Sr. Director, Head of Sales Delivery, NA Visa Direct - job 5 of 12

As a Sr. Director, Head of Sales Delivery at Visa Direct, you will oversee the launch and implementation of Visa's money movement solutions. Your key responsibilities will include driving client launches, shortening time to revenue, and scaling programs to meet revenue expectations. You'll also manage a team of sales delivery professionals and collaborate with various internal teams to ensure clients receive exceptional support throughout their program development. Your role is vital in fostering strong client relationships and optimizing processes to enhance speed to revenue.

To qualify for the Sr. Director, Head of Sales Delivery position at Visa Direct, candidates should possess a proven track record in leadership roles within a fast-paced environment. Exceptional organizational and interpersonal skills are critical for this cross-functional role. Experience in sales delivery, client management, and a strong understanding of payment solutions will be essential. A passion for driving client success and a strategic mindset will further strengthen your candidacy for this impactful position.

Visa Direct plays a pivotal role in supporting cross-border payments in the North American market by facilitating domestic and international fund transfers using innovative technology. The service enables clients to perform transactions such as person-to-person payments and real-time fund disbursements. The expansive $13 trillion opportunity in push payments makes Visa Direct essential for clients looking to optimize their cross-border payment capabilities and expand their market reach effectively.

Success as a Sr. Director, Head of Sales Delivery at Visa Direct hinges on a combination of strategic leadership, excellent communication, and deep knowledge of payment processes. Candidates must be able to navigate complex client environments and work collaboratively across various departments. Strong problem-solving abilities and an understanding of market trends in payments will also be crucial to drive growth and meet ambitious launch and revenue goals.

The hybrid work model for the Sr. Director position at Visa Direct means that employees will have a flexible schedule where they can work remotely and in the office. The specific expectation of in-office days will be determined by your Hiring Manager, allowing for a balance between collaboration and individual productivity. This model supports both personal and professional growth while accommodating the team's needs in a dynamic work environment.

When answering this question, be specific about your previous roles and the strategies you employed to enhance client onboarding. Highlight how you developed custom onboarding plans and engaged with various stakeholders to ensure a smooth transition. Discuss any challenges you faced and the solutions you implemented to overcome them.

To effectively answer this question, outline your methodology for revenue forecasting, including historical data analysis, market trends, and expected client behaviors. Provide an example of how your forecasting influenced strategic decisions in past roles, demonstrating your analytical skills and experience in revenue generation.

Discuss specific approaches you’ve implemented to streamline processes and enhance collaboration between teams. Explain how you prioritize client needs and eliminate bottlenecks to ensure timely revenue generation. Include examples of metrics you tracked to measure success in these areas.

Share your philosophy on teamwork and collaboration. Provide examples of how you’ve successfully worked with diverse teams to achieve common goals. Emphasize the importance of communication, mutual respect, and understanding team dynamics in accomplishing objectives.

When responding, discuss the components of the pricing model, including how you considered client needs and market conditions. Highlight your analytical skills and your ability to communicate value to stakeholders. Provide an example that showcases your thought process and the successful implementation of this model.

Establish your approach to receiving and integrating client feedback while focusing on responsiveness and adaptation. Highlight specific instances where client feedback led to improved processes or outcomes, demonstrating your commitment to client satisfaction and program success.

Define the elements you believe are critical for a successful sales delivery team, such as clear communication, defined roles, and an alignment of goals. Share examples of how you have built or led teams to success through effective coaching, motivation, and fostering an environment of continuous improvement.

Provide a detailed scenario outlining the challenges faced, your role, and the strategies used to resolve issues. Highlight your interpersonal skills and how you maintained professionalism and commitment to achieving client goals, turning a challenging relationship into a successful partnership.

Share the key performance indicators (KPIs) you focus on to evaluate the effectiveness of client launches. Discuss how these metrics help in refining processes, improving client relationships, and achieving overall business objectives.

Discuss the resources and methods you use to stay informed about the latest trends in payments and financial technology. Mention relevant publications, networking events, webinars, and how this knowledge aids in strategic planning and execution in the role of a Sr. Director at Visa Direct.