Account Management Team Lead

V7 turns human knowledge into trustworthy AI, powering products that solve our hardest problems. Our platform lets customers build no-code AI workflows that solve knowledge work with V7 Go, and leverage expert humans to improve frontier AI model knowledge with V7 Darwin.

V7 were recently ranked No 1 in Sifted’s top B2B companies for 2024 and raised a $33m Series A including the AI Fund @ Radical Ventures. We are backed by some of the best minds in AI, from Ashish Vaswani (Invented Transformers, the basis of GPT) Oriol Vinyals (Google Deepmind and Gemini co-lead), Christian Szegedy (X.ai) and AI leadership at Amazon, X, Isomorphic, and Google. V7 is used to power AI’s rollout at Fortune 500 organisations including Sony, Boston Scientific and Genentech.

Take a tour of our product in 90 seconds here*: https://www.youtube.com/watch?v=F-DMAN8gbjk***

Or watch the recent keynote of V7 Go’s launch: https://www.youtube.com/watch?v=Hit-RogJKvg

About this role:

We are seeking a dynamic and strategic Account Management Team Lead to oversee and scale our Account Management function. You will be leading a team of 4 x Account Managers responsible for delivering revenue growth and retention of V7’s existing customer portfolio. The ideal candidate will have a proven track record as a Sales Leader. You will have built and managed high-performing teams, and have a deep understanding of SaaS Account Management best practices. Ideally you will have been formally trained in one or more of the following Sales Methodolgies: MEDDPICC, SPICED, Command of the Message, Force Management or similar.

What you'll be doing:

• Sales Leadership: Coach, manage and develop Account Managers to expand, renew and renegotiate customer contracts, and have value-based conversations with clients

• Team Development: Build, mentor, and lead a world-class Account Management team, fostering a culture of collaboration, excellence, and customer-centricity.

• Strategic Leadership: Develop and execute the Account Management strategy

• Revenue Growth: Drive upsell, cross-sell, and renewal opportunities by deeply understanding customer needs and aligning them with V7’s solutions within fortune 500 companies

• Operational Excellence: Develop and refine Account Management processes, tools, and metrics to optimize efficiency and scalability.

• Cross-functional Collaboration: Work closely with New Business, Product, Customer Success, and Marketing teams to align on customer goals, provide product feedback and deliver a seamless experience.

• Sales Processes: Establish robust sales processes underpinned by industry best practice (MEDDPICC, SPICED, Command of the Message, Force Management principles or similar)

• Metrics Ownership: Monitor and report on key performance indicators (KPIs), such as Net Revenue Retention (NRR), Customer Satisfaction (CSAT), and Churn Rate.

What we are looking for:

• Experience: 7+ years of experience in Account Management, Sales, or Customer Success within the SaaS industry, including 1+ years in a leadership role

• Customer-Focused: Proven track record of building strong customer relationships and driving measurable business outcomes.

• Leadership: Exceptional team leadership and coaching abilities, with experience managing remote and diverse teams.

• Strategic Thinker: Strong analytical and problem-solving skills with the ability to translate data into actionable insights.

• Revenue Driver: Demonstrated ability to achieve and exceed revenue growth targets through customer expansion strategies.

• Communication: Excellent interpersonal, communication, and presentation skills.

• Tech Savvy: Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).

• Industry Knowledge: Experience with AI, machine learning, or data-centric platforms is highly desirable.

What's in it for you?

• Top 15% quartile equity options plan through an EMI scheme

• Private Healthcare via Vitality for our UK employees, or equivalent allowance outside of UK

• Pension contribution through Nest

• £800 Learning and Development budget

• Apple MacBook suitable for your role

• Monthly wellbeing and mental health budget via ThanksBen

• Personalised benefits platform via Thanks Ben

• Enhanced Parental Leave

• 30 days holiday, plus an additional year for every year of service with V7, plus Bank Holidays on top

• 4-day company-wide and 4 day departmental retreats in stunning locations

• Hybrid working with flexibility

• Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times