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Senior Product Manager (Senior Consultant) - job 21 of 27

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Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Onboarding team within Services Digitization, you will play a pivotal role in driving process automation and digitization of solutions supporting the Licensing, Implementation and Testing functions.

Your primary responsibility will be to lead the solution enhancement process from inception to deployment. Success in this role requires the ability to cultivate internal client relationships, manage multiple projects concurrently, and influence stakeholders to ensure enhancements are completed on time and within budget. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and/or internal Visa users.

We are looking for a senior consultant who champions a customer-first digital native mindset and is passionate about developing automated solutions and web/digital service experiences from conceptual design to product requirements to development and client delivery.

Responsibilities:

Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
Establish detailed business requirements and specifications for existing plus new services and products. Create user stories and document product requirements; develop well-formed features specifications and acceptance criteria
Support strategy and technology investment roadmap development for Client Services.
Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Coordinate project teams effectively with minimal supervision, ensuring timely completion of projects within the allocated budget.
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value to Client Services, focusing on reducing operational costs and maximizing return on investment
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
Support strategy and technology investment roadmap development for Client Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$110000 / YEARLY (est.)

min

max

$90000K

$130000K

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What You Should Know About Senior Product Manager (Senior Consultant), Visa

Are you ready to step into a key role at Visa as a Senior Product Manager (Senior Consultant) in Atlanta? Our Client Services department is all about delivering a world-class experience for our clients, and you could be at the forefront of that mission! In this position, you will be an essential member of the Onboarding team within the Services Digitization organization. Your expertise will drive process automation and the digitization of solutions, significantly impacting our Licensing, Implementation, and Testing functions. You'll lead the solution enhancement process from start to finish, empowering Visa’s client interactions to be straightforward and rewarding. To excel here, you'll need to build strong internal client relationships, juggle multiple projects seamlessly, and effectively influence stakeholders. This means integrating legacy functionalities into our modern tech stack to ensure our clients experience a seamless journey. Do you have a customer-first mindset and a love for developing automated solutions that enhance digital services? If you’re passionate about bringing conceptual designs to life and navigating product requirements through to delivery, we want to hear from you! This hybrid role provides the flexibility of alternating between remote and in-office work, with expectations to be present in the office a few days a week to meet team and business needs. Dive into a dynamic work environment where innovation meets collaboration, and be part of something transformational!

Frequently Asked Questions (FAQs) for Senior Product Manager (Senior Consultant) Role at Visa

What are the main responsibilities of a Senior Product Manager at Visa in Atlanta?

As a Senior Product Manager (Senior Consultant) at Visa in Atlanta, your primary responsibilities encompass leading the solution enhancement process from inception to deployment focused on automating business processes. This includes working closely with the Client Services teams, technology partners, and other stakeholders to define problems, establish business requirements, create user stories, and oversee the development and release of product enhancements.