Developer Experience Lead

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Developer Platform Steward will be responsible for delivering success for multiple desktop developer platforms, ensuring best practice platform utilization and governance and fostering developer engagement and collaboration through hands-on platform advocacy and expertise. 

Responsibilities:

• Configuration & Governance: Engineer vendor products to Visa’s environment by installing, upgrading, patching, and maintaining desktop developer platforms in a technical and highly interoperable production environment. Define best practices and standards for each assigned platform, staying up to date with the latest industry trends and platform best practices for developers. Define, implement and manage usage policies related to tool workspaces, repositories, images, extensions, and content, automating policy governance wherever possible.  Run pilots and facilitate user acceptance testing of new versions when needed.
• Experience & Community Lead: Build and nurture relationships with developers and the wider technical community. Advocate for the needs and interests of developers on each platform within the organization to enable maximum productivity and efficiency and ensure that developer feedback is incorporated into product development and roadmap decisions. Provide internal L3 support for Developer Platforms when needed.
• Technical Content Creation & Communication: Produce valuable platform-specific content that resonates with developers, such as quick start guides, tutorials, blog posts, usage documentation, new feature demos, real-world technical code/config examples, and other educational resources. Communicate effectively with the community through various channels (chat, email, etc.). 
• Platform Liaison: Act as platform liaison with external vendor and internal Security, Legal, and Compliance teams to ensure platform adherence to all vendor and company policies.  Interface with vendors for security vulnerability remediation when necessary.
• Metrics & Reporting: Analyze data to identify trends, measure initiative effectiveness, and inform future strategies. Prepare regular reports on developer tool health and developer satisfaction.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• 5+ years of hands-on experience as a Full-Stack Developer / Technologist familiar with a wide range of developer tools with a strong understanding of developer needs and preferences
• Experience with both MacOS and Windows
• Experience with Python, Java, Front-End Languages like React and Angular, Back-End
• Experience with No-SQL and SQL Databases
• Experience with Rest APIs
• Demonstrated ability to upskill on new technologies/ frameworks/ tools
• Passion for working with developers and enabling them to solve problems
• Excellent communication, interpersonal, and presentation skills
• Bachelor's degree or above in computer science, or a related field
• Ability to manage multiple projects and events simultaneously while maintaining attention to detail and meeting deadlines.
• Proactive and resourceful, with the ability to identify developer needs and find creative solutions.
• Experience writing/organizing/publishing technical documentation, blogs, and newsletters that are geared towards developer engagement
• Experience in a direct, hands-on community or end-user focused role such as developer advocacy and technical community management is a plus

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.