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IT Analyst

Overview

The IT Analyst will work with the IT Team and internal and external partners to enable the organization through effective application evaluation, deployment and optimization.  The IT Analyst will collaborate with cross-functional teams to support the mission and values of Heritage Christian Services, Inc.

Pay rate for this position:  $66923 / yr - $69106 / yr

 

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting

Responsibilities

  • Act as IT expert for all applications utilized by the business
  • Assist with researching new applications, ensuring that business needs will be met and all due diligence is conducted
  • Lead the internal change approval process by collaborating with stakeholders, technical leads and various business leaders to ensure necessary due diligence and awareness of internal changes
  • Perform tasks related to application administration, including establishment of user roles, configurations, and no-code development
  • Work with third party application vendors to resolve system issues, stay on top of all releases, and advocate for the needs of the business
  • Communicate all relevant updates regarding application changes to the appropriate parties
  • Conduct data analysis in partnership with internal business analytics and data warehouse teams
  • Document IT applications, processes and procedures for future reference and continuous improvement
  • Collaborate with business units to analyze and understand their processes and requirements
  • Propose and recommend solutions based on business needs and return on investment
  • Conduct trainings with end users and business leads on new application functionality
  • Assist in the prioritization of projects and work with leadership to maintain backlog
  • Contribute to IT policy and strategy based on best practices and industry standards
  • Coordinate internal IT initiatives by working with a cross-functional IT team and third parties on major system implementations, upgrades, and other initiatives that contribute to meeting goals of the IT department
  • Understand trends in IT technology and make recommendations based on compliance, business impact, and return on investment

Qualifications

  • Bachelor’s Degree in computer systems analysis, computer science, computer information systems, management information systems or a similar field of study
  • Five years of experience in working as an analyst or consultant in a technical environment including three years working as a project lead or project manager
  • Excellent communication, organization, leadership, and collaboration skills are required
  • Creativity and out of box thinking, along with excellent problem solving skills
  • High degree of business acumen
  • Solid understanding of IT essentials, including infrastructure, security, data, and applications

Our Commitment to Equity and Justice

 

We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

Average salary estimate

$68014.5 / YEARLY (est.)
min
max
$66923K
$69106K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About IT Analyst, UNAVAILABLE

As an IT Analyst at Heritage Christian Services, you'll be stepping into a role that puts your expertise in application evaluation and optimization to the test. Located in Rochester and surrounding areas, this position is all about collaboration—you’ll work closely with both the IT Team and various business partners to ensure that our systems align perfectly with business needs. Your focus will be on researching new applications, leading change approval processes, and managing vendor relationships, all while keeping an eye on data analysis with our internal teams. You’ll take on exciting challenges, such as determining user roles, configuring applications, and conducting training sessions to empower our users. With a salary range between $66,923 to $69,106 per year, this position offers a compelling opportunity for candidates who bring five years of relevant experience and a Bachelor’s Degree in a related field. At Heritage Christian Services, we are committed to equity and justice, and we’re eager to incorporate those values into our IT strategy. If you have a knack for problem-solving and a passion for leveraging technology to foster success, we’d love for you to be part of our mission-driven organization.

Frequently Asked Questions (FAQs) for IT Analyst Role at UNAVAILABLE
What are the key responsibilities of an IT Analyst at Heritage Christian Services?

The IT Analyst at Heritage Christian Services is responsible for various crucial tasks including application evaluation, deployment, and optimization. You’ll collaborate with cross-functional teams and business leaders, conduct data analysis, and lead the internal change approval process. This role also involves user administration for applications, managing vendor relationships, and documenting IT applications and processes. Essentially, you’ll act as an IT expert, fostering a technologically savvy environment.

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What qualifications are needed for the IT Analyst position at Heritage Christian Services?

Candidates for the IT Analyst role at Heritage Christian Services should possess a Bachelor’s Degree in a relevant field like computer science or management information systems. Additionally, five years of experience in a technical consultancy or analyst role is required, including three years as a project lead or manager. Skills in communication, leadership, and problem-solving are necessary to succeed in this dynamic position.

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What is the salary range for the IT Analyst position at Heritage Christian Services?

The salary for the IT Analyst position varies between $66,923 and $69,106 annually, depending on factors such as experience, qualifications, and departmental budget considerations. This range reflects Heritage Christian Services' dedication to offering fair compensation aligned with industry standards.

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How does the role of IT Analyst at Heritage Christian Services support the organization’s mission?

The IT Analyst plays a pivotal role in supporting Heritage Christian Services’ mission by ensuring that all applications and systems align with the organization’s operational strategies. By enabling efficient processes, managing IT projects, and advocating for the needs of various business units, the IT Analyst helps drive success, innovation, and equitable practices within the company.

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What is the working environment like for an IT Analyst at Heritage Christian Services?

The working environment for the IT Analyst at Heritage Christian Services is collaborative and inclusive. You will interact with diverse cross-functional teams and external partners, emphasizing teamwork and communication. The culture is grounded in equity and justice, fostering a supportive atmosphere where creativity and proactive problem-solving are encouraged.

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Common Interview Questions for IT Analyst
Can you describe your experience with application evaluation as an IT Analyst?

When answering this question, emphasize specific examples of applications you have evaluated, detailing the criteria you used and the positive outcomes achieved. Highlight your research process and how it aligned with business needs.

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How do you prioritize IT projects when there are conflicting demands?

A strong response should focus on your ability to assess project urgency, impact, and alignment with business goals. Discuss tools or frameworks you use for prioritization and share a previous experience that illustrates your process.

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What strategies do you use to communicate technical information to non-technical stakeholders?

It's important to highlight your ability to simplify complex ideas into clear and actionable information. Share examples where you've successfully communicated technical details through presentations or written documentation and the positive feedback received.

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How do you ensure continuous improvement in IT processes?

Discuss your approach to gathering feedback, analyzing performance data, and implementing changes based on insights gained. Mention any frameworks or methodologies you use for process improvement.

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How familiar are you with working with third-party application vendors?

Elaborate on your experience interacting with vendors, including how you handle communication, issue resolution, and maintaining productive relationships to ensure business needs are met.

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Describe a situation where you led a team through a major IT change.

Share a concrete example that outlines the challenge, your leadership approach, and the results. Highlight how you facilitated communication across teams and managed stakeholder expectations.

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What data analysis tools are you proficient in?

Be prepared to name specific tools and software you've worked with in data analysis, and share an instance where your analysis led to important decision-making or process improvement.

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What role do you think an IT Analyst plays in enhancing organizational efficiency?

Discuss how IT Analysts serve as bridges between technology and business objectives. Emphasize the significance of understanding processes and proposing IT solutions that optimize operations.

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How do you handle tight deadlines, especially during critical project phases?

Demonstrate your time management and organizational skills. Mention techniques you use to keep projects on track and how you ensure quality isn’t compromised under time constraints.

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What do you believe are the biggest challenges facing IT Analysts today?

You can discuss current trends such as evolving technology landscapes, security threats, or the pressure for faster resolution times, while also expressing your strategies for adapting to these challenges.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 27, 2025

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