Client Executive, Personal Advisor Wealth Management

About Personal Investor and Wealth Management

Vanguard is the only company built for investors, motivated by a distinct core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. As Vanguard’s direct provider, Personal Investor plays a special role in that mission. When investors come to us directly, they are choosing to have a deep, enduring relationship with Vanguard. They are choosing much more than our products—they are choosing purpose-driven crew, a disciplined client offer, and an experience built to make each client a better investor.

The Personal Investor division supports clients through every step of their financial journey including prospective clients, new investors navigating investing, education savings, financial advice, retirement, and more.

Wealth Management’s vision is to “Be a trusted partner to our ultra-clients and their families, giving them the best long-term outcomes so they can leave a legacy that fulfills their purpose in the world."  We serve our Personal Investor UHNW client base with advised or self-directed accounts.  Within the self-directed business we are focused on serving clients with excellence and growing client relationships with Vanguard through sales to ensure we are providing all that Vanguard has to offer to give them the best chance for investment success.

Summary

The Client Executive, Personal Investor Wealth Management, will lead, develop, motivate, and guide a team of Client Managers and Relationship Managers in serving some of Vanguard's largest, most complex clients with $5-25M+ in AUM at Vanguard to meet their needs.  You will ensure the needs and expectations of clients are adequately met, client relationships are retained, and that the business grows year over year via sales and aligned business objectives.  Further, you will be expected to exercise strategic leadership and competitive acumen to help execute the Wealth Management business Strategy. 

What it takes

• Leads a team of four client manager leaders (direct reports) who lead approximately 40 total Relationship Managers who are responsible for serving and expanding of relationship with the largest and most sophisticated investors in Personal Investor.​
• Cultivate a high performing team with collaborative culture and strong engagement as a leader of leaders.
• Manages a large book of business. On average Select Relationship Manager $2B+ book of business across 340 families.​
• Coaches and develops leaders in client service and sales.​
• Ensure appropriate oversight, compliance adherence, and risk management.
• Responsible for driving client satisfaction and retention, advice penetration, asset consolidation and overall growth.​ Meet with key clients to resolve elevated client situations and deepen and secure large, complex relationships.​ 
• Collaborates with a team of senior leaders who collectively lead our Select (clients $5-$25M) and Select Plus (clients $25M+) self-directed Wealth Management business.
• Lead or sponsor strategic initiatives in partnership with senior leaders across Wealth Management to develop and implement the Wealth Management business strategy and drive a “One Wealth Management” focus in our new subdivision.​
• Ability and desire to dive deeply into sales and relationship management subject areas and our advice and brokerage offers.

Qualifications

• Minimum of ten years related work experience. Five years of experience in Financial Services, Relationship Management, or Sales strongly preferred. Previous people leadership experience required.
• Client-facing experience and wealth management savvy is required.
• Undergraduate degree or equivalent combination of training and experience.
• FINRA Series SIE, 7, 66 and 24 licenses required, or ability to acquire within department guidelines.

  Special Factors

• CFP and/or CFA preferred.​
• Graduate degree preferred.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.