Director, Visa Consulting and Analytics, Tech Advisory Practice - job 13 of 20

As the Director of Visa Consulting and Analytics in the Tech Advisory Practice, you will be responsible for overseeing the growth of technology strategy and implementation services. This includes achieving quarterly and annual revenue targets, developing tailored solutions for clients, and collaborating with internal and external partners to deliver exceptional results.

Visa expects candidates for the Director position to have extensive experience in strategy consulting, data analytics, and a strong understanding of the payment card industry. Candidates should demonstrate leadership skills in managing teams, creating client-focused solutions, and driving revenue growth within technology-related projects.

In this role, the Director collaborates with a variety of client stakeholders across digital, data sciences, marketing, and more. Engagement occurs primarily at the executive level to ensure alignment between delivery teams and client objectives, focusing on tailoring offerings based on client feedback and needs.

To thrive as the Director of Visa Consulting and Analytics, you should have excellent client-facing skills, a robust understanding of technical architecture in banking and payments, and the ability to develop and communicate strategic recommendations effectively. Experience in revenue generation and project management is also critical.

The Director role at Visa offers a hybrid working model with flexible days in the office. Specific expectations for in-office days will be determined by the hiring manager, allowing you to balance remote work and in-person collaboration effectively.

When answering this question, highlight specific projects where you developed technology strategies for clients. Discuss your analytical approach, the challenges you faced, the solutions you implemented, and the ultimate outcomes to demonstrate your expertise in technology strategy consulting.

In response, emphasize the importance of setting clear KPIs and revenue targets at the onset of engagements. Share past experiences where you successfully met or exceeded targets, and how you adjusted your strategies based on client feedback and market changes.

Articulate your strategy for building relationships across various departments, emphasizing communication, active listening, and customization of services based on client needs. Provide an example of how this collaboration led to successful project outcomes.

Share your methods for continuous learning, whether through industry conferences, online courses, or networking with other professionals. Highlight specific trends that are currently influencing your work and how you apply this knowledge to benefit your clients.

Use this opportunity to demonstrate your problem-solving skills. Detail the circumstances, your thought process in assessing the situation, the actions you took to pivot effectively, and the successful outcome that resulted from that decision.

Discuss the importance of understanding client needs, market positioning, and the value provided when developing pricing strategies. Share an example of a solution you priced that was well-received, focusing on how you justified the costs to the client.

Talk about the importance of regular check-ins, feedback loops, and open communication channels. Provide an example where you implemented feedback effectively to improve client satisfaction and project outcomes.

Discuss how you leverage data analytics to inform your strategy decisions, showcasing specific instances where data-driven insights significantly impacted project directions or improved client performance.

Share how you focus on tailored solutions that provide measurable outcomes, leveraging Visa's extensive capabilities. Highlight the importance of understanding client pain points and demonstrating how your services directly address those issues.

Explain your leadership approach, emphasizing collaboration, empowerment, and the value of diverse perspectives. Provide an example where your leadership style contributed to a project's success and the team's cohesion.