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Communications Specialist

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Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Services, Level A

Job Title

Communications Specialist

Department

OCIO | Communications

Compensation Range

$5,791.00 - $8,323.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

April 24, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Responsible for developing and supporting multiple web properties, and for generating content across various platforms and channels. Executes communications and marketing plans and activities to raise the profile of UBC IT services, activities, achievements and opportunities.

Organizational Status
Reports to the Director, Communications. Works closely with the other members of the communications team and colleagues, portfolio unit staff, and campus communicators to deliver objectives.

Work Performed

Writes, curates, updates and organizes content for the UBC IT digital ecosystem in consultation with the communications team, IT service owners, and colleagues across the IT portfolio. Coordinates with communications colleagues across the university around IT announcements, including service updates and outages and service promotion.

Provides advice and assistance to content owners within UBC IT for the ongoing development and maintenance of their web presence. Provides direct technical CMS support and liaises with UBC IT Communications Director and Web Services to develop new web functionality and troubleshoot technical problems for existing sites.

Project manages new website creation or social media, using knowledge of web and digital standards and excellent interpersonal skills to liaise with site owners and Web Services throughout the project.

Researches, manages, and develops web-based communication strategies and materials using knowledge of graphic and web design, video creation, social media tools, web content management systems and analytics. Creates and delivers messages in various web-based platforms.

Researches, writes and edits a wide range of communication and marketing materials, including the all-staff weekly newsletter, stories, briefing materials, reports, communications kits and social media content. Identifies the most appropriate communication channel for messages and distributes and implements as needed. Provides research, fact-checking and proofreading support where needed.

Designs and produces various promotional materials to support the needs of UBC IT. Materials include digital and physical signage, presentations, campaign materials, promotional products and exhibition collateral. Coordinates photo and video shoots as needed. Ensures communication and marketing materials are compliant and align with the UBC brand.

Provides updates on communications activities at regular meetings and coordinates the content marketing meeting for IT Communications. Liaises where needed with UBC Brand and Marketing and other campus communicators.

All members of the IT Communications team have rotational roles in the event of emergency, outage, and crisis situations, providing time-sensitive communications and response to multiple audiences.

Consequence of Error/Judgement

This position requires a high level of discretion, judgment and initiative. Poor judgment could have significant negative implications for UBC IT and the university in general, directly affecting UBC's reputation with students, faculty, staff, and the broader community. Errors and poor judgement could also impact relationships between UBC IT and other faculty and units on campus, as well as harm relationships and trust with the IT at UBC community.

The position works under the general direction of a supervisor and work is reviewed in terms of conformance with established standards and specific objectives. The position will make decisions regarding the design, writing, and editing of communication and marketing materials and will make recommendations on appropriate communications vehicles to achieve stated goals. Judgement in prioritization will be required to achieve the goals of the unit.

Supervision Received
Reports to, and takes direction from, the Director, Communications for day-to-day activities.

Supervision Given
No supervision required.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum four years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Undergraduate degree in a relevant discipline

Minimum of four years’ experience or the equivalent combination of education and experience

Demonstrated experience using web content management systems, such as Wordpress or Drupal

Knowledge of graphic and web design principles

Experience in creating and delivering messages in various platforms

Ability to compose clear and concise correspondence, reports, presentations, and other written materials

Ability to communicate effectively verbally and in writing

Ability to adapt writing styles for various purposes, for different media requirements and for different audiences

Ability to effectively use design software is an asset (Adobe Creative Suite preferred)

Ability to effectively use email, word processing, spreadsheet and presentation software at an advanced level

Experience working with social media tools in an organizational and/or corporate environment to engage audiences

Ability to develop and maintain cooperative and productive working relationships

Ability to deal with a diversity of people in a calm, courteous and effective manner

Ability to work effectively independently and in a team environment

Ability to exercise tact and discretion

Ability to develop and deliver effective presentations and workshops

Effective project management skills

Ability to effectively manage multiple tasks and priorities

Ability to prioritize and work effectively under pressure to meet deadlines

Ability to maintain accuracy and attention to detail

Average salary estimate

$84696 / YEARLY (est.)

min

max

$69492K

$99900K

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What You Should Know About Communications Specialist, UBC

Are you ready to make a meaningful impact at the UBC Vancouver Campus as a Communications Specialist? Join our dynamic team under the Office of the Chief Information Officer (OCIO) and play a pivotal role in shaping the voice of UBC IT services. In this exciting position, you'll be responsible for developing and managing various web properties while generating engaging content across multiple platforms and channels. You'll execute innovative communications and marketing plans designed to elevate the presence of UBC IT’s services, achievements, and opportunities. Collaborating with a talented group of professionals, you'll write, curate, and organize content in consultation with IT service owners and fellow team members. Your expertise with content management systems, graphic design principles, and social media tools will be put to use as you create meaningful messaging that resonates with our community. You’ll also get the chance to project manage new website initiatives and contribute to the development of promotional materials that align with the UBC brand. Your keen attention to detail and commitment to inclusivity will ensure that all communications are clear and impactful. We're looking for someone who has strong interpersonal skills and the ability to handle various projects and priorities effectively, even under pressure. If you're excited about crafting compelling narratives and supporting a diverse workforce, this is the role for you!

Frequently Asked Questions (FAQs) for Communications Specialist Role at UBC

What are the responsibilities of a Communications Specialist at UBC?

As a Communications Specialist at UBC, you'll take on a variety of responsibilities. Your primary tasks will involve developing and supporting web properties and generating content for various platforms. You'll execute communication and marketing plans to enhance the visibility of UBC IT services. Collaborating with team members, you'll write and curate content, provide technical support for web initiatives, and oversee the creation of promotional materials. This role is ideal for creative individuals who can manage multiple projects while maintaining UBC's high standards of communication.