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Senior Machine Learning Engineer – Cloud Observability - Visa AI as Services - job 4 of 20

Ready to make a global impact by industrializing AI?

Visa AI as a Service (AIaS) operationalizes the delivery of AI and decision intelligence to ensure their ongoing business values. Built with composable AI capabilities, privacy-enhancing computation, and cloud native platforms, AIaS powers and automates industrialization of data, models, and applications for predictive and generative AI. Combined with strong governance, AIaS optimizes the performance, scalability, interpretability and reliability of AI models and services. If you want to be in the exciting payment and AI space, learn fast, and make big impacts, Visa AI as a Service is an ideal place for you!

This role is for a Sr. ML Engineer – Cloud Observability. We are seeking for a talented professional with a solid background in public cloud and AI/ML production systems. This role offers ample opportunities for learning and growth, and the chance to be part of delivering the next big thing for our AI as Services team.

Key Responsibilities:

  • Implement and Maintain Cloud Observability Solutions: Build and maintain monitoring, logging and tracing systems (E.g. Prometheus, Grafana, Druid, ELK Stack) for cloud-native AI services on AWS/Azure/GCP. Partner with data engineers and data scientists to embed observability into ML workflows and ensure real-time insights.

  • Collaborate on AI Model Monitoring: Work closely with data scientists and product owners to design and implement observability solutions for monitoring AI/ML model performance (e.g. accuracy, latency, data drift) in production. Develop dashboards and alerts to detect anomalies, model degradation, or bias, ensuring alignment with business SLAs.

  • Automate Devops Practices:  Develop tools for automated deployment, alerting and incident response using CI/CD pipelines like Jenkins and Github flows and infrastructure as code like Terraform.

  • Document & Reporting: Create and maintain clear documentation for observability processes and best practices. Generate reports to track system health and performance trends for business and technology stakeholders.

  • Incident Response: Assist in diagnosing and troubleshooting issues by analyzing metrics, logs and performance data and collaborate with cross functional teams to improve system level observability from the learning.

  • Stay Ahead of Trends: Explore emerging cloud and observability technologies to drive innovation.

If you are passionate about observability, cloud technology, AI, and machine learning, and are excited about making a significant impact, we would love to hear from you.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$125000 / YEARLY (est.)
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$100000K
$150000K

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What You Should Know About Senior Machine Learning Engineer – Cloud Observability - Visa AI as Services, Visa

Are you ready to make a global impact by industrializing AI? Join Visa AI as a Service as a Senior Machine Learning Engineer – Cloud Observability in Austin! We're on a mission to operationalize the delivery of AI and decision intelligence, ensuring consistent business value with our cutting-edge AI capabilities. This role is perfect for someone who is passionate about cloud technology, AI, and machine learning, and wants to be at the forefront of innovation. As a Senior Machine Learning Engineer, you'll implement and maintain observability solutions, build monitoring and logging systems like Prometheus and Grafana, and collaborate closely with data scientists and product owners. You'll play a key role in designing AI model monitoring and automating DevOps practices. With opportunities for professional growth, and a chance to contribute to groundbreaking solutions in the payments and AI space, Visa AI as a Service is where you can learn fast and make significant impacts. If you thrive in a collaborative environment and are excited about the prospects of cloud-native AI services, we would love to hear from you. This position offers a hybrid work experience, giving you flexibility while connecting with a talented team that drives innovation every day!

Frequently Asked Questions (FAQs) for Senior Machine Learning Engineer – Cloud Observability - Visa AI as Services Role at Visa
What are the key responsibilities of a Senior Machine Learning Engineer – Cloud Observability at Visa AI as Services?

A Senior Machine Learning Engineer – Cloud Observability at Visa AI as Services is responsible for implementing and maintaining cloud observability solutions, collaborating on AI model monitoring, automating DevOps practices, and documenting processes. This role involves building and maintaining monitoring systems using tools like Prometheus and Grafana, ensuring real-time insights, and developing dashboards to detect performance issues in AI models.

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What qualifications do I need to apply for the Senior Machine Learning Engineer – Cloud Observability position at Visa AI as Services?

