Sr. Manager - Observability Engineering - job 17 of 20

The Sr. Manager - Observability Engineering at Visa plays a pivotal role in designing, developing, and implementing observability solutions that are essential to Visa's operational systems. This includes collaborating across teams to create design artifacts while ensuring high reliability in the observability solutions aligning with business needs. Furthermore, this role involves leveraging cutting-edge technologies to develop advanced cloud observability solutions, gathering requirements from key stakeholders, and leading a team of engineers to ensure top-quality work.

To qualify for the Sr. Manager - Observability Engineering position at Visa, applicants generally should have demonstrated energy and experience in modern service development and deployment. Prospective candidates should possess a growth mindset, be passionate about technology, and have experience with collaborative teams across product development, DevOps, and Agile methodologies. Familiarity with technologies such as Angular, React, Kubernetes, and Docker is advantageous, although Visa values diverse experiences in candidates.

In the Sr. Manager - Observability Engineering role at Visa, collaboration is key. You'll work closely with multi-functional teams, including product development, infrastructure, and operations. Gathering and refining requirements from stakeholders will allow you to develop observability solutions that not only meet the current business needs but also provide fit-for-purpose technical offerings. This collaboration ensures a holistic approach to building robust and scalable observability systems.

At Visa, the growth opportunities for a Sr. Manager - Observability Engineering are considerable. The dynamic and challenging environment encourages continuous learning and practical engagement with new technologies. Additionally, you'll have the chance to lead and mentor a team, thus enhancing your leadership skills while contributing to high-impact projects that revolutionize payment technology and observability solutions.

The team environment for a Sr. Manager - Observability Engineering at Visa is collaborative and innovative, designed to foster open communication and teamwork. Visa encourages a culture where challenging the status quo is welcomed, empowering you and your colleagues to brainstorm and develop creative solutions on global projects. This energized setting is perfect for those who thrive on collaboration and are eager to engage with diverse expert teams.

When responding to this question, think of a specific instance where you encountered obstacles related to observability solutions. Explain the situation, the steps you took to address it, and the outcome. Emphasize how your approach reflects your problem-solving skills and determination, ensuring to connect these experiences to the role at Visa.

In your answer, cover your methodology for assessing scalability and reliability, such as leveraging best practices and industry standards. Discuss your experience with cloud technologies and how they can enhance observability solutions, wanting to show that you recognize key metrics and indicators that signal a system's performance.

Be prepared to name specific tools you're familiar with, such as Prometheus, Grafana, or ELK stack. Share specific examples of how you’ve utilized these tools in past roles, highlighting the value they added to your projects, showcasing your practical knowledge regarding observability software.

Illustrate a strategic approach for prioritization, utilizing frameworks or methods like Agile prioritization techniques. Highlight your ability to communicate effectively with stakeholders regarding timelines and deliverables, ultimately ensuring that team goals align with business objectives.

Discuss specific distributed systems you've worked with, detailing your direct contributions to their design and implementation. Highlight any challenges you've faced and how you've handled them, ensuring you're connecting your experiences with Visa's offerings.

When discussing collaboration, share specific strategies you've implemented in the past. This may include conducting regular team meetings, utilizing collaboration tools, or establishing clear communication channels. Your goal is to showcase your ability to create an inclusive team environment.

In your response, outline the methods you use to stay informed about new trends and technologies. This could include attending workshops, participating in online communities, or subscribing to industry journals, illustrating your passion for continuous learning.

Indicate the importance of stakeholder engagement, outlining steps you take during the requirements-gathering process. Be ready to discuss your experience with interviews, surveys, or collaborative sessions to ensure the end product aligns with business needs.

Discuss how you've incorporated Agile principles into your work processes, citing specific projects where agility enhanced team efficiency and responsiveness. Showcase your familiarity with Scrum or Kanban frameworks and their benefits for observability initiatives.

In your response, share your approach to conflict resolution, focusing on your communication skills and ability to facilitate discussions toward a constructive outcome. Provide a specific example that illustrates your conflict resolution strategies in a professional setting.