Keyholder (FT) - Pentagon City

As a Keyholder at UNTUCKit, your responsibilities include ensuring a cohesive work environment, executing training programs, providing high levels of customer satisfaction, and maintaining a tidy sales floor. You will open and close the store, assist customers with their needs, and contribute to brand decisions based on customer feedback.

To be considered for the Keyholder position at UNTUCKit, candidates should have proven work experience as a Sales Associate, a basic understanding of sales principles, and strong communication skills. A high school diploma is required, while a BA/BS degree is preferred.

UNTUCKit values prior management experience and a solid working knowledge of retail environments in its Keyholder candidates. Experience in motivating teams, exceptional customer service, and familiarity with technology, especially Apple products and G-suite, is highly beneficial.

A Keyholder at UNTUCKit plays an important role in fostering a collaborative team environment. You will mentor associates, participate in team activities, and create a fun atmosphere that encourages productivity. By leading by example, you help cultivate the company’s core values.

Working as a Full Time Keyholder at UNTUCKit comes with a range of benefits, including health care plans, retirement plans (401k), paid time off, short and long term disability, and access to wellness resources. Employees also enjoy a casual working environment that supports training and development.

When answering this question, focus on specific roles where you've taken on management responsibilities, emphasizing your strengths in team leadership and customer engagement. Share examples of how you've motivated your team and improved customer satisfaction.

To effectively answer this question, discuss your approach to prioritizing customer service first while managing other responsibilities like stock maintenance. Share your techniques for staying organized and ensuring that all the essential tasks are completed efficiently.

Focus on your proactive communication skills, your ability to assess customer needs quickly, and your commitment to going the extra mile to provide excellent service. Share specific stories that highlight your strategies in action.

Describe a past experience where you handled a difficult customer effectively. Highlight your use of active listening, empathy, and problem-solving skills, ultimately leading to a positive resolution.

Familiarize yourself with UNTUCKit's mission and core values. Discuss your understanding of what sets the brand apart and how you resonate with those values, aligning your personal work ethic with the company culture.

Discuss techniques such as setting clear goals, providing constructive feedback, and creating team-building activities that foster collaboration. Emphasize that motivated employees lead to improved customer satisfaction and sales.

Share your familiarity with tracking sales metrics and how you've previously assessed team performance. Highlight any specific metrics you've improved through your leadership and coaching efforts.

Discuss your approach to creating a fair schedule that accommodates team members’ needs while meeting store operational demands. Mention the importance of communication and flexibility in managing schedules.

Focus on qualities such as strong communication skills, leadership abilities, a customer-focused mindset, and adaptability. Elaborate on how each quality contributes to a positive retail environment.

Reflect on your passion for retail and customer service. Discuss your admiration for UNTUCKit's culture and core values, and explain how your career goals align with the company's mission.