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Compliance and Operations Associate

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About Truss

Truss, a fast-growing, YC-backed fintech startup, is revolutionizing the construction industry with its all-in-one banking and payment automation platform. By integrating with existing tools, Truss eliminates manual data entry and streamlines the full billing cycle, saving time and boosting efficiency. The high-energy, in-person team is based in San Francisco and works five days a week to innovate and grow.

Benefits

Equity package with real growth potential.
Medical, Dental, and Vision coverage.
Flexible time off: 2 weeks vacation (year one) + 6 flex days.
Computer and workspace upgrades.

At Truss, we’re building a team of hustlers who are passionate about fintech and ready to make waves. If you’re young, ambitious, and eager to grind with a talented crew, apply now!

Job Description

We are seeking a hands-on Compliance and Operations Associate to join our dynamic team at Truss. This role is pivotal in ensuring compliance with industry standards and supporting operational tasks in a fast-paced fintech startup environment. The ideal candidate will have 2-4 years of experience in compliance, risk management, or operations within a fintech or financial services setting. We’re looking for someone who is detail-oriented, capable of creating and implementing processes, and willing to roll up their sleeves for day-to-day grunt work—perfect for a proactive individual who thrives in a high-energy setting, not someone too senior to handle the nitty-gritty.

Key Responsibilities

Manage SOC 2 Compliance and Audits: Oversee SOC 2 compliance efforts and audits, ensuring all Vanta checks are maintained throughout the year.
Handle Bank Requests: Respond promptly and accurately to bank requests for documentation and transaction information.
Vendor Management: Track and manage all third-party vendors, including securing bank approvals, conducting annual reviews in Vanta, and addressing requests in bank audits.
Underwrite Applications: Review and underwrite all incoming user applications to ensure they meet Truss’s criteria.
Fraud and Suspicious Activity Investigations: Investigate all suspicious activity and fraud cases, escalating to Unit & Thread as necessary.
Policy Oversight: Understand and maintain compliance with all company policies (internal and user-facing), updating them as needed.
Transaction Monitoring: Conduct daily reviews of flagged transactions, investigating and taking action (e.g., opening tickets or approving) as required.
Internal Compliance: Ensure adherence to internal requirements, such as annual compliance tests and investor-required anti-harassment training.
User Complaint Reporting: Provide monthly reports of all user complaints.

Qualifications

Experience: 2-4 years in compliance, risk management, or operations within a fintech or financial services company.
Compliance Knowledge: Familiarity with SOC 2 compliance and tools like Vanta.
Underwriting and Fraud Skills: Experience reviewing applications and investigating fraud or suspicious activity.
Regulatory Understanding: Strong grasp of fintech regulations and compliance requirements.
Process Creation: Proven ability to design and implement processes to enhance efficiency and compliance.
Communication: Excellent skills for managing bank requests, user complaints, and internal coordination.
Multitasking: Detail-oriented with the ability to juggle multiple tasks in a fast-paced environment.
Team Fit: Comfortable working in a high-energy, in-person team and eager to tackle hands-on work.

Why Join Truss?

At Truss, you’ll be part of a passionate team transforming the construction industry through cutting-edge fintech solutions. We offer a competitive equity package, comprehensive benefits, and the chance to grow with a rapidly scaling startup. If you’re ready to dive in and make an impact, this is the place for you!

Average salary estimate

$75000 / YEARLY (est.)

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$60000K

$90000K

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What You Should Know About Compliance and Operations Associate, Truss

Join Truss as a Compliance and Operations Associate and play a vital role in our fast-growing fintech startup based in San Francisco! At Truss, we’re shaking up the construction industry with our innovative banking and payment automation platform. We’re looking for someone who is proactive, detail-oriented, and ready to tackle compliance and operational challenges head-on. You’ll manage SOC 2 compliance, respond to bank documentation requests, and oversee vendor management, all while making sure that internal policies are up to date for our dynamic team. With 2-4 years of experience in compliance or operations, you’ll be empowered to create and implement processes that enhance efficiency and ensure meticulous adherence to industry standards. You’ll also dive into user application reviews and investigate any fraudulent activities, making a direct impact on our trustworthiness and security. We believe in fostering a high-energy team environment, so if you’re young, ambitious, and ready to roll up your sleeves, we want to hear from you! With benefits like flexible time off, comprehensive health coverage, and an equity package that grows with us, Truss isn't just a job—it's your chance to thrive alongside a passionate crew. If you're eager to contribute to an exciting fintech transformation, this is the opportunity for you!

Frequently Asked Questions (FAQs) for Compliance and Operations Associate Role at Truss

What are the key responsibilities of a Compliance and Operations Associate at Truss?

As a Compliance and Operations Associate at Truss, your key responsibilities include managing SOC 2 compliance and audits, handling bank requests, tracking vendor management, underwriting applications, investigating fraud, maintaining internal compliance, and reporting user complaints. Your role is integral to ensuring that Truss meets industry standards and operates efficiently within the fintech space.