Facility Operations Assistant – Outdoor Support (Student Wage)

As a Facility Operations Assistant – Outdoor Support at the University of Virginia, your primary responsibilities include providing exceptional customer service to all guests, maintaining cleanliness and safety in outdoor facilities, and supporting daily operations alongside the Facility Operations Supervisor. You'll actively engage with guests, monitor access to recreational facilities, and assist in managing equipment rentals and memberships. It’s all about creating a welcoming environment where everyone can enjoy physical activities safely.

For the Facility Operations Assistant – Outdoor Support position at the University of Virginia, there are no specific prior qualifications required; however, being a current UVA student is a must. Basic customer service skills and a willingness to learn are essential. You should also be available to work 6-12 hours a week, including during weekends and academic breaks, as well as complete necessary departmental training.

Working as a Facility Operations Assistant – Outdoor Support at UVA will provide you with multiple opportunities to enhance your interpersonal skills through customer interactions. You’ll also improve your organizational skills by assisting with facility operations and event preparations. Additionally, you will learn the importance of teamwork, responsibility, and safety procedures, which are all invaluable skills that will serve you in future career endeavors.

As a Facility Operations Assistant – Outdoor Support at the University of Virginia, you'll typically work 6-12 hours a week. The role may require you to be flexible with your hours, including availability for opening and closing shifts, as well as shifts on Friday nights, weekends, and during academic breaks. This allows you to balance your work responsibilities with your academic commitments.

In addition to earning an hourly wage starting at $12.50 and $14.00 for special events, working as a Facility Operations Assistant – Outdoor Support at the University of Virginia offers a fantastic way to develop valuable work experience within a supportive community. You’ll gain essential skills for your career, enjoy networking opportunities, and have the flexibility to work around your class schedule while engaging with a diverse group of students and faculty.

When faced with a difficult customer, it's essential to stay calm and attentive. Start by listening to their concerns without interruption, showing empathy for their situation. Then, clarify the issue and confirm your understanding. If a resolution is possible, take prompt action to address their needs, or if necessary, refer them to a supervisor for further assistance. Staying professional at all times reflects positively on your role as a Facility Operations Assistant.

Prioritizing safety involves being vigilant and proactive. I would regularly monitor the facility and equipment conditions, ensuring that everything is clean and in working order. I would also maintain open communication with guests regarding safety protocols, encouraging them to report any issues. In emergencies, I would be prepared to execute established action procedures effectively. This all reinforces the safety and security of our guests at UVA.

Excellent customer service means prioritizing the guest experience by being responsive, friendly, and knowledgeable. I believe in creating a welcoming atmosphere, actively engaging with guests, and ensuring their needs are met while maintaining professionalism. This approach not only enhances their experience but also fosters a sense of community at the facility.

Promoting a positive environment starts with a warm welcome. I would actively greet guests, provide personalized assistance, and maintain an approachable demeanor. Encouraging positive interactions among guests can also contribute to a sense of belonging. I would ensure the facility is well-maintained to enhance their comfort and experience while participating in recreational activities at UVA.

During busy hours, staying organized and prioritizing tasks is crucial. I would assess the immediate needs of the facility, focusing on the most urgent customer interactions first. Having a teamwork mindset, I would collaborate with fellow staff members to delegate tasks effectively, ensuring that all aspects of the operations run smoothly, from guest assistance to equipment management.

Managing emergencies requires preparation and awareness. I would familiarize myself and the team with emergency procedures and conduct regular drills to be ready for unexpected situations. Maintaining communication with supervisory staff and promptly executing emergency protocols ensures guest safety. Keeping calm and demonstrating leadership during such events is key to managing any crisis.

Teamwork is vital because it allows staff at UVA Rec to work collaboratively towards a common goal: providing a safe and enjoyable experience for our guests. By supporting each other, sharing responsibilities, and communicating effectively, we can create an inclusive environment, respond quickly to challenges, and enhance the operational efficiency of the facility.

What I enjoy the most about working in a recreational environment is the community aspect. Interacting with students and staff fosters connections and a sense of belonging. Being part of creating a positive atmosphere where people come to unwind and engage physically and socially motivates me. Plus, it’s rewarding to contribute to their wellness and happiness.

If someone isn’t following facility rules, I would calmly approach the individual, explaining the specific rule they are violating and the rationale behind it. I would do this politely and firmly, focusing on maintaining a respectful tone. If needed, I would enlist the help of a supervisor to back me up, ensuring that all guests adhere to the rules for everyone's safety.

My approach to ensuring cleanliness involves adhering to a systematic cleaning routine and encouraging teamwork among staff. Regularly scheduled cleaning rounds should be established, and I would promote accountability for cleanliness in equipment and common areas. Emphasizing the importance of cleanliness to guests helps foster a culture of respect and care for our facilities.