Sales Executive, Issuer Processing Services - job 19 of 21

As a Sales Executive, Issuer Processing Services at Visa, your primary responsibilities include developing and executing tailored account plans to boost sales volume and market share within the financial institution sector. You will also create new revenue-generating opportunities, expand client relationships, and negotiate contracts with financial institutions. Continuous review of the client landscape, collaboration with marketing on product launches, and operational leadership within sales are key functions of this role.

To qualify for the Sales Executive, Issuer Processing Services position at Visa, candidates typically need a strong background in sales, particularly within the financial services sector. A proven track record of developing successful sales strategies and excellent negotiation skills are crucial. In addition, understanding of the payment processing landscape and the ability to foster relationships at multiple levels within institutions are essential for success in this role.

The Sales Executive, Issuer Processing Services role is vital to Visa's success as it directly drives revenue growth by developing strategic relationships with financial institutions. By creating customized plans that align with clients' business objectives and expanding partnerships, the Sales Executive helps ensure that Visa remains a competitive leader in issuer payment processing services, ultimately contributing to the company's long-term strategic goals.

The work environment for the Sales Executive, Issuer Processing Services at Visa is a hybrid model, allowing for flexibility between remote and office settings. Employees are expected to office 2-3 days a week based on team needs, fostering collaboration while also promoting autonomy in a remote work setting. This mix supports a vibrant and supportive workplace culture that adapts to the needs of its employees.

A successful Sales Executive, Issuer Processing Services at Visa should possess strong analytical and communication skills. The ability to strategically develop account plans, negotiate contracts, and expand existing relationships is crucial. A consultative sales approach, understanding the client's payment needs, and being proactive in creating new business opportunities are all vital skills that will help you excel in this role.

To develop a sales strategy for a new financial institution, I would first conduct thorough market research to understand the institution's unique needs and challenges. Then, I would tailor a consultative sales approach, highlighting how Visa's issuer processing services can meet their specific objectives. Building strong relationships and following up with personalized proposals would be critical in ensuring a successful pitch.

Certainly! In my previous role, I identified growth opportunities for an existing client by analyzing their payment processing performance and suggesting enhancements that aligned with their business goals. I organized regular check-ins and workshops, ultimately leading to the introduction of additional services that increased their transaction volume significantly.

Effective negotiation requires preparation and empathy. I always research prior contracts and understand the client’s pressure points. Listening actively to their needs while articulately presenting the value of our services forms the base for successful negotiations. Ensuring that both parties leave the table satisfied is my negotiation mantra.

Maintaining long-term client relationships involves consistent communication and engagement. I schedule regular updates and check-ins, provide them with valuable insights on industry trends, and remain proactive in addressing their evolving needs. This personal touch helps reinforce trust and loyalty over the years.

Consultative selling is crucial in understanding the specific needs of clients. My experience includes in-depth conversations where I focus on the client’s objectives rather than just selling a product. This approach fosters long-term relationships and ensures that you are not just a vendor but a trusted partner in their success.

In a previous role, I faced a challenging client who was hesitant about switching vendors due to fear of disruption. I addressed this by directly involving them in the transition process, organizing training for their team, and offering reassurances of continued support. This transparency helped alleviate their concerns and ultimately led to a successful transition.

I stay updated on industry trends by subscribing to leading financial news outlets, attending relevant conferences, and participating in professional networks. Moreover, I frequently engage with internal teams at Visa to share insights and gather the latest updates on the innovations in payment processing.

Teamwork is vital in my sales approach, as collaborating with internal departments like marketing, product development, and operations can enhance our service offerings. I ensure that there is open communication and shared goals, making it easier for us to present a unified front to our clients and address their needs comprehensively.

Handling client dissatisfaction requires a calm and proactive approach. I would first listen to their concerns without interruption, empathize with their situation, and then work on providing an immediate solution. Following that, I would ensure regular follow-ups to prevent future issues and to reinforce their trust in Visa as their service provider.

I am motivated by the opportunity to build relationships and make a tangible impact on my clients’ success. Achieving sales targets is rewarding, but knowing that I have contributed to the growth and efficiency of my client’s operations drives my passion in this field. I thrive in competitive environments where I can continuously learn and improve.