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Manager, Business Operations - job 9 of 44

As part of our dynamic US Client Marketing team, the Business Operations Manager will lead the financial operations for US Marketing Services. Marketing Services, a growing sector within our company, delivers exceptional value to our clients through a range of services, from marketing advisory to campaign execution, achieved through our close partnerships with Visa Consulting & Analytics (VCA) and sales teams.

Within our US Marketing Services Business Planning and Operations (BPO) team, our focus is on supporting our Client Marketing teams by sharing best practices, developing training and communication materials, and advancing key strategies to drive business growth, along with ensuring efficient operating processes. This unique role requires problem-solving expertise, excellent communication skills, and executive presence. A strong desire to drive improvement in how marketing propels our business forward is essential. If you're analytical, creative, detail-oriented, collaborative, and comfortable in a fast-paced environment, we'd love to talk to you.

Responsibilities

  • Support pipeline operations for tracking key projects and anticipated impacts on business (revenue and expense), in partnership with Client Marketing team members and internal finance and accounting stakeholders.
  • Serve as the team’s regional support lead for Visa Project Central (Pipeline Management Tool), conducting training on newly released enhancements and troubleshooting any related issues with Client Marketers and Global Marketing Services team.
  • Support workstreams related to annual planning, including overseeing timelines, managing inputs from team, identifying areas for efficiencies/savings, and developing businesses cases for additional headcount and spend.
  • Develop and track annual financial goals for NA Marketing Services, partnering with key stakeholders to set the right targets and reconciling goals with business and global functions.
  • Collaborate with internal legal stakeholders to identify their requirements and potential challenges in the current contract review process, develop and implement streamlined processes and tools, and provide necessary training and support to Client Marketers.
  • Stay updated on legal best practices and ensure continuous communication on improvements and efficiencies in legal contract review and development.
  • Identify additional analytics needs/opportunities to support the growth of Marketing Services, including evaluation of project results, and the development of new processes for improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Business Operations, Visa

Exciting opportunity alert! We are looking for a committed and analytical individual to join our US Client Marketing team as the Manager of Business Operations at our Foster City location. In this role, you'll play a pivotal part in leading the financial operations for our Marketing Services department, where we pride ourselves on delivering exceptional value to our clients through top-notch marketing advisory and campaign execution. You will work closely with Visa Consulting & Analytics and the sales teams to help build and refine strategies that fuel growth. As the Business Operations Manager, you will support pipeline operations by tracking key projects and their impact on revenue and expenses, all while collaborating with finance and accounting personnel. Your knack for problem-solving and excellent communication skills will come in handy as you train team members on our Pipeline Management Tool and streamline processes in our contract review system. Moreover, you'll gain exposure to annual planning, where you'll oversee timelines and identify areas for cost savings. If you're detail-oriented, creative, and thrive in a fast-paced environment, then we want to hear from you and explore how you can join our team, helping us enhance marketing initiatives that drive our business efforts forward.

Frequently Asked Questions (FAQs) for Manager, Business Operations Role at Visa
What are the primary responsibilities of the Manager, Business Operations at our company?

The Manager, Business Operations at our company is essential in overseeing the financial operations for US Marketing Services, which includes managing pipeline tracking, supporting project workstream efforts, and collaborating with other departments like finance and legal to enhance business processes.

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What qualifications are required for the Manager, Business Operations position?

To qualify for the Manager, Business Operations role, candidates should possess strong analytical skills, excellent communication abilities, and prior experience in business operations or marketing services. A background in financial operations and project management will also be beneficial.

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What skills are crucial for succeeding as a Manager, Business Operations at our company?

Essential skills for success include problem-solving expertise, a creative and detail-oriented mindset, collaborative teamwork, and a strong desire to drive business improvement through effective marketing strategies.

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How does the Manager, Business Operations contribute to business growth?

As a Manager, Business Operations, you support business growth by implementing efficient operational processes, developing targeted financial goals, and leveraging analytics to optimize marketing services, thus enhancing the overall value to clients.

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Is the Manager, Business Operations role a remote position?

The Manager, Business Operations position is a hybrid role. While there may be some work-from-home flexibility, specific in-office days will be confirmed by your Hiring Manager.

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Common Interview Questions for Manager, Business Operations
What experience do you have in managing financial operations within a marketing team?

When answering, focus on specific examples where you've successfully overseen financial aspects in previous roles, outlining how your efforts impacted the bottom line or drove efficiencies.

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Can you describe a time when you streamlined a process in your previous job?

Provide a concrete example where you identified inefficiencies and implemented a solution that resulted in time or cost savings, highlighting your ability to drive improvements.

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How do you handle conflicting priorities among team members?

Discuss your methods for prioritizing tasks, such as using effective communication to understand team needs and negotiating timelines, showcasing your collaborative skills.

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Tell us about a project where you utilized analytics to drive decision-making?

Share a specific project that involved data analysis, explaining how the insights influenced marketing strategies or operational processes, underscoring your analytical mindset.

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What tools or software are you familiar with that support project management in business operations?

Mention project management software you've used (e.g., Visa Project Central), detailing how it enhanced your work and facilitated team collaboration to meet objectives.

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How do you stay updated on best practices within marketing and business operations?

Explain your commitment to continued learning through webinars, industry publications, or networking, indicating your proactive nature in staying informed.

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How would you describe your communication style when working with cross-functional teams?

Discuss your approach to clear, concise communication that is tailored to audience needs, demonstrating your ability to bridge gaps between teams effectively.

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What strategies would you employ to support annual planning for marketing services?

Share your thoughts on gathering team input, setting realistic goals, and identifying growth opportunities, showcasing your strategic planning capabilities.

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Can you provide an example of how you've resolved a challenging issue in your operations experience?

Describe a specific challenge and your thoughtful approach to resolving it, underscoring your problem-solving skills and resilience in the face of obstacles.

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What motivates you to drive improvement in business operations?

Discuss your passion for optimizing processes and your belief in the impact of effective marketing on business growth, allowing your enthusiasm to shine through in your response.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 21, 2025

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