Strategic Healthcare Account Manager

Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform, purpose-built to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Cigna.

For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.

Our sales organization culture is dynamic, high energy and well versed on our industry. In this role you will develop new business opportunities with marquee Health Plans in our healthcare vertical. We are looking for an individual that understands healthcare technology and can represent Ushur to our top-tier Healthcare Payer customers and select prospective customers as a Strategic Account Manager. This role reports to our Healthcare Vice President. This position will require about 50% travel.

• This individual will be responsible for identifying and closing new business opportunities, developing strong relationships with numerous key decision-makers at each of your assigned Strategic Health Plan accounts
• Develop and manage account plans for our largest Health Plan customers and prospects that includes how you will engage leaders responsible for digital transformation, customer experience and operations
• Become a trusted advisor to client executives by understanding their needs and business objectives, demonstrating industry awareness and co-creating high impact business solutions with the Ushur platform
• Focus relentlessly on expanding the use and growth of the Ushur platform within your assigned list of strategic customer accounts and select national and regional health plans
• Collaborate internally with Sales Consultants and Industry Market Leaders to create industry relevant presentations and demonstrations for the target market and function
• Develop proposals, business cases and ROI model for and with Clients
• Partner with Customer Success Teams to ensure ongoing customer success within our largest Health Plan Customers
• Acquire and maintain a working knowledge of the Ushur Platform

• +8 years proven success selling SaaS-based Enterprise Software Solutions
• +3 years proven success selling SaaS-based Enterprise Software Solutions to national Health Plans with more than 500K members
• A demonstrated track record where you consistently have met or exceeded annual quota
• A demonstrated recent history of successful account management of at least 1 national health plan for at least 2 years
• Subject matter expertise in healthcare with rich experience working with health plans on member facing solutions and technologies
• Possess a deep understanding of how technology is leveraged both within health plans and how they interact with their members, brokers and other key stakeholders
• Familiar with how health plans and healthcare companies select technology and solution providers
• Experience at a fast-paced high growth startup environment
• Capable of presenting sophisticated technology solutions at the C-level
• Superb written and oral communications skills
• Ability to own the entire sales cycle from Lead Generation to Contract Close
• Bias to action, high sense of urgency and energy

Why Join Us?

Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge. Take advantage of unlimited PTO, wellness days (10 per year), paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.

Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.

Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.

Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.

Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.