Global Outsourced Practice Line Lead

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Outsourcing plays a critical role in the long-term success of Amex GBT Consulting.  The Global Practice Line Lead will be responsible for building and implementing an ambitious growth plan for the outsourced practice line, which is considerate of Enterprise and Consulting goals.  To drive sustainable growth, the plan must quantify, balance and articulate the benefits of outsourcing to the client, Amex GBT and Consulting.  Exceptional partner management, problem solving and influencing skills are required. 
 

This role is a critical component of the consulting delivery team. They will be responsible for ownership of a specific practice line area which includes overseeing the practice line strategy and providing sales support and training. With an innovative and curious attitude they will be responsible for ensuring the practice line delivers best in class engagements, identifying what clients need now, and in the future.  

What You’ll Do:

• Build and implement annual practice line strategy in support of overarching Amex GBT Consulting objectives with a focus on growing revenue 

• Strategically review practice line engagements (take up, pricing, client, competitor, NPS) to identify growth segments and products 

• Accountable for global and local consistency  

• Lead partnership with GBP for purpose of driving Amex GBT objectives  

• Matrixed leadership of Practice Line delivery managers, including forming and leading a PL specific support team and call engagement plan 

• Own the coordination of interaction with key suppliers 

• Act as business product owner for Amex GBT Consulting solutions, responsible for project and partner management to ensure success of the PL strategic plan 

• Responsible for developing, designing and implementing solutions (software and services) to drive revenue growth, deliver cost efficiencies and ensure the best in class value proposition 

• Define and oversee the creation of deliverables and supporting innovation and development roadmap 

• Work closely with the Consulting Strategy Director, and other practice line leads on standard processes, implementing new practice lines and cross training teams 

• Partner on the development of innovation/core projects in collaboration with Innovation & Development team 

• Stay abreast of the marketplace, incorporating relevant elements into the practice line tools, deliverables and value proposition 

• Create and deliver compelling thought leadership, helping shape the industry narrative aligned to the Practice Line Strategic Plan 

• Support brand building projects (i.e., GBTA presentations, forecasts, etc.)  

• Partnering with the engagement/sales team on the business development and revenue growth of the practice line area 

• Oversight of high stakes proposals to ensure accuracy of offer, scope, pricing, etc 

• Protect and grow margin by ensuring clearly scoped value proposition and supporting documentation aligned to pricing models 

• Responsible for the creation and maintenance of pricing model & SOW 

• Responsible for first line pricing and pricing exception approval 

• Create and share standard process documentation to ensure global consistency and efficiency 

• Lead the charge in training the team globally; supporting coaching opportunities 

• Work with the heads of Strategy, Engagement, GMN & SME the region to build the annual learning strategy 

• Ensure the team is apprised of all offerings, the value proposition and how they work 

• Play the role as a change agent; helping to drive the Amex GBT Consulting change efforts by communicating the benefits of transformation to partners within and outside of Amex GBT Consulting 

• Manage conflict and ensure key turning points are met 

• Obtain team feedback and raise any issues or concerns 

• Effectively delegate practice line activities to broader practice line team members 

• Manage a small client portfolio and a small line team 

What We’re Looking for:

• Held Global Travel Manager or Buyer/equivalent in large, complex organization 

• Bachelor’s degree or equivalent relevant proven experience 

• Consulting experience preferred 

• Exceptional experience in strategic project / program management 

• Previous experience in consultative selling  

• Strong leadership skills with a focus on growth and results 

• Ability to think innovatively and entrepreneurially about business solutions 

• Must possess acute business and financial skill, along with the ability to dget resultsand achieve targets 

• Ability to build and cross train on specific practice line area 

• Executive presence with strong communication skills 

• Exceptional quality of delivery 

• Ability to travel to client site based on client need 

• Advanced software skills are required (MS Office) to enable self service initial financial modelling and compelling presentation content creation 

The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets.

Location

The US national annual base salary range for this position is from $70,000 to $140,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!