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Express Service Advisor

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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

What Will I Do Every Day?

Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid in-state driver’s license and an acceptable, safe driving record

Why should I come work for AutoNation?

You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

***The average compensation for this position is from $14.50 – $25.20 per hour***

Exciting Benefits and Perks Await You:

Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Average salary estimate

$41328 / YEARLY (est.)

min

max

$30240K

$52416K

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What You Should Know About Express Service Advisor, United Fidelity Bank

At AutoNation, we’re looking for an enthusiastic Express Service Advisor to join our dedicated team. As one of the largest automotive retailers in the United States, we’re not just about selling cars; we’re empowering our customers to make informed decisions and providing exceptional service every step of the way. Picture yourself as a vital part of our operation, servicing approximately 20,000 vehicles daily! Your role will revolve around creating outstanding service experiences for our customers, utilizing your communication skills and automotive knowledge to effectively address their needs. From greeting customers with a friendly smile to setting appointments and following up for customer satisfaction, you’ll be an essential link in the chain that keeps our customers coming back for more. You’ll also have the opportunity to use cutting-edge technology to identify sales prospects and drive customer loyalty, ensuring their vehicles are maintained impeccably. And don’t worry if you sense you might be missing some experience—at AutoNation, we value your willingness to learn and passion for automobiles. We offer a supportive work environment, and our exciting benefits include competitive compensation, 401k matching, and numerous discounts to make your work-life better. So, are you ready to take on this challenge and be part of something big? Join us, and let’s drive the future of automotive services together!

Frequently Asked Questions (FAQs) for Express Service Advisor Role at United Fidelity Bank

What are the responsibilities of an Express Service Advisor at AutoNation?

An Express Service Advisor at AutoNation is responsible for greeting customers, setting appointments, assessing vehicle needs, and facilitating repair orders with clear estimates. This role involves effective communication with both customers and service technicians to ensure timely vehicle maintenance and repairs. The goal is to provide an exceptional customer experience while meeting sales targets.