Billing Coordinator

As a Billing Coordinator at Vista Global, your key responsibilities include managing the entire billing process for Program clients, ensuring accuracy in invoicing, reconciling client accounts, and collaborating with both Operations and Sales teams. You'll review flight activities, generate customer invoices, monitor balances, and respond to client inquiries, ensuring alignment with contracts and terms.

The ideal candidate for the Billing Coordinator position at Vista Global should have a strong attention to detail, prior experience in reconciliations, and intermediate to advanced Excel skills. Familiarity with SAP is a plus, but not essential. Strong written and spoken English is a must for effective communication with our clientele.

The Billing Coordinator plays a crucial role in enhancing customer experience at Vista Global by ensuring accurate invoices are produced, discrepancies are promptly addressed, and customer inquiries are managed effectively. By maintaining accurate billing and communication, the Billing Coordinator helps clients enjoy seamless service and fosters trusted relationships.

To succeed as a Billing Coordinator at Vista Global, you will need strong analytical skills, excellent problem-solving abilities, and an eye for detail. Proficiency in Excel (including pivot tables and v-lookups) is essential, alongside the ability to manage a fast-paced workload and communicate effectively with clients.

The Billing Coordinator at Vista Global will enjoy a hybrid work environment, requiring a minimum of three days a week in the Columbus office. This setup allows for flexibility while ensuring collaborative interactions with team members and efficient management of the billing processes in the dynamic aviation sector.

To ensure accurate billing, I begin by closely reviewing all relevant documents, including contracts and flight details. I verify each line item against our internal systems and ensure that any additional charges are clearly stated. Regular communication with teams helps catch discrepancies early.

When handling customer inquiries or disputes, I take a proactive approach by first listening carefully to their concerns. I then gather all necessary information, consult with involved teams if needed, and aim to provide a clear, concise response. Maintaining transparency and open communication is key to resolving issues effectively.

In managing high-volume billing tasks, I prioritize my workload effectively and employ tools like Excel for tracking and reconciling. I also set up reminders to ensure that deadlines are met and incorporate batch processing where possible to improve efficiency.

In a previous position, I encountered a set of complex accounts requiring reconciliation. I systematically broke down each component, cross-referenced with our financial systems, and utilized pivot tables to identify discrepancies. My analytical skills were vital in ensuring I achieved accurate results.

To stay organized, I utilize a combination of digital tools and techniques such as task lists, project management software, and excel sheets to monitor client activities and billing cycles. This system allows me to keep track of key deadlines while meeting individual client needs efficiently.

While I have hands-on experience with various invoicing and billing software applications, including [insert experience], I am eager to learn and adapt to SAP. My strong analytical character enables me to quickly grasp new systems and software, ensuring a smooth transition.

In my previous billing roles, I've extensively used Excel for data analysis, invoicing, and reconciliation. Using formulas and pivot tables, I could extract valuable insights from billing data, track discrepancies, and streamline reporting processes to enhance accuracy.

I ensure compliance by meticulously reviewing each contract in detail and cross-referencing it with flight activity and billing requirements. I make it a priority to clarify any special terms with the sales and operations teams to avoid errors in the invoicing process.

For effective communication with sales and operations teams, I establish regular check-in meetings, utilize shared platforms for updates, and maintain a collaborative attitude. This helps in swiftly addressing any issues and aligning our objectives for optimal client satisfaction.

Some challenges I've faced include discrepancies in data reporting and tight deadlines. I overcame these challenges by implementing more thorough data checks and preemptive planning, ensuring that all necessary information is available ahead of time for timely billing.