Sr. Manager, Product and Portfolio Operations - job 1 of 21

As a Senior Manager, Product and Portfolio Operations at Visa, you will be responsible for steering strategic and operational initiatives. This includes managing change and program management across various product lifecycle practices and ensuring the seamless delivery of products to clients. Your role encompasses leading projects that drive commercial outcomes, developing transformation strategies, and enhancing communication and collaboration across multiple business units.

To excel as a Senior Manager, Product and Portfolio Operations at Visa, candidates should have over a decade of experience in product management, operations, or consulting. A strong background in change management, excellent consensus-building skills, and the ability to guide large teams are essential. Familiarity with training development, mentorship, and a passion for continuous improvement will also set you apart.

The Senior Manager, Product and Portfolio Operations at Visa plays a crucial role in establishing career frameworks and development pathways for product managers. By implementing mentorship programs, knowledge-sharing sessions, and training programs, you will directly contribute to the ongoing professional growth of your team, helping to shape the next generation of product management leaders.

In this hybrid position at Visa, you can expect a dynamic work environment that combines in-office collaboration with the flexibility of remote work. You'll be part of a diverse and talented team dedicated to innovation, with access to various departments including technology, sales, and marketing, allowing for rich interactions and continuous learning.

Key initiatives for the Senior Manager, Product and Portfolio Operations at Visa include leading product lifecycle transformation projects, driving change management adoption efforts, developing communication plans for stakeholders, and establishing metrics to monitor the success of transformation initiatives. Your leadership will be pivotal in shaping how Visa delivers services and operates within the market.

In answering this question, share specific examples from your past roles, detailing how you have successfully led change initiatives. Discuss the strategies you employed, the challenges faced, and the outcomes achieved, showcasing your ability to foster a culture of collaboration and continuous improvement.

Illustrate your organizational skills by describing how you assess project urgencies and stakeholder impacts. Highlight your methods for creating schedules, setting up priorities, and leveraging team capabilities to meet tight deadlines efficiently.

Explain how you tailor your communication strategies to different stakeholders based on their needs and expectations. Include examples of how you have developed comprehensive communication plans that ensured clarity and alignment across various business units.

Discuss specific metrics and outcomes that represent success in your opinion, including the impact on team capability, project delivery efficiency, and stakeholder satisfaction. Demonstrate your results-driven mindset and how you assess the effectiveness of your initiatives.

Share your philosophy and experience around mentorship and training, outlining how you identify individual needs for development and how you implement tailored programs that bridge knowledge gaps and foster growth among team members.

Use this opportunity to describe a specific project you led, detailing your role, the strategies you used, the results of the project, and how it drove innovation and improved processes, showcasing your expertise in product lifecycle management.

Address how you facilitate collaboration among teams and ensure everyone is working towards common goals. Discuss techniques such as regular cross-functional meetings, joint project planning sessions, and open communication channels.

Share the metrics and evaluation frameworks you utilize to measure the success of change management initiatives. Provide examples of how data-driven insights influenced adjustments to strategies and improved outcomes.

Demonstrate your empathy and leadership skills by discussing how you approach resistance. Explain your techniques for engaging team members, addressing concerns, and fostering a positive attitude towards change.

Outline the essential skills you deem necessary for the role, such as leadership, strategic thinking, communication, and project management. Support your answer with examples of how these skills have yielded results in your previous roles.