To apply for the Senior Machine Learning Engineer – Cloud Observability role at Visa AI as Services, candidates should have substantial experience in public cloud environments and AI/ML production systems. A solid understanding of monitoring tools, CI/CD pipelines like Jenkins or GitHub, and infrastructure-as-code principles is essential. Additionally, a passion for observability and keeping up with emerging cloud technologies is crucial.

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What technologies should I be familiar with for the Senior Machine Learning Engineer role at Visa AI as Services?

Candidates for the Senior Machine Learning Engineer – Cloud Observability role at Visa AI as Services should be well-versed in cloud platforms like AWS, Azure, or GCP, and familiar with observability tools such as Prometheus, Grafana, and the ELK Stack. Knowledge of automated deployment practices using CI/CD, as well as experience in documenting observability processes, is vital for success in this position.

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How does Visa AI as Services support professional growth for Senior Machine Learning Engineers?

Visa AI as Services is committed to professional development for Senior Machine Learning Engineers through opportunities to collaborate on innovative projects, continuous learning about new technologies and practices, and an encouraging workplace that fosters growth. This role offers the chance to work at the forefront of AI and cloud technology within a dynamic team.

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Can you explain the incident response process for a Senior Machine Learning Engineer at Visa AI as Services?

In the role of Senior Machine Learning Engineer – Cloud Observability at Visa AI as Services, the incident response process includes diagnosing and troubleshooting performance issues by analyzing logs and metrics, collaborating with cross-functional teams, and implementing solutions that enhance overall system observability. Quick and effective responses are key to ensuring optimal system health and performance.

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Common Interview Questions for Senior Machine Learning Engineer – Cloud Observability - Visa AI as Services
Can you describe your experience with observability tools?

When answering this question, highlight your specific experience with tools like Prometheus, Grafana, Druid, and the ELK Stack. Discuss projects where you implemented these tools to enhance cloud-native AI service monitoring. Providing examples will give interviewers insight into your hands-on expertise.

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What is your understanding of AI model monitoring and its importance?

AI model monitoring is crucial for ensuring model performance, accuracy, and reliability. Discuss how you track metrics like accuracy, latency, and data drift, and provide examples of dashboards you've created to visualize this data. Emphasize the business implications of maintaining high-performing AI models.

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How do you approach optimizing CI/CD pipelines?

To answer this question effectively, talk about specific improvements you’ve implemented in CI/CD processes using tools like Jenkins and GitHub. Explain your understanding of infrastructure as code and how it impacts deployment speed and reliability, supporting your points with success stories.

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Can you share an experience where you had to troubleshoot a production issue?

Discuss a real-life scenario where you diagnosed a production issue in a cloud observability environment. Focus on your methodical approach to analyzing logs and metrics, the collaboration with team members for resolution, and the impact of your intervention on system performance.

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What strategies do you use to stay updated on emerging cloud technologies?

Describe your strategies for ongoing learning, such as following industry blogs, participating in relevant courses, or attending conferences. Highlight how staying informed has influenced your technical decisions and keeps your skills sharp in the rapidly evolving tech landscape.

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How do you document observability processes?

Explain your approach to documentation, emphasizing clarity and accessibility for different stakeholders. Mention tools you use for documentation and how maintaining clear records improves teamwork and enhances observability best practices.

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Give us an example of how you automated a process in your previous roles.

Detail a specific project where you automated a process within the ML or DevOps infrastructure using tools like Terraform or CI/CD scripts. Focus on the challenges faced, how you overcame them, and the positive impact on efficiency and effectiveness.

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What challenges do you often face in cloud observability, and how do you address them?

Identify common challenges such as data noise, ensuring clarity in metrics, or scaling the observability solution. Discuss your strategies for overcoming these challenges, focusing on collaboration with data engineers and data scientists to enhance system performance.

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How do you prioritize tasks when handling multiple projects?

Describe the techniques you use for prioritization, such as the Eisenhower Matrix or agile methodologies. Provide an example of a time when you successfully managed competing priorities for projects without compromising on quality.

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What excites you about working with AI and cloud technology?

Express your passion for innovation and the potential of AI and cloud tech to transform industries. Share specific areas within AI Cloud Observability that fascinate you and illustrate how that enthusiasm shapes your professional goals and aspirations.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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