Service Experience Analyst - job 37 of 43
The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.
Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.
The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.
What you’ll do:
Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:
- Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
- Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
- Communicates technical and business changes to internal staff with various levels of technical knowledge.
- Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
- Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
- Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
- Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.
What you'll bring:
- A passion for solving problems.
- A way with words that makes technical topics easy to understand.
- A keen eye for getting to the root cause of an issue.
- A love of helping people.
- An ability to manage multiple tasks and keep them all on track.
- Able to jump into projects outside of your comfort zone at a moment’s notice.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Average salary estimate
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As a Service Experience Analyst at Visa in Atlanta, you'll have an exciting opportunity to elevate client loyalty through our innovative Global Client Services Loyalty VAS Go-To-Market Services. This role is all about creating a seamless operational experience for our Loyalty Products, an exclusive Visa application designed to enhance customer engagement and satisfaction. Here, you'll collaborate with a dynamic team dedicated to executing marketing promotions that not only reward cardholder behavior but also boost revenue and foster stronger relationships between issuers, merchants, and acquirers. Your initial responsibilities will include developing a deep understanding of our loyalty services and proactively supporting operations with minimal oversight. You’ll team up with product management to identify gaps before product launches and help communicate those critical changes across various teams. With a knack for simplifying complex concepts, you'll be crucial in keeping all internal staff informed and engaged. Additionally, your analytical mindset will come into play as you explore optimization opportunities, ensuring that our clients and their customers enjoy standout experiences. This hybrid role calls for someone who is self-motivated, detail-oriented, and loves problem-solving. If you're ready to make a difference and think you're a good fit, we’d love to see you in our Atlanta office—though please note that we can’t offer relocation assistance.
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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