Job details

Unified Communications Engineer III-Hybrid

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Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

I. General Summary

Under limited supervision, provide primary implementation and support of large enterprise multi clustered Cisco UC infrastructure environment. Works on problems of diverse scope where analysis of situation requires high-level technical evaluation, judgment and problem solving. Responsible for maintaining enterprise Cisco UC environment, applications and monitoring for alerts and anomalies.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Provides wide range of support for Enterprise Cisco Call Manager, UCCX, Unity, Jabber, VCS, Expressway, and all other UC Communications, and Telephony related systems.
Provide technical expertise in configuration and troubleshooting of Enterprise Unified Communication system
Provide POC’s and product/solution evaluations.
Collaborate, and provide support and training to Telecom Techs and level II Engineers

Qualifications

III. Education and Experience

Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience required.
At least 6 years designing, installing, and troubleshooting in Unified Communication environment.
CCNA Collaboration (Preferred).
SIP, H.323 and MGCP voice protocol, configuration experience is necessary.
Fundamentals of Networking (TCP/IP, SIP, DHCP, Route / witch basics)

IV. Knowledge, Skills and Abilities

Expert knowledge of Cisco UC communications design, configuration, technology concepts and methodologies.
Expert knowledge of configuring and troubleshooting Voice Gateways/Gatekeepers.
Must be able to effectively interact with the end users, engineers from different teams inside and outside of department, project managers, and management teams. Must be able to participate and represent the team in ongoing projects and meetings.
Great Customer Experience skills
Webex Calling and Webex Call Center experience is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $51.381-$62.799
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide

University of Maryland Medical System Glassdoor Company Review

3.5

University of Maryland Medical System DE&I Review

3.6

CEO of University of Maryland Medical System

Mohan Suntha, MD, MBA

Approve of CEO

Average salary estimate

$57090 / YEARLY (est.)

min

max

$51381K

$62799K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Unified Communications Engineer III-Hybrid, University of Maryland Medical System

Are you someone who thrives in a high-paced environment and possesses a knack for Unified Communications? The University of Maryland Medical System (UMMS) is on the lookout for a Unified Communications Engineer III-Hybrid to join our dynamic team in Columbia, MD. In this pivotal role, you'll be responsible for the implementation and ongoing support of a large-scale Cisco UC infrastructure. Your expertise will help us maintain our enterprise environment, specifically within the realms of Cisco Call Manager, UCCX, Unity, and Jabber, ensuring seamless communication across our health system. Not only will you troubleshoot complex issues, but you'll also be a key point of contact for providing insights and evaluations on products and solutions. Your collaboration with Telecom Techs and fellow engineers will enhance our team's overall efficiency. We’re seeking someone who has a solid educational background in a relevant field and at least 6 years of hands-on experience in a Unified Communications environment. If you're adept in configuring voice protocols and knowledgeable in networking fundamentals, this is an opportunity to make a significant impact in a leading health organization while advancing your career in the thriving sector of healthcare IT.

Frequently Asked Questions (FAQs) for Unified Communications Engineer III-Hybrid Role at University of Maryland Medical System

What are the primary responsibilities of a Unified Communications Engineer III at the University of Maryland Medical System?

As a Unified Communications Engineer III at UMMS, your primary responsibilities include implementing and supporting the enterprise Cisco UC infrastructure, troubleshooting diverse technical issues, and maintaining systems like Cisco Call Manager and UCCX. You'll also provide training and support to other tech professionals in your team while evaluating various UC products and solutions.