Sr. Advisor, Product Management, Voice Services

As the Sr. Advisor, Product Management at TransUnion, your primary responsibilities will involve leading the product management of the Enhanced Service Request and the Order Validation Tool. You will formulate new product plans, manage roadmaps, prioritize customer needs, and oversee the entire product lifecycle from concept to deployment. Additionally, you will collaborate with engineering teams, provide sales support, and communicate product benefits across the organization.

To qualify for the Sr. Advisor, Product Management role at TransUnion, candidates should have a solid background in product management, along with proficiency in Java, SQL, and Agile methodologies. Experience with web services like SOAP, REST, and API is essential. A familiarity with data analysis and performance optimization, coupled with strong communication and collaborative skills, will set you up for success in this position.

TransUnion is committed to the professional development of its employees, including those in the Sr. Advisor, Product Management position. You will have access to various training programs, opportunities to work on innovative projects, and support for continuous learning. Additionally, our collaborative environment allows you to share knowledge and learn from a talented team of professionals.

As a Sr. Advisor, Product Management at TransUnion, you can enjoy a range of flexible benefits that cater to your needs. These include flexible time off, health benefits, mental health support, paid parental leave, tuition reimbursement, and a robust 401(k) plan with employer match. We prioritize a positive work-life balance and promote an inclusive and diverse workplace culture.

The Sr. Advisor, Product Management role is vital for driving the evolution of TransUnion's Voice Services. Your efforts will enhance customer experiences, increase revenue, and streamline operational processes related to voice provisioning. By leading product initiatives, you actively contribute to the company’s success in innovating and delivering market-leading products that address customer needs.

Certainly! When discussing your experience with Agile methodologies, focus on specific projects where you've implemented Agile practices. Talk about how you facilitated sprint planning, user story creation, and retrospectives. Highlight your collaboration with cross-functional teams and how Agile helped in delivering products efficiently, ensuring stakeholder engagement throughout the process.

In prioritizing features, I evaluate customer feedback, business impact, and technical feasibility. I often utilize frameworks such as MoSCoW (Must have, Should have, Could have, Won't have) to categorize features. Engaging with stakeholders and assessing market trends also helps refine our priorities, ensuring we align with strategic goals and customer needs.

I employ multiple strategies to gather customer feedback, including surveys, user interviews, and beta testing sessions. Regular check-ins with account managers and sales teams provide insights into customer satisfaction and pain points. Utilizing analytics tools to track product usage also helps inform necessary adjustments and enhancements.

In a prior role, we faced technical issues with an API integration that affected customer onboarding. I collaborated with engineering to troubleshoot, analyze logs, and identify the root cause. Once resolved, I communicated updates to stakeholders and implemented a post-mortem review to enhance our issue resolution process for future incidents.

I ensure that product benefits are communicated effectively by creating detailed product documentation, including feature overviews and competitive advantages. I conduct training sessions for sales and marketing teams to align everyone on messaging. Regular updates through newsletters or team meetings keep everyone informed about new developments and enhancements.

I have extensive experience utilizing SQL for data analysis in product management. For example, I’ve analyzed user engagement and feature adoption metrics using SQL queries to extract relevant data. This analysis helps inform our decisions on product enhancements, feature prioritization, and identifying areas for improvement based on actual user behavior.

Absolutely! On one project, customers expressed difficulties with a specific feature. I gathered feedback and presented data to support my case for a redesign to management. By demonstrating how the change would improve user experience and retention, I successfully secured approval and prioritized the update in our roadmap.

Balancing stakeholder expectations with product capabilities is crucial in product management. I implement regular communication practices to set realistic timelines and features based on technical capabilities. Engaging stakeholders in the planning process allows us to align goals, and using a transparent approach helps manage expectations effectively.

My approach to leading a cross-functional team involves fostering collaboration by establishing clear roles and shared goals. I encourage open communication and regular check-ins to keep everyone aligned. By celebrating team achievements and addressing challenges collectively, I create an empowering environment that drives innovation and effectiveness.

I am excited about the opportunity at TransUnion because of your commitment to innovation and customer success. The focus on collaboration aligns with my values, and I see this role as a chance to leverage my expertise in voice services while contributing to a dynamic and forward-thinking team that shapes the future of the industry.