Patron Services Attendant

As a Patron Services Attendant at UBC's Chan Centre for the Performing Arts, your main responsibilities include providing exceptional customer service before, during, and after events. You'll greet patrons, assist with ticket-taking, usher guests to their seats, and respond to any questions or needs they may have. Additionally, you’ll play a role in maintaining the appearance of the venue and effectively handling bar service during events to enhance the overall guest experience.

To qualify for the Patron Services Attendant position at UBC, applicants should have a high school graduation certificate and at least two years of experience in the performing arts or related fields. Demonstrating excellent customer service skills, adaptability, and effective communication is essential. While not mandatory, having a Serving It Right certificate or Level 1 First-Aid certification would be advantageous.

The working hours for the Patron Services Attendant role at UBC are quite flexible, as this is a part-time, on-call position. You will need to be available for a minimum of two shifts per week, including at least one shift over the weekend. Scheduled hours will vary based on event activity, allowing for some flexibility depending on your availability.

As a Patron Services Attendant at UBC's Chan Centre for the Performing Arts, you can expect a vibrant and dynamic work environment. The role involves interacting with a diverse range of patrons, and you’ll be part of a passionate team dedicated to enhancing guest experiences in a fast-paced setting filled with arts and culture.

While previous experience in customer service is highly recommended for the Patron Services Attendant position at UBC, it’s essential to have at least a background in the performing arts or a related field. The ability to engage with patrons and provide a warm and welcoming atmosphere will be critical, making customer service experience a valuable asset in your application.

When faced with an upset patron, the key is to remain calm and listen actively to their concerns. Acknowledge their feelings and express empathy. Offer solutions to address their issue within the venue’s policies, and if necessary, escalate it to a supervisor for further assistance, ensuring the patron feels valued and heard throughout.

In your answer, detail a specific instance where you went above and beyond to assist a customer. Describe the situation, your actions, and the positive outcome. Emphasize your ability to gauge customer needs and provide tailored solutions that enhance their experience, aligning it with the core values of UBC.

Staying organized during busy events requires effective time management and prioritization. Discuss techniques such as creating checklists, maintaining open communication with your team, and using a proactive approach to anticipate patron needs. This demonstrates your ability to keep calm and deliver exceptional service under pressure, which is essential for the Patron Services Attendant role.

To ensure all patrons feel welcomed and included, be approachable and friendly. Use inclusive language, offer assistance proactively, and be respectful of diverse backgrounds. Additionally, staying knowledgeable about accessibility options and being ready to address specific needs or concerns reflects a commitment to creating an inviting environment for everyone.

Share a specific example of successful teamwork, highlighting your role in achieving a common goal. Discuss how you collaborated with others, communicated effectively, and supported your colleagues. This showcases your understanding of the importance of teamwork in delivering premium service as a Patron Services Attendant at UBC.

Show that you've researched UBC by discussing its initiatives aimed at promoting inclusion and diversity among staff and students. Emphasizing your alignment with these values and your willingness to support diverse perspectives will demonstrate that you are a fitting candidate for the Patron Services Attendant role.

Managing multiple tasks effectively involves prioritization and staying focused. You could describe your approach to breaking tasks into manageable components and maintaining communication with team members throughout the event. Adjusting quickly to changing circumstances, such as an influx of patrons, is crucial for success in this role.

In the case of a safety issue, immediately assess the situation and ensure patrons are safe. If necessary, follow emergency procedures and notify the appropriate staff, including a supervisor. Demonstrating your ability to respond quickly and effectively to safety issues is vital for the Patron Services Attendant position, ensuring a secure environment for all.

Express your genuine passion for the performing arts and desire to create memorable experiences for patrons. Discuss your enthusiasm for UBC's mission and how being part of the Patron Services team aligns with your personal values. This response highlights not only your motivations but also your understanding of the role's significance.

Handling alcohol service requires responsibility and adherence to policies. Explain your understanding of the Serving It Right program and how you’d apply it to ensure responsible beverage service. Emphasizing your commitment to maintaining a safe and enjoyable environment for all patrons showcases your professionalism in the role.