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Sr. Manager - Observability Engineering - job 7 of 20

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

  • Design, develop and implement observability solution that is a critical part of Visa’s operational system, while influencing Visa’s internal standards for scalability, security, and reusability 

  • Collaborate multi-functionally to create design artifacts and develop best-in-class observability solutions for multiple Visa technical offerings 

  • Work with key stakeholders in product development, infrastructure and operation team to provide the best quality and high reliability observability solutions that fit their business need.

  • Leverage innovative technologies to build the next generation of tracing and cloud observability solution

  • Lead a team of system and software engineers. Provide coaching and support to achieve highest quality of work.

 

Essential Functions:

  • Works with key stakeholders to gather and refine requirements for tracing and cloud observability solution

  • Develops and designs advanced cloud observability and tracing solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.

  • Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.

  • Plays a significant role in the development and delivery of new features within a product from end-to-end.

 

The Skills You Bring:

  • Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

  • Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

  • Builder: Experience building and deploying modern services and web applications with quality and scalability

  • Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

  • Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager - Observability Engineering, Visa

At Visa, we’re on a mission to reshape the future of commerce, and we’re looking for a talented Sr. Manager - Observability Engineering to join our dynamic team in Austin. Imagine working on the world’s most sophisticated processing networks, handling over 65,000 secure transactions every second! As a Sr. Manager at Visa, you’ll be at the forefront of innovation, tackling complex challenges that span the globe. Your main mission will be to design, develop, and implement our advanced observability solutions, which are crucial to our operational processes. This is an exciting opportunity to collaborate with multi-functional teams as we create best-in-class observability solutions that drive the quality and reliability our business demands. You’ll lead a team of passionate engineers, providing support and guidance as you all work together to enhance our payment technologies. Embrace the chance to leverage cutting-edge tech while playing a significant role in shaping the digital future of monetary transactions. If you’re inquisitive, energized, and ready to challenge the status quo, we invite you to help us build the next generation of cloud observability solutions here at Visa.

Frequently Asked Questions (FAQs) for Sr. Manager - Observability Engineering Role at Visa
What are the key responsibilities of the Sr. Manager - Observability Engineering at Visa?

The Sr. Manager - Observability Engineering at Visa is responsible for designing, developing, and implementing observability solutions essential to Visa’s operations. This role entails collaboration with multi-functional teams to create design artifacts for top-tier observability solutions and engaging with product development and infrastructure teams to ensure high reliability and quality solutions.

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What qualifications are necessary for the Sr. Manager - Observability Engineering position at Visa?

Candidates for the Sr. Manager - Observability Engineering role at Visa should possess a robust understanding of cloud observability and tracing solutions, experience in software development, and strong leadership skills. While familiarity with technologies like Angular, React, Kubernetes, and Docker is advantageous, Visa values eager learners with a growth mindset.

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What skills are important for success as a Sr. Manager - Observability Engineering at Visa?

Success as a Sr. Manager - Observability Engineering at Visa hinges on a blend of energy, curiosity, and comfort in challenging conventional solutions. Proficiency in building scalable systems and collaborating with Agile/Scrum teams is essential, along with a passion for continuous learning and mentoring engineers to achieve high-quality outcomes.

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What technologies will the Sr. Manager - Observability Engineering work with at Visa?

In the Sr. Manager - Observability Engineering position at Visa, you will work with innovative technologies for building tracing and cloud observability solutions. This includes leveraging modern development frameworks, cloud platforms, and best practices to enhance the observability of high-scale systems.

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Is the Sr. Manager - Observability Engineering role at Visa hybrid or remote?

The Sr. Manager - Observability Engineering position at Visa is a hybrid role. Specific expectations regarding in-office days will be confirmed by your hiring manager, offering a balanced approach to work arrangements within a collaborative environment.

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Common Interview Questions for Sr. Manager - Observability Engineering
Can you describe your experience with building observability solutions?

When addressing this question, highlight your previous projects involving observability tools, discussing specific technologies and methodologies you used. Illustrate your approach to design, deployment, and iteration of observability solutions tailored to various systems.

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How do you ensure quality and reliability in observability solutions?

To answer this effectively, focus on your strategies for testing, monitoring, and continuous integration. Share examples of how you’ve implemented best practices that ensured high quality in your observability projects.

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What role does collaboration play in your engineering projects?

Emphasize the importance of cross-team collaboration in your work. Provide examples of how you have successfully worked with product, DevOps, and testing teams to achieve shared objectives, highlighting your interpersonal skills.

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How do you stay updated with technology trends relevant to observability?

Demonstrate your commitment to learning by discussing specific resources you use, such as tech blogs, webinars, or conferences. Share how this knowledge has influenced your previous work and decision-making.

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What challenges have you faced in observability projects, and how did you overcome them?

Reflect on any technical or team-related challenges you encountered. Discuss your problem-solving strategies and the outcomes, emphasizing your resilience and adaptability.

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Can you explain the significance of tracing in observability?

In your response, talk about how tracing provides insights into system performance and user interactions. Share how implementing tracing solutions has improved troubleshooting and user experience in past projects.

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How do you approach designing scalable observability solutions?

Articulate your design principles for scalability, mentioning specific architectural patterns or technologies. Discuss how you’ve ensured that observability solutions can grow with the evolving needs of large-scale systems.

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What experience do you have with cloud-based observability tools?

In your answer, detail your familiarity with cloud technologies and specific tools like AWS CloudWatch, Azure Monitor, or Google Stackdriver. Provide examples of how you’ve utilized these tools in past projects.

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How do you encourage a culture of continuous improvement within your team?

Focus on your leadership style and methods for fostering an environment where feedback and learning are valued. Mention any initiatives you’ve introduced that have led to measurable improvements in team performance.

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What is your philosophy regarding leadership in engineering teams?

Share your approach to leadership, emphasizing mentorship, open communication, and supporting team members in achieving their best work. Provide examples that illustrate your philosophy in action.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

11637 jobs
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Full-time, hybrid
DATE POSTED
April 3, 2025

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