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Manager, Business Operations - job 31 of 44

As part of our dynamic US Client Marketing team, the Business Operations Manager will lead the financial operations for US Marketing Services. Marketing Services, a growing sector within our company, delivers exceptional value to our clients through a range of services, from marketing advisory to campaign execution, achieved through our close partnerships with Visa Consulting & Analytics (VCA) and sales teams.

Within our US Marketing Services Business Planning and Operations (BPO) team, our focus is on supporting our Client Marketing teams by sharing best practices, developing training and communication materials, and advancing key strategies to drive business growth, along with ensuring efficient operating processes. This unique role requires problem-solving expertise, excellent communication skills, and executive presence. A strong desire to drive improvement in how marketing propels our business forward is essential. If you're analytical, creative, detail-oriented, collaborative, and comfortable in a fast-paced environment, we'd love to talk to you.

Responsibilities

  • Support pipeline operations for tracking key projects and anticipated impacts on business (revenue and expense), in partnership with Client Marketing team members and internal finance and accounting stakeholders.
  • Serve as the team’s regional support lead for Visa Project Central (Pipeline Management Tool), conducting training on newly released enhancements and troubleshooting any related issues with Client Marketers and Global Marketing Services team.
  • Support workstreams related to annual planning, including overseeing timelines, managing inputs from team, identifying areas for efficiencies/savings, and developing businesses cases for additional headcount and spend.
  • Develop and track annual financial goals for NA Marketing Services, partnering with key stakeholders to set the right targets and reconciling goals with business and global functions.
  • Collaborate with internal legal stakeholders to identify their requirements and potential challenges in the current contract review process, develop and implement streamlined processes and tools, and provide necessary training and support to Client Marketers.
  • Stay updated on legal best practices and ensure continuous communication on improvements and efficiencies in legal contract review and development.
  • Identify additional analytics needs/opportunities to support the growth of Marketing Services, including evaluation of project results, and the development of new processes for improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Business Operations, Visa

As the Manager of Business Operations at our vibrant Foster City location, you’ll play a pivotal role in shaping the financial landscape of our US Client Marketing team. This isn’t just any managerial position; it’s a chance to lead initiatives that deliver remarkable value to our clients, bridging marketing advisory and campaign execution. With Marketing Services rapidly expanding, you’ll collaborate closely with Visa Consulting & Analytics and our sales teams to foster powerful partnerships that propel our business forward. You’ll provide essential support to our Business Planning and Operations team, driving strategies that do more than just meet goals—they help cultivate growth and efficiency in all our processes. Your responsibilities will include analyzing pipeline operations and managing critical projects that impact revenue and expenses, ensuring every detail contributes to our success. You will also spearhead training for our Visa Project Central tool, streamlining operations for everyone involved. We’re looking for someone who isn’t just detail-oriented but is also an innovative thinker, ready to tackle problems with a creative twist. Moreover, your ability to work in fast-paced environments while engaging with various stakeholders will be indispensable. If you’re excited about the potential to influence how marketing can elevate our business and possess a keen analytical mindset, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Manager, Business Operations Role at Visa
What are the primary responsibilities of the Manager, Business Operations at the Foster City location?

The Manager of Business Operations at our Foster City location will oversee all financial operations within the US Client Marketing team. Key responsibilities include supporting pipeline operations by tracking project impacts, leading training for the Visa Project Central tool, managing annual planning workstreams, developing financial goals, and creating streamlined processes for legal contract reviews. This role is essential for driving growth and efficiency in marketing operations.

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What qualifications are required for the Manager, Business Operations role in Foster City?

Candidates for the Manager, Business Operations role in Foster City should possess strong problem-solving abilities, exceptional communication skills, and a high level of executive presence. A background in financial operations, experience in project management, and a love for analytics will set you apart. We value creativity and a collaborative spirit, particularly in fast-paced environments.

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How does the Manager, Business Operations contribute to business growth at our Foster City location?

The Manager, Business Operations is crucial to business growth at our Foster City location by identifying efficiencies in marketing processes, establishing annual financial goals, and collaborating with key stakeholders. By optimizing pipeline operations and ensuring effective training for internal tools, this role ensures that marketing strategies align with broader business objectives, ultimately driving revenue and efficiency.

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What skills should a successful Manager, Business Operations possess for the Foster City position?

A successful Manager, Business Operations at our Foster City location should have a combination of analytical and creative skills, excellent communication and leadership abilities, and a strong understanding of financial operations. Adaptability to fast-paced environments and experience in managing stakeholder relationships are also important for succeeding in this role.

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Is the Manager, Business Operations position in Foster City hybrid, and what does that entail?

Yes, the Manager, Business Operations position in Foster City is hybrid. This means you will have a combination of in-office work and remote flexibility. The number of days required in the office will be determined by your Hiring Manager, allowing for a balanced working environment tailored to the needs of both the individual and the company.

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Common Interview Questions for Manager, Business Operations
Can you describe your experience with financial operations related to marketing?

In responding, highlight specific roles where you managed budgets and financial tracking for marketing initiatives. Provide examples of how you identified efficiencies or improved budgeting processes, demonstrating your analytical skills and ability to contribute to overall business growth.

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How do you approach problem-solving in a fast-paced environment?

Share personal experiences where quick thinking led to meaningful solutions. Emphasize your analytical process and any collaborative efforts that helped in addressing issues promptly, showcasing your ability to work well under pressure.

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What strategies do you employ to track key projects effectively?

Discuss tools and methodologies you have used in the past, such as CRM systems or project management software. Mention the importance of setting clear metrics for tracking progress and communicating this effectively with stakeholders.

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Describe a time you had to train others on new processes or tools.

Choose an instance where your training made a significant impact. Detail your approach to developing training materials, conducting sessions, and following up to ensure understanding, showcasing your communication and interpersonal skills.

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How would you manage relationships with multiple stakeholders?

Discuss your strategies for engagement, maintaining clear communication channels, and being proactive in addressing concerns. Stress the importance of understanding each stakeholder's goals and aligning them with project objectives.

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In your opinion, what is crucial for successful annual planning?

Highlight the importance of comprehensive analysis of past performance, setting realistic and aligned goals, stakeholder collaboration, and continuous monitoring. This shows your strategic thinking and understanding of planning timelines.

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What do you consider when developing financial goals for a department?

Explain your approach to setting SMART goals based on past data, market trends, and departmental needs. Discuss collaboration with stakeholders to ensure buy-in, which can lead to better alignment and execution of those goals.

Join Rise to see the full answer
How do you keep updated on best practices in legal contract reviews?

Share your methods for staying informed, including attending workshops, networking with professionals, and subscribing to industry publications. This shows your dedication to continuous professional development and attention to detail.

Join Rise to see the full answer
What tools have you used for managing project pipelines?

Be specific about tools you are familiar with, such as Visa Project Central or others. Discuss how these tools help in tracking progress, troubleshooting issues, and enhancing collaboration, which can set you apart as a knowledgeable candidate.

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Can you provide an example of successful process improvement you've implemented?

Choose a relevant example that showcases your analytical skills, creativity, and impact. Discuss how you identified the need for improvement, the steps you took to implement changes, and the results of those changes, aligning your answer with the role's requirements.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 15, 2025

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