Senior Account Manager - Medical Communications - East Coast

As a Senior Account Manager at Prime in the Medical Communications sector, you will be responsible for maintaining and enhancing client relationships, project delivery, and managing a range of services tailored to clients' healthcare needs. This includes organizing scientific meetings, overseeing publications, and ensuring efficient communication among project teams to meet strategic goals.

To apply for the Senior Account Manager position at Prime, candidates should possess approximately 5-6 years of client services experience within a healthcare agency. Strong project management skills, experience with scientific meetings, and the ability to mentor junior staff are also crucial qualifications for this role.

At Prime, senior staff members are encouraged to mentor junior colleagues, providing a rich environment for knowledge sharing and professional growth. Additionally, the company's core values of being brave, human, passionate, and exceptional create a supportive culture that fosters personal success and career advancement.

In the role of Senior Account Manager at Prime, you will manage various projects including publications, strategic communications, events, and KOL programs. Your role will involve coordinating the delivery of these projects while ensuring they align with client objectives and expected outcomes.

Senior Account Managers at Prime enjoy a competitive benefits package, including 42 days of paid time off, a flexible hybrid working model, and a 5% contribution to their 401(k). These benefits reflect our commitment to a healthy work-life balance and a supportive professional environment.

When discussing how to handle client relationships, emphasize your ability to communicate effectively, build trust, and understand client needs. Discuss examples where you successfully navigated challenges or enhanced relationships with strategic insights.

In your answer, outline a structured approach to project management. Discuss planning, execution, and monitoring phases, and provide an example of a successful project where your management skills led to exceptional results.

Provide specific examples of your experience organizing and attending scientific meetings, highlighting any challenges you overcame and the positive outcomes achieved. This demonstrates your hands-on experience and familiarity with the medical communications landscape.

Discuss your mentoring philosophy, focusing on encouragement, guidance, and providing feedback. Share examples of how you've supported junior team members in their growth, fostering a successful and collaborative team environment.

Emphasize your proactive communication style, including regular updates and active listening. Share an instance where effective communication resolved an issue or led to a significant client retention.

Describe your process for assessing project deadlines and client needs, including the tools or methods you utilize for tracking progress. Illustrate with a real-life scenario where you successfully managed multiple priorities.

Highlight the importance of teamwork in achieving project goals. Provide examples of how you’ve collaborated with cross-functional teams to deliver successful outcomes, and how you encourage a team-oriented culture.

Detail a specific campaign, outlining your role, the objectives, and the results achieved. Be sure to highlight your contributions to the strategy, execution, and final outcomes.

Discuss your approach to professional development, including any relevant publications, networks, or forums you engage with. Mention how staying up-to-date enhances your ability to deliver exceptional results for clients.

Share your personal definition of excellence in the context of client service and results. Provide examples of how you've gone above and beyond in past roles, demonstrating your alignment with Prime’s core values.