Security Officer - job 4 of 17

The Security Officer at Dignity Health Mercy General Hospital is responsible for ensuring the safety and security of the facility by responding promptly to calls for assistance, patrolling the grounds, and monitoring security alarms. The officer must demonstrate behavior aligned with Dignity Health's values and assist in emergency situations while maintaining incident logs and conducting thorough investigations when necessary.

To qualify as a Security Officer at Dignity Health Mercy General Hospital, candidates must have a current California-issued security officer license without disciplinary actions, a high school diploma or equivalent, and at least six months of security experience in a healthcare setting. Additionally, successful candidates must complete Basic Life Support (BLS) certification through the American Heart Association within 90 days of hire.

Dignity Health Mercy General Hospital provides an array of benefits for Security Officers, including health, dental, and vision insurance, flexible spending accounts, and voluntary protection options. Employees enjoy paid time off, tuition assistance for continued education, and an Employee Assistance Program (EAP) to support them and their families.

Yes, prior law enforcement or military experience can be advantageous for a Security Officer at Dignity Health Mercy General Hospital. It helps demonstrate the skills and experience necessary for managing security situations effectively, which can contribute to a safer environment for all.

Security Officers at Dignity Health Mercy General Hospital are required to undergo annual Workplace Violence training and complete the IAHSS Basic Training for Healthcare Security Officers within ninety days of hire. This training is crucial for equipping officers with the skills to handle potential conflicts and maintain safety.

As a Security Officer, key qualities include strong communication skills, attentiveness, and the ability to handle high-pressure situations. Demonstrate your interpersonal skills and highlight past experiences where these traits helped in maintaining safety.

Handling aggression requires a calm demeanor and effective de-escalation techniques. Share an example of a time you effectively managed a similar situation, illustrating your ability to maintain peace while ensuring safety.

Incident reporting is pivotal in security roles. Explain your process for documenting incidents, emphasizing the importance of accuracy and clarity in writing including any relevant examples from your past roles.

In case of a security breach, the first step is to assess the situation and ensure safety. Share your approach to immediately reporting the breach and conducting a follow-up investigation to understand and rectify the issue.

Staying informed about security procedures can be done through continuous training and reading up on industry standards. Explain how you actively participate in training programs and stay updated on new protocols.

Teamwork is crucial in security roles. Share a specific example where collaborating with colleagues was vital to resolving a potential threat or ensuring the safety of others, highlighting your contribution to the team's success.

Finding a suspicious item requires caution. Detail your protocol for reporting the item to the appropriate authorities and ensuring others are kept safe while awaiting further instructions.

In a busy shift, prioritization is key. Discuss how you assess the situation based on urgency and potential risks, ensuring that the most critical duties are addressed promptly.

Expressing motivation for this role should reflect your passion for ensuring safety in healthcare environments. Share your alignment with the hospital's values and why you believe your skills will contribute positively.

Communication is vital in any team dynamic. Explain your approach to addressing concerns openly and collaboratively with your team, focusing on the importance of collective responsibility for safety.