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Sr. Manager, MS Delivery - job 15 of 25

The U.S. Client Marketing team, part of the North America Marketing organization, is experiencing significant growth and expanding its Marketing Services Delivery Team. This team is tasked with designing and implementing comprehensive marketing campaigns for U.S. Clients, which include issuers, fintechs, merchants, cobrands, and processors. The scope of these campaigns encompasses research and insights, campaign development and strategy, creative design and execution, channel planning and deployment, as well as reporting and measurement. 

The Senior Manager will oversee Client marketing engagements, lead a team of Delivery Leads, and manage strategic projects aimed at enhancing operational efficiencies.

Additional 

No Relocation package is available

No immigration support for this role will be available

Essential Functions

  • Nurture and lead team of Delivery Leads responsible for delivering on Marketing Services pillars – e.g., research& insights, marketing strategy, campaign development, campaign delivery, & optimization and campaign measurement
  • Serve as marketing strategy and campaign management expert for the Marketing Services Delivery team; work across the business (Legal, Global, North America and US Client Marketing) to capture and transfer payments marketing knowledge, insights, and best practices
  • Identify and develop scalable delivery frameworks to improve speed to market, ensure work is delivered efficiently and executed flawlessly
  • Provide marketing thought leadership and expert project management skills to develop and implement marketing programs on behalf of Clients – e.g., research& insights, marketing strategy, campaign development, campaign delivery & optimization and campaign measurement
  • Establish a collaborative feedback loop with Business Development and other key delivery stakeholders, champion continuous improvement of Sales x Delivery working model
  • Prioritize and monitor the work of Delivery Leads responsible for implementing marketing programs, ensuring they execute with excellence
  • Assist in developing processes to enhance working model with internal/external stakeholders to improve speed to market while ensuring strategy/creative output reflects Visa payments marketing expertise and aligns to Client program objectives
  • Nurture, grow and deepen Client relationships; establish US Client Marketing as preferred payments marketing partner of choice among our clients
  • Manage the implementation of Client engagements; identify value-add opportunities and recommend process enhancements to improve future performance
  • Evaluate post-engagement Client survey scores; collaborate with team to identify and implement enhancements to improve future performance

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager, MS Delivery, Visa

If you're a passionate and experienced professional looking to make your mark, then the role of Senior Manager, MS Delivery at a leading company in San Francisco might be just the opportunity for you! In this position, you'll be at the helm of the U.S. Client Marketing team as we embark on a journey of expansion and innovation. Your main focus will be on overseeing the full spectrum of marketing campaigns specifically designed for our U.S. clients, including fintechs, merchants, issuers, and more. You won’t be alone on this mission; you'll lead a talented group of Delivery Leads, guiding them through the intricacies of campaign strategy, execution, optimization, and measurement. As you nurture and develop your team, you'll also collaborate across various departments to ensure our marketing efforts align perfectly with the goals of our clients. In addition, you're expected to create scalable delivery frameworks that enhance efficiency and speed in project execution. With an emphasis on continuous improvement, you'll work closely with Business Development to elevate our marketing strategies, making us the go-to partner for payments marketing. You will also be responsible for nurturing client relationships, seeking out value-add opportunities, and implementing processes that reflect our expertise in Visa payments. This hybrid position allows for flexible working arrangements to suit your lifestyle. If you’re ready to take on this exciting challenge, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Sr. Manager, MS Delivery Role at Visa
What are the primary responsibilities of the Senior Manager, MS Delivery at this company?

The Senior Manager, MS Delivery will oversee client marketing engagements, lead a team of Delivery Leads, and manage strategic projects to enhance operational efficiencies. Key responsibilities include nurturing the team, identifying scalable delivery frameworks, and providing thought leadership in marketing strategy and campaign management.

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What qualifications are required for a Senior Manager, MS Delivery in San Francisco?

Candidates for the Senior Manager, MS Delivery position should possess a strong background in marketing strategy, campaign management, and team leadership. Relevant experience in project management, along with knowledge of the payments marketing landscape, is highly beneficial for success in this role.

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How does the Senior Manager, MS Delivery role interact with other departments?

In the role of Senior Manager, MS Delivery, you'll work closely with various departments such as Legal, Global, and North America Client Marketing. This collaboration is essential for capturing and transferring marketing knowledge and insights, ensuring cohesive marketing strategies.

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What are some key metrics or deliverables for the Senior Manager, MS Delivery role?

The Senior Manager, MS Delivery will be responsible for monitoring key performance indicators related to campaign effectiveness, client satisfaction scores, and team performance, as well as implementing enhancements to improve future marketing engagements.

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Is there any support for relocation or immigration for the Senior Manager, MS Delivery position?

Unfortunately, there is no relocation package available for the Senior Manager, MS Delivery position, nor is there immigration support offered for this role. Candidates should be local or ready to work in a hybrid capacity.

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Common Interview Questions for Sr. Manager, MS Delivery
Can you explain your experience with campaign development and strategy in previous roles?

In explaining your experience, focus on specific campaigns you've led, detailing your strategic approach. Discuss how you identified goals and targeted audiences, and the metrics you used to measure success.

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How do you lead a team of Delivery Leads to ensure project completion on time?

Share your leadership style and the tools you use for project management. Highlight your ability to nurture talent while setting clear expectations and fostering communication among team members.

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What techniques do you utilize to enhance operational efficiencies?

Discuss any processes or frameworks you've developed to streamline workflow, reduce bottlenecks, or improve collaboration. Use specific examples of enhancements that led to measurable outcomes.

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How do you build and maintain client relationships as a Senior Manager?

Emphasize the importance of active listening and understanding client needs. Discuss your approach to regular communication and the role of feedback in nurturing long-term partnerships.

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What experience do you have in providing marketing thought leadership?

Detail instances when you shared insights or strategic recommendations that led to successful marketing initiatives. Highlight your involvement in industry forums or internal training.

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How do you measure the success of a marketing campaign?

Focus on the specific metrics you track (e.g., conversion rates, client engagement scores). Describe how you use data to inform future campaigns and optimize ongoing projects.

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Can you explain a time when you had to navigate challenges during a project?

Share a scenario that illustrates your problem-solving skills. Discuss how you adapted to unforeseen circumstances and ensured the project remained on track.

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What strategies do you employ to encourage continuous improvement within your team?

Mention your commitment to professional development through feedback loops and training opportunities. Share examples of how you've implemented changes based on team input.

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How do you prioritize tasks and manage multiple projects simultaneously?

Discuss your prioritization strategies, such as the use of project management tools or frameworks that help you effectively manage competing deadlines and resources.

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Why do you want to work as a Senior Manager, MS Delivery at our company?

Convey your enthusiasm for the company’s mission and values, and how your career goals align with this role. Highlight the aspects of the job that excite you and make you a strong fit.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 19, 2025

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