Head of Premium Audit

The Head of Premium Audit at Liberty Mutual is responsible for leading the premium audit function, managing a sizeable virtual team across the U.S., and overseeing a network of vendor partners. This role involves planning and implementing strategies to ensure timely and cost-effective premium audits while maintaining high quality. Additionally, the Head will manage budgetary considerations, regulatory compliance, and will provide technical expertise to stakeholders in commercial lines.

To be eligible for the Head of Premium Audit role at Liberty Mutual, candidates typically need a thorough understanding of the insurance industry, with at least 10 years of premium audit experience, including managerial responsibilities. Strong leadership, analytical skills, and excellent communication abilities are essential, alongside knowledge of commercial lines insurance products and regulatory environments.

The Head of Premium Audit at Liberty Mutual ensures audit quality by overseeing both internal audit staff and external vendor partners. This involves closely monitoring audit processes, implementing strategies to improve audit performance, and addressing any service complaints from agents and insureds. The Head also plays a crucial role in maintaining up-to-date training and resource materials for auditors to ensure consistent quality.

Yes, the Head of Premium Audit role at Liberty Mutual is fully remote, allowing you to work from anywhere within the United States. This role includes managing a virtual team, which provides the flexibility of remote work while engaging with a diverse group of professionals and vendor partners.

The compensation structure for the Head of Premium Audit position at Liberty Mutual varies based on skills, experience, and education. The role also includes a starting salary range and may provide opportunities for commission or bonus earnings, reflecting the competitive labor market. Additionally, there are benefits that support both professional growth and personal well-being.

When prioritizing tasks in a premium audit environment, it's essential to focus on high-impact audits that directly affect premium outcomes. I would recommend utilizing a risk-based approach, prioritizing by the potential impact on the overall audit quality and regulatory compliance, while also considering team capacity and deadlines.

To enhance customer experience in premium audits, I would prioritize effective communication, ensuring that stakeholders are kept informed at every stage. Implementing feedback loops to collect clients' thoughts on the audit process can also help address service complaints swiftly and enhance overall satisfaction.

In previous roles, I have successfully managed remote teams by maintaining regular communication through virtual meetings and collaborative tools. I believe in providing clear goals, offering guidance, and encouraging feedback to ensure all team members feel connected and aligned with our objectives.

I stay updated on regulatory changes by subscribing to relevant industry publications, participating in webinars, and engaging with professional networks in the insurance sector. This knowledge allows me to ensure compliance within audits and adapt practices based on new requirements.

In one instance, I encountered discrepancies in audit data that could have negatively impacted the company's financials. I led an analysis to investigate the root cause, coordinated cross-departmental efforts to rectify the issue, and updated our processes to prevent future occurrences.

When addressing a service complaint, I would take the time to listen and understand the insured's concerns fully. I’d ensure a timely response to their complaint and work toward a resolution that aligns with our service standards and enhances their overall experience with our company.

I believe a transformational leadership style is most effective in a premium audit role, as it encourages team members to take ownership of their work, promotes continuous learning, and inspires a shared vision for excellence in audit quality and client satisfaction.

When evaluating audit vendor performance, I consider key metrics such as audit turnaround times, quality of work, cost-effectiveness, and feedback from internal stakeholders. It is essential to ensure that vendors align with our service standards and support our overall objectives.

To manage budget constraints, I would closely monitor expenses against forecasts, ensuring that resources are allocated effectively. Regular budget reviews would allow us to identify areas for potential savings and reallocate funds where necessary while still meeting our departmental objectives.

Training is critical in maintaining the success of the premium audit team. Ongoing training ensures that auditors are aware of the latest practices, regulatory changes, and company policies, thereby promoting efficient and high-quality audit processes. I would implement structured training programs that are regularly updated to keep knowledge current.