Digital Media Platform Engineering, Sr Manager - job 12 of 20

As a Senior Manager of Digital Media Platform Engineering at Visa, your responsibilities encompass leading a team of application administrators and engineers. You will focus on creating and maintaining technical roadmaps, ensuring the accountability of team members, and driving the implementation of innovative digital media technologies. Collaborating with various stakeholders, managing IT support tickets, and providing excellent customer service will also be key parts of your role, ensuring that Visa's collaboration platforms operate smoothly and efficiently.

To qualify for the Senior Manager position at Visa, candidates should possess a strong technical background in application life cycles and extensive knowledge of digital media platforms such as Microsoft Teams, Zoom, and Webex. Experience in managing teams, driving projects from conception to completion, and familiarity with enterprise application best practices are essential. Excellent communication skills and a proactive attitude are important, given the collaborative nature of this role.

Collaboration is at the heart of the Senior Manager of Digital Media Platform Engineering role at Visa. You will work closely with IT support, IT engineering, PMO, marketing, and various other internal departments. Your ability to communicate effectively with stakeholders and build strong partnerships will be key to successfully implementing new technologies and ensuring they meet the needs of all teams within the organization.

In this Senior Manager role at Visa, you'll work with a wide range of technologies, including video meeting platforms like Microsoft Teams, Zoom, and Webex. Additionally, you will utilize enterprise solutions such as QSC, Appspace, and project management tools, ensuring that Visa's digital communication strategies are aligned with current industry standards and best practices.

Success in the Senior Manager position at Visa requires a combination of technical expertise and soft skills. Key skills include leadership, strategic thinking, excellent problem-solving abilities, and strong communication skills. Being organized and detail-oriented while maintaining a positive attitude is essential, as you will be responsible for guiding your team and ensuring high levels of service and efficiency.

In an interview, emphasize your direct experience with these platforms, mentioning any projects you've led or contributed to that focused on their implementation or optimization. Share specific examples of challenges you faced and how you resolved them, showcasing your problem-solving skills and technical knowledge.

Discuss using project management methodologies, like Agile or Scrum, to prioritize tasks and ensure timely completion. Provide examples of how you have successfully managed competing deadlines and kept your team motivated and focused on goals.

Highlight your approach to building relationships through regular communication, scheduling joint meetings, and using collaborative tools. Share an example of a past experience where you successfully facilitated collaboration and how it led to achieving the project goals.

In your response, convey your commitment to professional growth by mentioning sources like industry publications, webinars, and conferences you follow. Discuss how you apply this knowledge to your work and share any relevant certifications or training you've completed.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Focus on the challenges faced, the leadership strategies you employed, and the successful outcomes that resulted from your guidance.

Talk about your familiarity with the complete application lifecycle - from conception through development to deployment and maintenance. Share specific tools or methodologies you've used and discuss how you've ensured quality and efficiency throughout the process.

Explain your approach to addressing conflicts by emphasizing open communication, listening to different perspectives, and working towards mutually beneficial solutions. Give a specific example of a past conflict and how you successfully resolved it.

Discuss the importance of using analytics to collect insights on user engagement and platform efficiency. Explain how you leverage data from tools like PowerBI to make informed decisions and drive improvements in digital media applications.

Be sure to outline the project’s goals, the technology you introduced, and the process of implementation. Highlight the benefits it brought to the organization and any measurable outcomes, emphasizing your role as a leader in the project.

Share your passion for innovation and technology, along with your desire to contribute to Visa’s mission. Explain how Visa's commitment to collaboration aligns with your career goals, and express your enthusiasm for being part of a forward-thinking team.