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Emerging Arts Professional, Ticketing

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Job Posting Title:

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Hiring Department:

Texas Performing Arts

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Jul 31, 2026

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The position is expected to end July 31, 2026. However, the dates are flexible. The deadline for applications is May 1, 2025. Please submit your application prior to the deadline.

If you have questions about the fellowship or the application process, please contact Tim Rogers, Director of Education & Engagement at trogers@texasperformingarts.org. More information is available at: https://texasperformingarts.org/emergingarts

About Texas Performing Arts

Texas Performing Arts (TPA) is the professional arts presenting and producing program of The University of Texas at Austin. One of the largest and most active university-based performing arts centers in the U.S., TPA is an anchor institution in Austin’s arts, cultural, and entertainment scene. TPA operates venues on the UT campus including Austin’s largest theater, Bass Concert Hall. Its public programs include Broadway in Austin; a curated season of international dance, theater, and music; and presentations of national touring artists. TPA is an integral unit of UT’s College of Fine Arts and engages students across the university in creative experiences.

Purpose

The Emerging Arts Professional program is a year-long paid opportunity for on-the-job learning in arts administration. Participants work within their area of focus to support the growth and programmatic activity of Texas Performing Arts while developing the job skills, understanding of the field, and network connections necessary to begin or advance a professional career in the arts and entertainment industry. Emerging Arts Professionals receive an annual salary and UT Austin’s benefits package.

The Ticketing Area at Texas Performing Arts provides exceptional customer service and ensures a seamless ticketing experience for patrons. The Emerging Arts Professional in this area will work in a team to support TPA’s work as one of the country’s highest impact live arts organizations with activities including Broadway in Austin; a curated season of international dance, music and theater; and the Texas Welcomes series of touring concerts, comedy and special attractions.

Responsibilities

Ticketing Services Support

Provide frontline, hands-on customer service at events as scheduled.
Respond to customer ticketing inquiries and engage with guest feedback through all communication channels.
Conduct real-time and follow-up ticketing issue resolution.
Conduct customer service follow-up.
Create and maintain event documents and training materials for student staff.
Assist in the day-to-day ticketing operation, including phone and web sales, refunds and exchanges, customer inquiries, and scheduled or on-demand reporting.
Assist in mentorship of student employees

General Administrative Support

Coordinate internal and external meetings and events.
Coordinate across areas for appropriate project documentation

Professional Development

Participate in EAP Program activities including monthly meetings, developmental projects and networking events.
Attend TPA performances and activities.
Complete a capstone project or experience

Perform other related functions as assigned.

Required Qualifications

1-3 years work experience as a Student Supervisor in the TPA Ticket Office.
Demonstrated intent to pursue a career in professional arts administration or production.
Demonstrated positive attitude, flexibility with working assignments and a willingness to learn and adapt.
Experience with ticketing systems such as Paciolan or Ticketmaster
Demonstrated competencies in:

- Teamwork
- Effective communication (written and spoken)
- Accuracy and attention to detail
- Initiative
- Decision making and critical thinking
- Problem solving

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Prior work experience working in a performing arts organization.
Fluency in more than one language.
Familiarity with Texas Performing Arts and UT Austin venues and programs.
Previous experience working in a university based ticket office supporting multiple venues and programming verticals.

Salary Range

$36,000

Working Conditions

Repetitive use of a keyboard at a workstation. Prolonged screen time.
Physically able to lift and carry objects up to 40 pounds.
Works independently and unsupervised on a regular basis.
Work with sensitive and confidential information, under pressure of rigid deadlines and time limitations, and with overlapping projects.
Accept supervision.
Maintain professional demeanor.
Regular and punctual attendance at workplace with flexibility for early morning, evening and weekend work related to performances and events.
This position has a limited term of 1 year.

Work Shift

Standard 8am – 5pm office hours.
Early morning, evening and weekend work is required in relation to performances and events. A compensatory time program is provided.
Occasional work-related travel may be required.

Required Materials

Cover letter detailing interest in and qualifications for the position, including future plans for your career in arts administration. Please address which of the following focus areas would best address your career goals: Executive & Administration, Programming & Event Management, Fabrication & Academic Production, or Education & Engagement.
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor.
Work samples may be requested if applicant advances to the interview stage.

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Average salary estimate

$36000 / YEARLY (est.)

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$36000K

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What You Should Know About Emerging Arts Professional, Ticketing, University of Texas at Austin

Are you ready to dive into the vibrant arts scene at the University of Texas at Austin? As the Emerging Arts Professional in Ticketing for Texas Performing Arts, you'll be right at the heart of the action! This exciting, year-long fellowship is your chance to learn the ins and outs of arts administration while contributing to one of the largest university-based performing arts centers in the U.S. You'll provide top-notch customer service, resolve ticketing inquiries, and support our various programming, including Broadway in Austin and a curated season of international performances. Delight in assisting patrons and participating in a dynamic, hands-on work environment. In this role, you’ll not only develop key administrative skills and a valuable network of industry contacts but also foster an understanding of the broader arts and entertainment landscape. The position offers a competitive salary of $36,000 along with an array of benefits. Most importantly, you'll be gaining practical, real-world experience by actively engaging with the public, mentored by seasoned professionals, and attending numerous engaging events. What’s more? The opportunity is flexible, lasting until July 31, 2026, ensuring ample time for you to explore your passion for arts administration. If you're driven, adaptable, and excited to support one of Austin’s foremost cultural institutions, this role at Texas Performing Arts is designed for you!

Frequently Asked Questions (FAQs) for Emerging Arts Professional, Ticketing Role at University of Texas at Austin

What are the main responsibilities of the Emerging Arts Professional in Ticketing at Texas Performing Arts?

The Emerging Arts Professional in Ticketing at Texas Performing Arts is responsible for providing exceptional customer service at events, resolving ticketing inquiries, ensuring smooth ticketing processes, and supporting day-to-day ticketing operations. They also assist in creating training materials and mentoring student employees, while coordinating administrative tasks such as meetings and project documentation.