked extensively with data analysis related to retirement plans, focusing on auditing records and ensuring compliance with regulations. I've utilized tools like Excel to analyze large datasets, doing reconciliations, and identifying trends or discrepancies. My analytical approach helps me ensure that participant data remains accurate and aligns with compliance standards.

I have hands-on experience with DB2 SQL, where I’ve used it for data manipulation and management tasks such as performing live updates and retrieving information. In the role of a Retirement Plan Technical Support Specialist, my ability to use DB2 SQL will enable me to conduct updates accurately and efficiently, ensuring that we meet compliance and operational standards.

To ensure compliance with retirement plan documents, I meticulously review all documentation against established regulations and organizational policies. This process includes checking for any discrepancies in data setup and operational functionality. Furthermore, my organizational skills help me maintain thorough records of compliance checks and audits, ensuring that we meet all legal and regulatory requirements.

In a previous position, I had to explain intricate data analysis results to a team that included individuals with limited technical backgrounds. I approached this by breaking down the data into simpler concepts and using visual aids such as graphs and charts. By focusing on the implications rather than the technical details, I ensured that my audience understood the key messages, fostering better decision-making.

When faced with multiple inquiries, I prioritize tasks based on urgency and impact. I maintain a well-organized task list and categorize inquiries by their complexity and the timelines required for resolution. This approach allows me to ensure that high-priority issues are addressed promptly while still making steady progress on lower-priority tasks.

To stay updated on retirement plan regulations, I regularly follow industry publications, participate in webinars, and attend relevant workshops. Additionally, I’m part of professional groups that focus on compliance, where I collaborate with peers and share insights. This commitment to continuous learning allows me to adapt to regulatory changes proactively and apply them effectively in my work.

If I encounter a compliance issue, my immediate step would be to assess and understand the scope of the problem by gathering all pertinent information. I would then escalate the issue to the appropriate teams while beginning to work on a resolution plan. Communication with stakeholders is key during this process to ensure transparency and build trust as we work to resolve the compliance concern.

Communication is vital in the Retirement Plan Technical Support Specialist role at Transamerica. As a liaison between different stakeholders, clear and effective communication fosters collaboration and ensures that everyone is on the same page. Whether I’m providing updates, resolving inquiries, or training team members, strong communication skills enhance the overall effectiveness of our operations and promote a positive work environment.

I want to work at Transamerica because I admire the company's commitment to helping individuals achieve their financial goals and live their best lives. The culture of collaboration, diversity, and inclusion resonates with my values, and I believe my background in retirement administration and data analysis aligns perfectly with the objectives of this role. I am excited about the opportunity to contribute to a mission-driven organization that is focused on making a positive impact.