Service Experience Analyst - job 13 of 43
The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.
Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.
The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.
What you’ll do:
Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:
- Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
- Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
- Communicates technical and business changes to internal staff with various levels of technical knowledge.
- Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
- Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
- Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
- Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.
What you'll bring:
- A passion for solving problems.
- A way with words that makes technical topics easy to understand.
- A keen eye for getting to the root cause of an issue.
- A love of helping people.
- An ability to manage multiple tasks and keep them all on track.
- Able to jump into projects outside of your comfort zone at a moment’s notice.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Service Experience Analyst at Visa in Atlanta, you'll dive into the dynamic world of Global Client Services, specifically within our Loyalty VAS Go-To-Market Services organization. Here, you'll be a key player in maintaining and enhancing the operational experience for our Loyalty Products, which are vital for helping issuers, merchants, and acquirers execute innovative marketing promotions that truly engage cardholders while driving revenue growth. Your contributions will be instrumental in making our loyalty applications stand out in the marketplace, allowing our clients to customize their loyalty programs and deliver enhanced cardholder experiences. You'll develop a keen understanding of our Loyalty services, providing proactive support with minimal supervision, and liaising closely with product management to identify and resolve any support or implementation gaps before product rollouts. In this role, your superb communication skills will be vital as you convey both technical and business changes to our diverse internal teams. You will also play a significant role in analyzing changes and assessing their impacts on client support processes, all while fostering collaboration across Visa's global teams. This is an individual contributor position, but it's all about teamwork and proactive problem-solving, where your initiatives will help create seamless customer experiences. If you're a passionate individual with a talent for making complex topics easy to understand and a desire to drive change, then this hybrid opportunity in Atlanta could be your next big career move!
Join Visa as a Director of Global Business Optimization to leverage big data in driving strategic payment solutions for clients.
Join Visa AI as a Service as a Staff Data Engineer to drive innovation in payment and AI solutions.
Be the face of American Express at the Centurion Lounge in Denver Airport, delivering unparalleled service to our premium customers.
Become the first point of contact for our distinguished members as a Reservationist in the luxurious setting of The Ra Ra Room.
Join Allegheny Health Network as a Registered Nurse, where you will make a meaningful impact on patient care within a supportive team environment.
Seeking a Client Service Associate for our Atlanta office to enhance client experiences in the financial services industry.
Join Mass General Brigham as a Referral Specialist and play a crucial role in coordinating patient care in a dynamic healthcare environment.
Join Northwestern Medicine as an Information Liaison for Surgery, where you'll play a vital role in coordinating patient care and surgical operations.
Become a vital part of Lehigh Valley Health Network as a Registered Respiratory Therapist, delivering exceptional patient care in a nationally recognized health organization.
Join Sheetz as a Store Solutions Call Center Agent and provide essential support to store employees while enjoying a range of employee benefits.
Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
11721 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
